Userlane vs LouAssist vs Userpilot – Which Is Best for Your SaaS?

Userlane, LouAssist, or Userpilot – which is the best tool for your SaaS platform? To help you answer this question, we compared each tool’s use cases, features, pricing, reviews, and pros and cons. 

Surely, review sites also provide such comparisons. But they just scratch the surface and leave a lot of questions still unanswered. After reading this article, you’ll be able to decide which tool works best for user onboarding, product adoption, and customer feedback. 

Let’s dive in. 

TL;DR

• Userlane is a no-code product adoption platform with impressive features. With Userlane, you can easily gamify the onboarding experience and monitor real-time product analytics. However, integrations are limited and some UI patterns are lacking in performance.
• LouAssist specializes in creating seamless onboarding experiences, which you can customize however you prefer. It is reported to be user-friendly and requires a short learning curve. However, it doesn’t provide any in-app help center functionality.
• Userpilot is a complete digital adoption tool with features that cater to user onboarding, in-app analytics, feature adoption, and customer feedback. It offers great value for money for the functionality it offers. However, it can’t be used for mobile applications. Book a demo to see it in action.

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What is Userlane?

Userlane dashboard

Userlane is a code-free digital adoption platform that allows you to create in-app interactive content to guide new users and increase product adoption.

What is Userlane best for?

Typically, SaaS product managers consider Userlane for the following reasons: they want to improve their user onboarding, they need product adoption, and want to measure their user feedback. How does Userlane perform when it comes to these top-three use cases? Let’s examine it all, and then compare it to the other tools we’re discussing in this post.

Userlane for user onboarding

Userlane walkthrough for user onboarding

Userlane offers all the basic things you need to create interactive in-app guidance and nail your onboarding.

Here is what you can get with Userlane:

• Create interactive in-app guides with modals, tooltips, and checklists to remove the guesswork and guide new customers step by step.
• Target guides, hints, and announcements to the right people at the right time to maximize engagement.
• You can also add videos, gifs, and links to enrich your in-app content.
• With the code-free editor, you can record the tutorials and share them with your users.
• With multiple language support, make sure that your customers get the in-app experiences in their languages.
• However, Userlane allows you to only build logic flows (“lanes”) directly in the tool’s dashboard. It doesn’t work in a Chrome extension by pointing and building UI patterns directly on top of your native UI (like e.g., in Userpilot).

Userlane for product adoption

Userlane product adoption

Userlane brands itself as a digital adoption platform, so no surprise that it comes with powerful features to drive product adoption.

Now let’s see how you can benefit from Userlane’s product adoption functionality:

• Create interactive walkthroughs, the so-called lanes, to provide guidance to both new customers and employees.
• Track user behavior and make content decisions based on that data.
• Integrate with other tools to make the onboarding process more effective.
• Provide intuitive on-demand assistance, improve customer experience, and ensure long-term retention.

These make Userlane a great option to provide in-app guidance to your customers to shorten the learning curve and adopt your product entirely. However, you’re limited to only interactive walkthroughs with little customization offered.

Userlane for user feedback

Userlane doesn’t come with a survey feature and currently, there is no official information about when such a feature will be released. Therefore, you just can not use Userlane to trigger surveys for collecting user feedback on specific interactions or features.

There is a better tool for your SaaS than Userlane!

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What is LouAssist?

LouAssist – product adoption platform

Lou, called LouAssist is a product adoption and user onboarding platform which allows product teams to create product tours, onboarding checklists, and new feature announcements to activate, engage, and retain users. It’s a code-free solution and you can build beautiful in-product experiences in just a few minutes.

What is LouAssist best for?

Similar to Userlane, LouAssist is typically considered for user onboarding, product adoption, and user feedback. Let’s examine LouAssist for these use cases before we compare it to Userpilot.

LouAssist for user onboarding

Here’s how Lou Assist helps with user onboarding:

• You can create product tours and onboarding checklists to provide self-serve product experiences and guide users across their journey
• It has custom themes to make the building product experiences fast.
• Create custom segments and decide who you want to target for your onboarding experiences. You will have pre-defined segments, called Turnkey segments so you can use them without prior setup.

