UserGuiding vs Product Fruits: Which is Best for Your SaaS?

Userguiding vs Product Fruits: What are the differences?

Let’s explore how UserGuiding, and Product Fruits compare when it comes to user onboarding and other common use cases.
- - UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.
  - Product Fruits is a platform designed to help you tackle issues related to software adoption. With a focus on seamless customer onboarding, this tool allows companies to create engaging in-app journeys.
If you’re looking for a better option for user onboarding, Userpilot exceeds both functionality and value for money compared to other tools on the list.
Userpilot is a product growth platform that drives user activation, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Get a Userpilot demo for user onboarding and drive your product growth code-free.

What is UserGuiding?

UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

All in all, UserGuiding is a pretty flexible solution that can improve the onboarding process, boost user engagement, and increase customer retention.

What is Product Fruits?

Product Fruits is a platform designed to help you tackle issues related to software adoption. With a focus on seamless customer onboarding, this tool allows companies to create engaging in-app journeys.

The platform provides insights into successful practices, guiding you toward steady business growth. Best of all, you don’t need any coding skills to get started with Product Fruits.

UserGuiding vs Product Fruits for user onboarding

In this section of the article, we’re really going to compare UserGuiding vs Product Fruits in terms of user onboarding. That way, we’ll be able to figure out which tool – UserGuiding or Product Fruits – is the best option depending on your use case.

UserGuiding for user onboarding

As a no-code onboarding tool, UserGuiding has numerous features that will help you create onboarding flows for your new customers and guide them throughout their journey.

Here’s what you’ll get when you start using UserGuiding:

Create interactive product walkthroughs without disturbing your developers as it’s completely code-free.
Build onboarding checklists and drive customers to the activation point by eliminating the guesswork on what the next step should be.
Create interactive elements, such as product tours, tooltips, and pop-ups, to help keep users engaged and increase the likelihood that they’ll complete the onboarding process.
Create a resource center to add different educational resources for your users.

Though UserGuiding is a great tool for startups that don’t have much money to invest in an onboarding tool, it has very strict limitations for the Basic plan.

You can only create a maximum of 20 guides and hotspots, 2 onboarding checklists, and 1 resource center. If you want to create unlimited guides with unlimited UI patterns, you should go for the Professional plan which can cost from $299 to $399.

The one drawback when using UserGuiding for onboarding is the fact that its analytics dashboard only encompasses the elements that you’ve created within the platform. In contrast, Userpilot is able to track all elements, events, and behaviors throughout the entire user journey.

Product Fruits for user onboarding

If you’re looking for a tool to simplify your user onboarding process, Product Fruits can be your go-to. This software teaches your customers the ins and outs of your product. Moreover, its affordability makes it an appealing choice for budget-conscious small startups.

Here’s why Product Fruits can shine in your onboarding toolkit:

Product Tours: Product Tours are a great way to welcome and introduce new users to your product. With Product Fruits you can craft step-by-step guides and embed videos from YouTube or Vimeo for interactive understanding. You can create cards that highlight your unique selling propositions to generate excitement. Additionally, the tours offer the option for users to initiate further exploration via a hint icon or special button. Want insights of your product tour? use Product Fruits Analytics features. It offers data on user interactions, completion rates, time spent, and more, helping you fine-tune your tours.

In-app Announcements: Product Fruits uses pop-ups that appear over all other content, ensuring that users will see these messages before product tours. These pop-ups can be utilized for one-time announcements and are considered one of the best ways to share promotional content. Alongside pop-ups, Product Fruits offers a newsfeed feature. It lets you publish updates about your product in various formats. The newsfeed widget can be embedded into your application and will appear when a user clicks on an icon. A common practice is to use a bell icon accompanied by a badge showing the number of unread newsfeed items.
Knowledge Base: This constitutes a database of information that users can use for assistance at any time. It simplifies article version management, allowing you to create work-in-progress versions and publish updates to production without altering the URL. Moreover, it’s possible to launch your help center on a personalized domain and integrate it into the structure of your website. The Life Ring Button allows users to directly access your web-based application’s knowledge base from anywhere on your product. And the best part? You don’t need any coding to do that.

UserGuiding vs Product Fruits for product adoption

In this section of the article, we’re really going to compare UserGuiding vs Product Fruits in terms of product adoption. That way, we’ll be able to figure out which tool – UserGuiding or Product Fruits – is the best option depending on your use case.

UserGuiding for product adoption

UserGuiding has multiple features that can promote product adoption early in the user journey (especially during the onboarding process).

