Spekit vs UserIQ vs Userpilot – Which is Best for Your SaaS?
Seems like you’re pitting Spekit vs UserIQ vs Userpilot?
Choosing the right product growth platform for your SaaS is a real challenge.
Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons.
Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback or NPS – you’ll find the answer if Spekit, UserIQ, or Userpilot is the best fit for you here!
Let’s dive straight in!
- Spekit is an employee onboarding tool that enables you to create step-by-step walkthroughs and knowledge bases.
- However, it doesn’t offer complete UI patterns and there have been performance issues reported.
- UserIQ is usable as a product adoption platform, but at its heart, it’s a customer success platform. This isn’t necessarily a bad thing, but if you’re hoping to get two platforms for the price of one, you may be disappointed.
- Userpilot is a comprehensive digital adoption platform (DAP). It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. In addition, it allows them to gather user feedback with various survey templates and design personalized onboarding experiences to drive product adoption. All of this is possible without coding. Book a demo to learn more.
What is Spekit?
Compared to the other solutions on the market, Spekit is a digital adoption platform that focuses on employee onboarding rather than user onboarding. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities.
Spekit prides itself on the robustness of its internal database system.
Employees and managers can easily add, update, and search for information, so everyone is aware of internal best practices. This database can also assist new employees to get up to speed quickly, as they can use the database rather than bugging other employees when they have questions.
What is Spekit best for?
Typically, SaaS Product Managers consider Spekit for the following reasons: they want to improve their user onboarding, they need product adoption, and would also be able to measure their user feedback. How does Spekit perform when it comes to these top-three use cases? Let’s examine it all, and then compare to the other tools we’re discussing in this post.
Spekit for user onboarding
Spekit is not truly a user onboarding tool. It’s built to streamline employee onboarding by guiding new employees through 3rd party tools and processes using no-code, step-by-step walkthroughs.
Here’s how Spekit helps with employee onboarding:
- Spekit’s step-by-step walkthroughs help you build flows for guidance. You can create individual onboarding journeys for different teams. However, the variety of UI patterns is limited to tooltips and modals.
- Spekit allows you to record your flows and edit them, or save them as a draft. You can confirm the positioning of steps looks good, make necessary edits to the texts, and delete steps that are not necessary.
- With spotlights, you can push changes, new resources, or updates to your team the moment they need it – directly within their workflows.
- You can use a single flow to guide employees across multiple tools.
All in all, Spekit has good functionality for employee onboarding but is lacking in collecting user sentiment throughout the onboarding process, as it doesn’t support surveys.
Spekit for product adoption
Spekit sits on top of any web-based application like Salesforce and provides instant access to curated content, such as training videos, guides, and other materials. So if you want to drive product adoption by collecting useful data in one place, Spekit is perfect for that.
Here’s what you can expect from Spekit’s digital adoption capabilities:
- Spekit allows you to drive retention and assess your users with knowledge checks.
- You can embed your training beside fields, objects, and picklists for easier adoption.
- In-app alerts allow you to communicate updates and drive behavior.
- You can sync Spekit to your tool to automatically create a data dictionary that updates in real time.
As in the case of contextual onboarding, it lacks personalization, segmentation, and more advanced features.
Due to this, you might find it limited when it comes to targeting in-app experiences unless you also pay for other product adoption tools.
Spekit for user feedback
Here’s what you can do using Spekit’s Knowledge checks:
- Build short surveys designed to quiz your employee’s knowledge about the platform they are using.
- Trigger those surveys in-app to specific user segments.
- Determine who passes based on your selected answers and required completion.
Not exactly user feedback, but the surveys you can build with Spekit are interactive and accessible in-app, which increases engagement with them. If you want to collect true user feedback in various stages of the journey you should look at a different tool.
What is UserIQ?
UserIQ is usable as a product adoption platform, but at its heart, it’s a customer success platform. This isn’t necessarily a bad thing, but if you’re hoping to get two platforms for the price of one, you may be disappointed.