All in all, LouAssist has good functionality for user onboarding but is lacking to offer self-serve support as there is no help center feature.

LouAssist for product adoption

LouAssist for product adoption

Lou Assist is a product adoption tool that helps you create step-by-step guides, assist customers and drive adoption. Here is what you can do with the LouAssist product adoption feature:

• Create interactive walkthroughs to guide customers from the very first moment they log in to the account.
• Use modals, tooltips, hotspots, and banners to create fully customize product tours from scratch or select from pre-built templates.
• Build in-app announcements to promote new features or simply highlight specific features and show value.
• Segment customers and send in-app announcements to only a selected group of users, such as nudging users who haven’t adopted a feature yet.
• Visualize and analyze the impact of your product tours, and in-app announcements and see how it’s impacting user behavior.

LouAssist for user feedback

LouAssist NPS survey

Here’s how you can collect user feedback with LouAssist:

• Run NPS and other short forms of in-app surveys to gather feedback at key moments.
• Choose one from the pre-built templates or start from scratch right in Lou’s no-code builder.
• Create custom segments or use Turnkey segments to target your surveys to specific groups.
• Analyze your Net Promoter Score in one dashboard, and organize responses into detractors, passives, and promoters.

Try a better tool for your SaaS than LouAssist!

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What is Userpilot?

Userpilot dashboard

Userpilot is a comprehensive digital adoption platform (DAP). It enables product teams to track product usage and user behavior to guide product development and optimize the user experience.

In addition, it allows them to gather user feedback and design personalized onboarding experiences to drive product adoption. All of this is possible without coding.

What is Userpilot best for?

Userpilot is used for similar use cases as LouAssist and Userlane. Let’s see how Userpilot compares to the tools we discussed before it comes to user onboarding, product adoption, and user feedback.

Userpilot for user onboarding

UI patterns offered by Userpilot

Userpilot was built specifically for SaaS product teams that want to improve their user onboarding experience and boost user activation.

You can build a huge variety of user onboarding experiences and in-app guidance flows without needing to code.

Here’s what you’ll get when you start using Userpilot:

• Forget about coding in-app experiences: Userpilot is a no-code solution and only requires your dev to install a line of javascript inside your app and for you to download a Chrome extension that opens up the visual builder.
• Build in-app flows using the largest range of UI patterns (modals, slideouts, tooltips, hotspots, banners) and in-app onboarding experiences (checklists, micro surveys, NPS surveys, in-app resource center).
• Get access to a built-in NPS tool for collecting and analyzing user sentiment so you can improve your onboarding process based on real data.
• Create and track combinations of in-app events like clicks, hovers, and form fills, and then analyze all these interactions under your own custom events, which can be built without code or API calls.
• Use advanced product analytics and in-app flows analytics to identify where users need help and create granular user segments to trigger in-app experiences contextually (segment based on user identification data, in-app engagement, custom events, clicks, hovers, form fills, user feedback responses, NPS scores and more).
• Enhance the onboarding experience with in-app help by launching a Resource Center directly inside your app. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Self-service has never been easier.

The best user onboarding is contextual and it happens right where the users need it, inside your app. There isn’t a better user onboarding tool out there that offers more value for the money than Userpilot.

Schedule a demo with our team and get ready to build the best onboarding experiences your users have seen.

Userpilot for product adoption

Userpilot for product adoption

Product adoption describes the process of getting users to the point where they are experiencing value from your product.

Userpilot is a powerful product adoption platform that enables you to quickly build personalized and contextual in-app experiences targeted to different user experiences – all without writing a line of code.

It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage.