Some features that you could deploy when using UserGuiding for your product adoption efforts include:

Onboarding checklists: While the onboarding checklist is generally used for profile setups and introducing users to specific features, it can also be used to help users learn more about the product and various ways to begin getting value out of it.
Surveys: Because qualitative feedback is a necessary part of guiding your digital adoption strategy, creating a survey with UserGuiding could help you gather the insights that you need to streamline the adoption journey for your users (but we’d suggest going for the Professional tier so you can have three different surveys active simultaneously).
Guides: Guides created with UserGuiding can have either a single step or multiple steps which gives you the flexibility to test different combinations and see which setup reduces friction or increases digital adoption amongst users.
Hotspots: Much like onboarding checklists, hotspots are primarily utilized to highlight a specific feature. However, you can use the UserGuiding dashboard to see the total number of hotspot clicks to gauge product adoption on a broader level (unfortunately it only displays interactions that occurred in the past seven days).
Resource center: Customer education is a crucial part of driving product adoption so using UserGuiding to create a resource center is a handy way to teach new users how the product works.

Product Fruits for product adoption

Here’s why Product Fruits can shine in your onboarding toolkit:

Product Tours: Product Tours are a great way to welcome and introduce new users to your product. With Product Fruits you can craft step-by-step guides and embed videos from YouTube or Vimeo for interactive understanding. You can create cards that highlight your unique selling propositions to generate excitement. Additionally, the tours offer the option for users to initiate further exploration via a hint icon or special button. Want insights of your product tour? use Product Fruits Analytics features. It offers data on user interactions, completion rates, time spent, and more, helping you fine-tune your tours.

In-app Announcements: Product Fruits uses pop-ups that appear over all other content, ensuring that users will see these messages before product tours. These pop-ups can be utilized for one-time announcements and are considered one of the best ways to share promotional content. Alongside pop-ups, Product Fruits offers a newsfeed feature. It lets you publish updates about your product in various formats. The newsfeed widget can be embedded into your application and will appear when a user clicks on an icon. A common practice is to use a bell icon accompanied by a badge showing the number of unread newsfeed items.
Knowledge Base: This constitutes a database of information that users can use for assistance at any time. It simplifies article version management, allowing you to create work-in-progress versions and publish updates to production without altering the URL. Moreover, it’s possible to launch your help center on a personalized domain and integrate it into the structure of your website. The Life Ring Button allows users to directly access your web-based application’s knowledge base from anywhere on your product. And the best part? You don’t need any coding to do that.

UserGuiding vs Product Fruits for customer experience

In this section of the article, we’re really going to compare UserGuiding vs Product Fruits in terms of customer experience. That way, we’ll be able to figure out which tool – UserGuiding or Product Fruits – is the best option depending on your use case.

UserGuiding for customer experience

Because UserGuiding was built with the goal of creating no-code onboarding flows, its features are better suited to the earlier stages of the user journey rather than the full course of the customer experience.

That said, there are still certain UserGuiding features that can be adapted for customer experience optimization:

Surveys: Customer experience optimization (CXO) is heavily reliant on gathering feedback that can help improve and streamline user journeys. Collecting qualitative feedback with UserGuiding surveys can be the first step towards improving the customer experience.

MAUs: While the MAU metric isn’t as granular as customer satisfaction metrics like NPS or CSAT scores, looking at trends in how many MAUs your product is getting from month to month can help you determine if the customer experience is getting better or worse.
Activity feed: UserGuiding’s activity feed can show you which areas of the tool users have been engaging with the most. You can then use these insights to identify areas where the customer experience could be improved.

Product Fruits for customer experience

Customer experience is all about ensuring a smooth and hassle-free interaction when using the product or service.

Now, how exactly can Product Fruits ramp up your customer experience?

Dashboard: This feature enables you to monitor user onboarding progress and critically evaluate your onboarding strategies’ effectiveness.
Feedback Management: This is a systematic process that involves collecting, tracking, and analyzing customer feedback. Product Fruits does this by offering useful tools like the Adoption Meter and the Feedback Widget to gauge customer sentiments and identify potential issues. You can submit these issues in the form of images or videos. The platform also provides NPS Surveys to assess customer loyalty over time. These insights drive continuous improvements in products and services and enhance the overall customer experience.

Knowledge Base: This is a collection of helpful information that users can access whenever they need help. You can quickly get to your knowledge base articles through the Life Ring Button or a Hint icon. Moreover, Product Fruits offers an easy-to-use WYSIWYG editor that makes creating content easy.

UserGuiding vs Product Fruits for user feedback

In this section of the article, we’re really going to compare UserGuiding vs Product Fruits in terms of user feedback. That way, we’ll be able to figure out which tool – UserGuiding or Product Fruits – is the best option depending on your use case.