On the plus side, UserIQ has sophisticated and intuitive customer health analytics your product can benefit from. It also has an impressive 1,000+ integrations to truly get a rounded view of each of your customers. However, their flow-building product often feels half-baked, with minimal options for making the most out of your product tour. If UserIQ was to add more in-app experiences and segmentation options, this could be a true contender in the product adoption sphere.
What is UserIQ best for?
Similar as with Spekit, UserIQ is typically considered for user onboarding, product adoption, and user feedback. Let’s examine UserIQ for these use cases, before we compare it to Userpilot.
UserIQ for user onboarding
Good onboarding is the key to customer retention. And here is how UserIQ’s helps you facilitate user onboarding:
- Create guided tour experiences with targeted, step-by-step guides to assist customers and drive adoption.
- Set up intuitive product tours without needing to rely on development help as it’s all drag and drop.
- With segmentation functionality, you can target product tours to specific user groups and make sure that users get relevant in-app content based on their jobs to be done.
- Customize the product tours and align them with your brand, and add backgrounds, fonts, and other elements to make them part of your brand.
UserIQ for product adoption
With UserIQ, you can guide customers with contextual onboarding experiences, introduce them to new features and drive product adoption. Here is how UserIQ’s product adoption works:
- Apart from onboarding tours, you can create feature announcements, feature callouts, and tooltips to highlight specific features and drive adoption.
- By seeing how customers engage with top features, you can create in-app campaigns to promote underutilized features.
- With a customer health dashboard, you can see which accounts need attention and you can automate tasks with UserIQ plays.
- Trigger Plays based on low NPS scores, or use filters such as high ARR, assignee, etc.
UserIQ for user feedback
When it comes to user feedback, the process is quite easy and straightforward with UserIQ. They brand their user feedback functionality as VoC, as they offer more than traditional in-app surveys. Here is how you can collect customer feedback:
- Gauge customer sentiment with NPS surveys and VoC programs.
- Create different in-app VoC engagements such as NPS surveys, micro surveys, ratings, and custom surveys.
- Customize the surveys to feel like it’s part of your app.
- Segment customers and send the surveys to target groups to collect more actionable feedback. For example, you can trigger the surveys to those who haven’t seen your last tooltip, haven’t logged in to the account for more than 10 days, etc.
- Analyze NPS scores and validate sentiment with customer health scores.
What is Userpilot?
In addition, it allows them to gather user feedback and design personalized onboarding experiences to drive product adoption. All of this is possible without coding.
What is Userpilot best for?
Userpilot is used for similar use cases as Userlane and Walkme. Let’s see how Userpilot compares to the tools we discussed before it comes to user onboarding, product adoption, and user feedback.
Userpilot for user onboarding
Userpilot was built specifically for SaaS product teams that want to improve their user onboarding experience and boost user activation.
You can build a huge variety of user onboarding experiences and in-app guidance flows without needing to code.
Here’s what you’ll get when you start using Userpilot:
- Build in-app flows using the largest range of UI patterns (modals, slideouts, tooltips, hotspots, banners) and in-app onboarding experiences (checklists, micro surveys, NPS surveys, in-app resource center).
- Get access to a built-in NPS tool for collecting and analyzing user sentiment so you can improve your onboarding process based on real data.
- Create and track combinations of in-app events like clicks, hovers, and form fills, and then analyze all these interactions under your own custom events, which can be built without code or API calls.
- Use advanced product analytics and in-app flows analytics to identify where users need help and create granular user segments to trigger in-app experiences contextually (segment based on user identification data, in-app engagement, custom events, clicks, hovers, form fills, user feedback responses, NPS scores and more).
- Enhance the onboarding experience with in-app help by launching a Resource Center directly inside your app. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Self-service has never been easier.
The best user onboarding is contextual and it happens right where the users need it, inside your app. There isn’t a better user onboarding tool out there that offers more value for the money than Userpilot.
Schedule a demo with our team and get ready to build the best onboarding experiences your users have seen.
Userpilot for product adoption
Product adoption describes the process of getting users to the point where they are experiencing value from your product.