Here are some of Userpilot’s product adoption features that you may find helpful:

• A broad range of UI patterns to build fully customizable, contextual, and interactive in-app flows: modals, slideouts, tooltips, hotspots, driven actions, banners, and more. And – most importantly – you are not limited by plan when it comes to how many UI patterns or designs you can build.
• Advanced in-app checklists with built-in gamification elements like progress bars or ”automatically marked complete” tasks: checklists also come with analytics so you can track who is interacting with them and how.
• Fully interactive walkthroughs walk users through engaging and adopting specific features of your app.
• The self-service in-app resource center lets users search your knowledge base directly inside the app, access chat, and support but also launch guides and tutorials when they get stuck.
• User feedback tools allow you to collect insights to improve the product and the user experience, thus leading to a higher product adoption rate. You can also collect NPS data and tag responses to uncover patterns into what makes users stick, or build micro surveys for more granular data. Then you can use all the feedback collected to build user segments based on the answers and personalize the path to higher product adoption for each segment.

Want to see Userpilot in action? Get a demo and improve product adoption with contextual and personalized in-app flows that actually help users.

Userpilot for user feedback

Userpilot survey templates

There are two types of feedback you should be focusing on collecting to better understand the health of your product and users.

First, you have user sentiment which looks at user satisfaction and effort scores or loyalty (using NPS surveys). Then you may also want to collect feedback on the functionality of the product or specific features.

You can do all these with Userpilot. In short, you can:

• Collect and track (NPS) in-app with a built-in NPS widget that allows you to fully customize the survey look and feel, and set the trigger frequency and specific targeting.
• Analyze NPS scores, tag responses, and use the data to create specific user segments.
• Build and trigger in-app micro surveys like the classic PMF survey, or similar ones and mix multi-choice and open-ended types of questions to collect specific insights.
• Be in charge of who gets which survey type and when with advanced segmentation capabilities, and of course, you can use the answers to segment your audience.

The advantage of using Userpilot for collecting feedback over other survey tools is that you can better control who sees the surveys but also you can instantly use the data collected to segment your user base and trigger the right experience for them.

For instance, if your users give you a low NPS score because they think you’re missing a critical feature (that you actually have already), you can push an interactive walkthrough guiding them to find and explore this feature.

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So Which tool should you choose – Userlane, LouAssist, or Userpilot?

As you can see, Userlane, LouAssist, and Userpilot cater to most of the use cases Product Managers typically look for in their SaaS companies. There are some differences between the tools when it comes to how those use cases are executed in each, of course. So if you’re still on the fence – there are two more factors that can make a difference for you – the tools’ pricing, and its reviews. Let’s have a look at both below!

Userlane pricing

Userlane pricing

Userlane’s pricing is not public and you should reach out to their sales team to get a quote.

But keep in mind that it is based on two things: the number of guided users and the product features you want access to.

LouAssist pricing

LouAssist pricing

Compared to other companies in the market, LouAssist is a cheaper solution and their pricing plans can be a good fit for companies who do not have big budgets. Though as we have discussed above, some of the features are quite limited. Here are the pricing plans that LouAssist offers:

• Free: allows you to create two announcements, 1 product tour, 1 survey, and basic checklists.
• Startup: includes unlimited product tours, announcements, and one checklist and is priced at $79/month.
• Growth: offers unlimited product tours, checklists, and announcements but the monthly active users shouldn’t exceed 10000. The plan costs $199/month.
• Enterprise: this is the most powerful plan and includes everything in the Growth plan but the monthly active users can be more than 10000. It costs $299.

Userpilot pricing

Userpilot pricing

Userpilot offers great value for money compared to other similar tools on the market. Even its entry-level plan (Traction) provides all the necessary features without any usage limit.

The price-to-feature ratio is the best for Userpilot. Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. Userpilot sits in that sweet spot. – Saurav S.

The pricing differentiation happens mostly on the service level (e.g. custom domain hosting, dedicated Customer Success Manager, SLA) and is based on the number of Monthly Active Users (MAUs) your company has.

Here’s the detailed Userpilot pricing:

• Traction: For up to 2500 users, this plan is $249/ mo.
• Growth: Custom pricing and usage limits.
• Enterprise: Custom pricing and usage limits.

What do users say about Userlane vs LouAssist vs Userpilot?