UserGuiding for user feedback

With surveys being UserGuiding’s only feedback collection, the platform is better suited to user feedback than product feedback. After all, product feedback should be comprehensive and gathered from multiple sources such as customer interviews or support ticket analysis.

Here are some UserGuiding features you could consider using to collect product feedback:

Surveys: Due to the limitations of the Basic plan, UserGuiding surveys could be more useful when collecting user feedback. Product feedback surveys usually focus on a specific area or feature which means you’ll need more than one active survey running concurrently.
Net Promoter Score (NPS): While satisfaction metrics like Net Promoter Scores fall into the quantitative data category, looking at NPS trends both before and after a major product update can help you determine how users are responding to the latest set of changes.
Checklists: Checklists are traditionally used to facilitate onboarding and feature discovery but you could conceivably add a step that prompts users to leave product feedback after completing their product tour.

Note: Because UserGuiding only lets users on the Basic plan have one survey active at a time, there’s a high likelihood that the volume of product feedback you’re able to collect will be bottlenecked at some point.

Product Fruits for user feedback

Collecting feedback with product tools and enhancing your product based on these insights helps your customers feel acknowledged and valued.

Product Fruit employs these strategies:

NPS Survey: An easy and consistent method to evaluate and monitor your customers’ loyalty over a period of time.
Churn Survey: With this survey, you can investigate why users stop using your product. In addition, you can offer rewards to keep them on board.

CSAT: This feature measures customer satisfaction with a product, service, or interaction. It provides valuable insights into areas that need improvement.
Product Ratings: Enables user-driven ratings and reviews for the product or specific features. It helps identify the product’s strong and weak points.

If you want more control over your surveys and want to use the results in more detail, you should use Userpilot instead. It allows for more effective feedback collection and instant application of collected data to segment your user base and trigger the right experience.

UserGuiding vs Product Fruits: Which one you should choose?

To further simplify this selection process, let’s break down the strengths and limitations of each tool. Understanding the distinct advantages and potential drawbacks of UserGuiding and Product Fruits will provide you with a detailed roadmap for making a well-informed decision!

Pros and cons of UserGuiding

Pros of UserGuiding

UserGuiding has quite a few benefits as a product adoption solution, particularly for early-stage SaaS companies that need an easy-to-use starter tool for their small (but growing) team of product developers or marketers. Let’s look at some of the pros that UserGuiding has to offer:

Chrome extension – UserGuiding utilizes a no-code Chrome extension.
Survey template gallery – UserGuiding lets you choose from six survey templates or create your own survey from scratch.
Analytics dashboard – users can see their monthly active users (MAUs) for the month, monitor the number of views their guides are getting, and see how many interactions checklists or resource centers have had in the past week from the UserGuiding homepage.
Custom themes – granular theme customization and color selection.
Easy onboarding – onboarding checklist walks you through key steps, such as how to get the UserGuiding Chrome extension and create your first guide.

Cons of UserGuiding

While there are quite a few benefits to using UserGuiding, there are three significant drawbacks to note:

Dashboard customization – you can’t edit your home dashboard or choose which analytics you want to see.
Pricing jumps – upgrading from Basic (2,500 MAUs) to Professional (20,000 MAUs) increases your subscription cost by more than 4x.
Manual localization – UserGuiding doesn’t have AI-powered localization, so you’ll need to manually download, translate, and upload every CSV when attempting to localize content for your product.
HubSpot integration – the UserGuiding-HubSpot integration is only a one-way integration which limits its functionality and prevents you from setting up two-way data synchronization between both platforms.
Limited analytics – the analytics dashboard only shows you data for onboarding materials created with UserGuiding and even those analytics are quite limited as surveys only show you total responses rather than letting you select a date range.
Survey limit – you can only have one active survey on the Basic plan which is disappointing considering UserGuiding costs over $1,000 annually (whereas Userpilot lets you create unlimited surveys and collect up to 250 responses per month on the cheapest plan).

Pros and cons of Product Fruits

Pros of Product Fruits

Product Fruits offers many benefits with its easy-to-use, no-code platform. It is one of the good solutions for companies looking for affordable user onboarding, product adoption, and product analytics.