Userpilot is a powerful product adoption platform that enables you to quickly build personalized and contextual in-app experiences targeted to different user experiences – all without writing a line of code.
It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage.
Here are some of Userpilot’s product adoption features that you may find helpful:
- A broad range of UI patterns to build fully customizable, contextual, and interactive in-app flows: modals, slideouts, tooltips, hotspots, driven actions, banners, and more. And – most importantly – you are not limited by plan when it comes to how many UI patterns or designs you can build.
- Advanced in-app checklists with built-in gamification elements like progress bars or ”automatically marked complete” tasks: checklists also come with analytics so you can track who is interacting with them and how.
- Fully interactive walkthroughs walk users through engaging and adopting specific features of your app.
- The self-service in-app resource center lets users search your knowledge base directly inside the app, access chat, and support but also launch guides and tutorials when they get stuck.
- User feedback tools allow you to collect insights to improve the product and the user experience, thus leading to a higher product adoption rate. You can also collect NPS data and tag responses to uncover patterns into what makes users stick, or build micro surveys for more granular data. Then you can use all the feedback collected to build user segments based on the answers and personalize the path to higher product adoption for each segment.
Want to see Userpilot in action? Get a demo and improve product adoption with contextual and personalized in-app flows that actually help users.
Userpilot for user feedback
There are two types of feedback you should be focusing on collecting to better understand the health of your product and users.
First, you have user sentiment which looks at user satisfaction and effort scores or loyalty (using NPS surveys). Then you may also want to collect feedback on the functionality of the product or specific features.
You can do all these with Userpilot. In short, you can:
- Collect and track (NPS) in-app with a built-in NPS widget that allows you to fully customize the survey look and feel, and set the trigger frequency and specific targeting.
- Analyze NPS scores, tag responses, and use the data to create specific user segments.
- Use prebuilt templates or build your own and trigger in-app micro surveys like the classic PMF survey, or similar ones and mix multi-choice and open-ended types of questions to collect specific insights.
- Be in charge of who gets which survey type and when with advanced segmentation capabilities, and of course, you can use the answers to segment your audience.
- Localize your surveys automatically.
The advantage of using Userpilot for collecting feedback over other survey tools is that you can better control who sees the surveys but also you can instantly use the data collected to segment your user base and trigger the right experience for them.
For instance, if your users give you a low NPS score because they think you’re missing a critical feature (that you actually have already), you can push an interactive walkthrough guiding them to find and explore this feature.
So which tool should you choose? Spekit vs UserIQ vs Userpilot – Final thoughts
As you can see, both Spekit, UserIQ, and Userpilot cater to most of the use cases Product Managers typically look for their SaaS companies. There are some differences between the tools when it comes to how those use cases are executed in each, of course. So if you’re still on the fence – there are two more factors that can make a difference for you – the tools’ pricing, and its reviews. Let’s have a look at both below!
Spekit has recently updated its pricing policy. The price will vary depending on your organization and specific use cases.
Previously, Spekit charges 20 $ per person monthly so it’s more suitable for small to midsize businesses. It also doesn’t provide a free trial or a freemium version of its features.
Some features such as seismic integration, knowledge checks, and knowledge check analytics are sold as add-ons that come with an extra fee.
UserIQ pricing is not publicly available and there is no information on their website. You need to contact their team to get a custom quote. Moreover, they don’t offer a free trial so you can’t test it before making a decision.
Userpilot offers great value for money compared to other similar tools on the market. Even its entry-level plan (Traction) provides all the necessary features without any usage limit.
The price-to-feature ratio is the best for Userpilot. Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. Userpilot sits in that sweet spot. – Saurav S.
The pricing differentiation happens mostly on the service level (e.g. custom domain hosting, dedicated Customer Success Manager, SLA) and is based on the number of Monthly Active Users (MAUs) your company has.
Here’s the detailed Userpilot pricing:
- Traction: For up to 2500 users, this plan is $249/ mo.
- Growth: For up to 10,000 users, this plan is customizable.