Userlane reviews

Userlane review

Userlane review

LouAssist reviews

LouAssist review

LouAssist review

Userpilot reviews

Userpilot review

Userpilot review

The final countdown: Pros & Cons of Userlane, LouAssist, and Userpilot

Userlane pros

Userlane is a popular digital adoption tool and comes with many benefits. Here are its pros:

• Lanes are easy to set up and implement.
• Easy to add gamification elements to your onboarding.
• Includes real-time analytics so you can identify behavior trends and act on them.
• Doesn’t require technical knowledge as it’s mostly code-free.

Userlane cons

However, this tool has some flaws so it’s better to get an overview of its cons if you’re thinking of buying it:

• Not that many integration options. As of now, it has integrations with Confluence, Zendesk, and KnowledgeOwl.
• Some of the UI patterns, like hotspots and tooltips, aren’t as functional as users might like.
• Offers only interactive walkthroughs, known as lanes.
• Works only in the dashboard and can’t be launched in a Chrome extension as most of its competitors, like Userpilot does.

LouAssist pros

LouAssist is quite a good tool and mostly meets your user onboarding needs. Here are the main advantages to consider if you’re still deciding whether to try it or not:

• Easy to use platform. No need to have coding skills or rely on developers’ support.
• Create in-app product experiences that are aligned with your brand as you have full control of color, font, size, corner radius, etc. Images, videos, and gifs are also included.
• Pre-built segments that are ready to go, such as new users, returning users, all users, and power users.
• You can collect and visualize the most important engagement metrics, analyze user behavior, and take action to improve customer experience.

LouAssist cons

LouAssist is a good product adoption tool but lacks in some areas. If you’re thinking of giving it a try you need to be aware of its drawbacks too. Here is a short list of LouAssist’s cons:

• The absence of an in-app help center means you can’t offer self-service support to your customers.
• Though it has integrations with some analytics and engagement tools, the number of integrations is not high and you might need a different tool to have all your data in one place
• Lack of NPS response tagging which makes it difficult to analyze user sentiment

Userpilot pros

Userpilot has a number of advantages, especially for mid-market SaaS companies looking for a robust but at the same time very easy-to-use, no-code tool for user onboarding, product adoption, and simplified product analytics. Let’s have a look at the pros of using Userpilot:

• No-code builder – Userpilot comes with an easy-to-use Chrome Extension builder.
• Multiple UI patterns – choose from a range of options to build customized flows: modals, slideouts, banners, tooltips, hotspots, and checklists are all at your disposal
• UI patterns are not limited by plan – you get access to all of them on every single plan, meaning you get value even with the Traction plan (this is the entry-level one).
• Engaging walkthroughs and onboarding flows- build interactive walkthroughs targeted to distinct user segments.
• In-app help – build a resource center offering self-service support to your users, customize it with your branding, and select from a range of help options to boost user satisfaction (i.e. videos, in-app flows, chat, and more).
• Experimentation – built-in A/B testing for flows lets you explore and quickly iterate based on direct user behavior.
• Powerful feedback options- integrated NPS surveys with analytics and response tagging unlock insight into how your users feel.
• Advanced analytics and segmentation- analyze product usage and in-app flow engagement and build user segments using the data.
• Event tracking and feature tags- tag UI engagement (clicks, form fills, hovers) and group them into one custom event to track what really matters.
• More value with integrations- unlock value faster with built-in integrations with popular tools like Segment, Amplitude, Mixpanel, Kissmetrics, Intercom, Heap, and more.

Userpilot cons

There are, however, some downsides to Userpilot as well:

• Browser/web app only – Userpilot won’t run on mobile devices/applications.
• Doesn’t support employee onboarding- The tool is better suited for customer onboarding than for employee onboarding as you can’t build in-app guides on third-party tools.
• Missing integrations – doesn’t have built-in integrations with some tools, but it has webhooks, and Zapier is coming soon.
• Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups.

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Conclusion

In this post, we explored and compared Userlane, LouAssist, and Userpilot in terms of user onboarding, product adoption, and user feedback. We have thoroughly discussed their respective features, pricing, reviews, and the advantages and disadvantages they offer.

If you’re looking for an intuitive tool that promises great value for money, there is no better option than Userpilot. Book a demo to see the complete functionality.