So, what does Product Fruits bring to the table? Let’s explore its promising pros:

Guided Product Tours: It guides users to learn about your app through step-by-step tours for new features.
Newsfeed: Enhance your users’ connectivity by sharing updates about your product. Additionally, you can set specific newsfeed items which will be displayed in the knowledge base.
Feedback Through Screenshots and Videos: This feature allows users to send screenshots or videos directly within the app to provide feedback.
Tooltips: These are brief hints added to different parts of the application to guide users and prevent confusion
Life Ring Button: A comprehensive support hub that combines all guidance and support resources in one location. This allows users to conveniently access onboarding flows, support documents, and tutorials, no matter what page they’re on.
Custom Events: Trigger actions based on what users do in your app for more personal interaction.
Segmentation: Create unique experiences for different types of users and show tailored content to separate user groups.
Analytics: Gain valuable insights into user behavior, identify improvement areas, and address pain points effectively.
AI Writer: This feature instantly generates your onboarding copy. However, it is only available in higher-tier plans.

Cons of Product Fruits

While Product Fruits does have its merits, it’s not without its share of issues. Let’s see some potential drawbacks that might have you considering alternatives.

Absence of A/B Testing: Product Fruits lacks A/B testing, a vital feature for refining your product tours based on user responses and data-backed insights.
Basic Analytics: Product Fruits does not offer in-depth analytics as its competitors like Userpilot. This makes it difficult to evaluate user interaction and the success of your onboarding
Insufficient Segmentation Options: The segmentation options here are only based on user attributes. This means you can’t highlight particular app functions or experiences based on a user’s past actions in your app, which can limit the customization of their experience.
Missing Event-Based Triggering: The absence of real-time triggers may limit timely content delivery. This could affect the success of all in-app flows, such as product tours, tooltips, walkthroughs, modals, etc.
Complex Tour Configuration: Configuring tours with specific conditions, especially when tuning CSS selectors, can be challenging and time-consuming.
Limited Integrations: This tool links up with analytic tools, which is great. However, it doesn’t go beyond that. You won’t be able to bring in your resource center materials or link up your CRM unless you’re a Hubspot user.

Userpilot – A better alternative for your SaaS

Userpilot is a product growth platform that drives user activation, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts.

Pros of Userpilot

As a full-suite digital adoption platform, Userpilot has all the features you need to onboard users, track analytics, and gather feedback from customers without writing a single line of code. Here are a few pros of using Userpilot as your product growth solution:

No-code builder: Userpilot’s Chrome extension lets you build flows, add UI elements, and tag features without writing a single line of code.
UI patterns: There are plenty of UI patterns to choose from when using Userpilot, such as hotspots, tooltips, banners, slideouts, modals, and more!
Startup-friendly: Userpilot’s entry-level plan gives you access to all available UI patterns so you can hit the ground running.
Walkthroughs and flows: Build engaging interactive walkthroughs and personalized onboarding flows that target specific segments of your user base.
Self-service support: Build an in-app resource center to help users solve problems, customize its appearance to align it with your brand, and insert various types of content (videos, flows, or chatbots) to keep your customers satisfied.
A/B testing: Userpilot’s built-in A/B testing capabilities will help you split-test flows, iterate on the best-performing variants, and continually optimize based on user behavior.
Feedback collection: Userpilot has built-in NPS surveys with its own unified analytics dashboard and response tagging to help you retarget users. There are other survey types to choose from and you can even create your own custom survey.
Survey templates: There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES.
Advanced analytics: Userpilot lets you analyze product usage data, monitor engagement on all in-app flows, and use the data to create user segments that are based on behaviors instead of demographics.
Event tracking: Userpilot’s no-code event tracking lets you tag UI interactions (hovers, clicks, or form fills) and group them into a custom event that reflects feature usage.
Third-party integrations: Userpilot has built-in integrations with tools like Amplitude, Mixpanel, Kissmetrics, Segment, Heap, HubSpot, Intercom, Google Analytics, and Google Tag Manager so you can share data between all the solutions in your tech stack.

Cons of Userpilot

Of course, no tool is perfect and there are a few cons to consider before choosing Userpilot as your user onboarding or product growth solution:

Employee onboarding: Currently, Userpilot only supports in-app customer onboarding.
Mobile apps: Userpilot doesn’t have any mobile compatibility which could make it difficult for developers with cross-platform applications to create a consistent user experience for both versions of their product.
Freemium plan: There’s no freemium Userpilot plan so those bootstrapping their startup and need sub-$100 solutions should consider more affordable onboarding platforms like UserGuiding or Product Fruits.

Conclusion

Hopefully, this post helped you decide whether UserGuiding or Product Fruits is more appropriate for your company. As you can see – both have many upsides and downsides.

Undeniably, Userpilot provides a better value for money and is a better choice for a mid-market SaaS, especially when it comes to user onboarding and user feedback.

If you’re interested in finding more, book a demo with our team here!

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Userguiding vs Product Fruits: What are the differences?

What is UserGuiding?

What is Product Fruits?