- Enterprise: For large-scale businesses, these plans have advanced features, usage limits, and custom SLAs
What do users say about Spekit vs UserIQ vs Userpilot?
The final countdown: Pros & Cons of Spekit, UserIQ, and Userpilot
Spekit is a useful tool for your employee onboarding needs. Here are the main advantages to consider if you’re still deciding:
- It’s easy to use and easy to install in any web-based application.
- You can create versatile knowledge bases with different formats for different teams.
- Your new employees have answers to their questions in one place. So instead of interrupting other employees’ work, they can easily find what they are looking for with Spekit.
- You can collect a data dictionary that will be available to your users across different apps.
The main downside that comes with Spekit is the absence of feedback collection and more advanced analytics. Here are the main cons of the tool:
- There are some limitations to user onboarding flows as Spekit only offers tooltips and modals as part of their flows UI patterns.
- There are many bugs and performance issues when using the tool. The UI is also fairly tricky to navigate as the tool is on the right-hand side.
- As the tool is missing some advanced analytics, it’s hard to find friction points and solve any issues with user experience.
UserIQ is considered a decent tool and is mostly loved by its customers. Here are the reasons why you should also give UserIQ a try:
- Easy to create micro surveys to collect instant in-app feedback.
- Customer Health Score dashboard gives signals on churn liability.
- Simple walkthroughs to improve onboarding and increase feature adoption.
- Lots of third-party software integrations allow you to migrate all of our data into a single location.
Though UserIQ is considered a decent tool, it also has some drawbacks. Here are the main cons of the tool:
- Fewer in-app product experience options.
- Limited audience segmentation and targeting capabilities.
- Bugs and performance issues that keep repeating.
- Absence of built-in analytics and you have to rely on their integrations.
Userpilot has a number of advantages, especially for mid-market SaaS companies looking for a robust but at the same time very easy-to-use, no-code tool for user onboarding, product adoption, and simplified product analytics. Let’s have a look at the pros of using Userpilot:
- No-code builder – Userpilot comes with an easy-to-use Chrome Extension builder.
- Multiple UI patterns – choose from a range of options to build customized flows: modals, slideouts, banners, tooltips, hotspots, and checklists are all at your disposal
- UI patterns are not limited by plan – you get access to all of them on every single plan, meaning you get value even with the Traction plan (this is the entry-level one).
- Engaging walkthroughs and onboarding flows- build interactive walkthroughs targeted to distinct user segments.
- In-app help – build a resource center offering self-service support to your users, customize it with your branding, and select from a range of help options to boost user satisfaction (i.e. videos, in-app flows, chat, and more).
- Experimentation – built-in A/B testing for flows lets you explore and quickly iterate based on direct user behavior.
- Powerful feedback options- integrated NPS surveys with analytics and response tagging unlock insight into how your users feel.
- Advanced analytics and segmentation- analyze product usage and in-app flow engagement and build user segments using the data.
- Event tracking and feature tags- tag UI engagement (clicks, form fills, hovers) and group them into one custom event to track what really matters.
- More value with integrations- unlock value faster with built-in integrations with popular tools like Segment, Amplitude, Mixpanel, Kissmetrics, Intercom, Heap, and more.
There are, however, some downsides to Userpilot as well:
- Browser/web app only – Userpilot won’t run on mobile devices/applications.
- Doesn’t support employee onboarding- The tool is better suited for customer onboarding than for employee onboarding as you can’t build in-app guides on third-party tools.
- Missing integrations – doesn’t have built-in integrations with some tools, but it has webhooks and Hubspot integration available. And Zapier integration is coming soon.
- Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups.
In this post, we’ve discussed how Spekit, UserIQ, and Userpilot compare when it comes to user onboarding, product adoption, and user feedback. We’ve discussed their features for each use case, pricing, and reviews, as well as the pros and cons. Hopefully, you’ve found these detailed descriptions helpful.
Obviously, we’re a little biased, but we think that Userpilot offers the best value for money, and is unrivaled especially when it comes to user onboarding. Hopefully, you’d like to give Userpilot a chance – see you in the free trial soon!