Pendo vs Userpilot
Which Is Better for Your Product Growth?
Grow faster with Userpilot, the no-code platform that makes onboarding, analytics, and feedback effortless and more affordable than Pendo.
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Join 1,000+ companies that are Accelerating Product Growth with Userpilot
| Feature | Pendo | Userpilot |
|---|---|---|
| Ease of Use | Powerful but complex; requires navigating multiple modules and developer setup for advanced configurations. | Fully no-code and intuitive. Build, edit, and launch flows directly from a visual interface without developer help. |
| Onboarding Flows | Built via Guides and Resource Center. Checklists limited to higher-tier plans. | Drag-and-drop builder with templates for modals, tooltips, and slideouts. Standalone checklists available on all plans. |
| Event Tracking | Manual event tagging required; only tagged features appear in analytics. | Autocapture collects all user interactions automatically. Turn events into analytics visually without code. |
| Targeting & Triggers | Event-based triggers via pendo.track(); setup requires dev work. | No-code event and path-based triggers with advanced segmentation and conditions. |
| UI Customization | Uses global CSS themes; customization possible but not intuitive for non-technical users. | Per-step visual customization with AI-assisted copy and pulsing hotspots for guiding attention. |
| Product Analytics | Native dashboards for adoption and retention, but setup-heavy and limited by manual tagging. | Out-of-the-box dashboards for Activation, Retention, and Feature Engagement. No setup required. |
| Session Replay | Available only on higher-tier plans. | Included across advanced plans to visualize user friction and product engagement. |
| Survey Builder | Polls built within Guides; NPS handled separately via different modules. | Unified, no-code builder for NPS, CSAT, CES, or custom surveys with 14 templates and advanced analytics. |
| Localization | AI localization supported but lacks right-to-left (RTL) support; manual import needed. | AI localization includes full RTL support for languages like Arabic and Hebrew. |
| Feedback Management | Separate Feedback module requires an additional subscription. | Unified feedback and NPS analytics dashboards with response tagging and sentiment insights. |
| Integrations | Integrates with Salesforce, Intercom, Segment, and Slack, but sync isn’t real-time. | Two-way sync with HubSpot, Salesforce, and Segment. Native integrations with Amplitude, Mixpanel, and GA. |
| Pricing Transparency | Free for up to 500 MAUs; paid plans require quotes and can rise sharply as you scale. | Starts at $299/month with transparent, scalable tiers (Starter, Growth, Enterprise). |
| Best For | Enterprises with complex technical setups and internal dev resources. | SaaS teams prioritizing speed, usability, and transparent pricing. |
| Customer Feedback | Users praise analytics depth but note steep learning curve and high cost. | “Userpilot is easier to configure and provides more value than Pendo.” – Cuvama, ex-Pendo customer |
Userpilot: A Better Alternative to Pendo
Why teams pick Userpilot: it’s easier for product/CS/marketing to ship in-app experiences quickly, measure impact with built-in analytics (no extra tools), collect feedback with rich surveys, and support users with a searchable resource center—without piling on expensive add-ons or engineering time.
| Category | Userpilot | Pendo |
|---|---|---|
| Analytics | Out-of-the-box dashboards for activation, retention, and feature engagement. No setup or tagging required. | Strong analytics but setup-heavy; manual feature tagging needed before data appears. |
| Event Tracking | Autocapture logs all clicks, hovers, and inputs automatically. Create custom events visually—no code required. | Manual tagging and developer setup required via pendo.track(). Only tagged events are visible in reports. |
| Engagement / In-App Experiences | Intuitive drag-and-drop builder with templates for modals, slideouts, and native tooltips. AI-assisted copy and styling included. | Guides can include banners, tooltips, and lightboxes, but require configuration across multiple modules. |
| Surveys & Feedback | Run NPS, CSAT, CES, and custom in-app surveys. Flexible triggers, 14 templates, and analytics dashboards included. | Offers polls and NPS surveys, but they live in separate modules and require more setup. Advanced analytics limited. |
| Resource Center | Built-in Resource Center available on Growth plans and above; easy to customize and launch without code. | Included but configuration and styling controlled globally via CSS; less flexible per module. |
| Segmentation | Create real-time segments by user actions, company data, or attributes—fully no-code. | Segmentation available but relies on predefined metadata and saved segments. |
| Mobile / Cross-Platform Support | Works across web apps with plans for mobile SDK expansion; ideal for SaaS web products. | Full web and mobile app support (iOS, Android) with more mature SDKs. |
| Pricing | Transparent pricing from $299/month, includes key onboarding, analytics, and feedback tools. | Free up to 500 MAUs; paid tiers require sales quotes and can exceed $15K–$100K+/year as usage grows. |
What Userpilot's Customers that Switched from Pendo Say
Why teams pick Userpilot: it’s easier for product/CS/marketing to ship in-app experiences quickly, measure impact with built-in analytics (no extra tools), collect feedback with rich surveys, and support users with a searchable resource center—without piling on expensive add-ons or engineering time.
Bouwe Metz
Customer Journey Expert
1000+ Training Hours Saved with Userpilot
“Userpilot helps us reduce a lot of 1:1 onboarding calls. We never had such a high rate of trained people getting live on the first day.”
Leyre Iniguez
Customer Experience Lead
100% Built Without Developer Involvement
"Pendo was complicated to setup and maintain. Userpilot is easier to configure and to work with. I’m getting much more value.”
Moving from Pendo? Userpilot's Dedicated Migration Services
Our team handles the heavy lifting so you can switch without disruption
Streamline your transition to Userpilot:
- Like-for-like rebuilds of key flows, checklists, and surveys
- Event & segment mapping (including autocapture enablement)
- Analytics parity (dashboards, funnels, cohorts set up for you)
- Data & integration handover (HubSpot/Salesforce/Segment, etc.)
- Timeline-driven plan with QA, A/B validation, and rollout support
Pendo or a Better Alternative?
If you need enterprise analytics and orchestration (and can manage complexity and add-ons), Pendo is strong. If you need the best balance of engagement, analytics, surveys, and usability—at a better price—choose Userpilot.