Customer Success Stories
Company size
Industry
Use case
Feature
Competitor
Chargezoom Results:
Chargezoom, a B2B payment solution, used Userpilot’s in-app resource center and onboarding checklists to reduce churn from 4.06% to under 2.3% and triple expansion growth from 1.38% to over 4% within one quarter.
50%
Decrease in Customer Churn
3x
Increase in Account Expansion
Enhanced Support Efficiency
How Chargezoom Achieved These Results with Userpilot
Resource Center
Built a self-service hub containing FAQs, knowledge base articles, guided walkthroughs, and a support-booking form, reducing inbound queries and letting users resolve issues on their own.
In-App Messaging
They guide users through all features with checklists and tooltips:“Most customers only used our product for one thing until we started guiding them with Userpilot,” Erin said. Replacing email blasts with targeted in-app alerts delivered updates exactly when needed.
Analytics
Chargezoom monitores flow completions, tooltip clicks, and upgrade-prompt responses to spot churn signals early. By analyzing these in-app metrics, the CS team could proactively intervene and iterate on success strategies based on real user behavior.
How Chargezoom Halved Churn and Tripled Expansion in Just One Quarter with Userpilot
“Emails took forever and things slipped through the cracks. We would sometimes go months without realizing someone canceled because it was impossible to keep up manually. Now users get immediate help through in-app experiences without waiting for a support response.”
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Loved By Product Teams Everywhere
From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.
Learn MoreReally like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.
“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“
9/10
A Powerful and Intuitive Tool for Driving Product Adoption
“Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time.“
10/10
Incredibly easy, very informative and great customer service"
“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”
10/10
Enhancing Product team autonomy with Userpilot
“As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.“
10/10