Customer Success Stories
company_size iconCompany size
EnterpriseMidsize
industry iconIndustry
Operations & Field Services
use_case iconUse case
Churn PreventionExpansion RevenueIn-App SupportProduct AdoptionProduct AnalyticsProduct LaunchesUser Onboarding
feature iconFeature
AnalyticsIn-App Engagement
competitor iconCompetitor
ChurnZero

Chargezoom Results:

Chargezoom, a B2B payment solution, used Userpilot’s in-app resource center and onboarding checklists to reduce churn from 4.06% to under 2.3% and triple expansion growth from 1.38% to over 4% within one quarter.

50%

Decrease in Customer Churn

3x

Increase in Account Expansion

Enhanced Support Efficiency

How Chargezoom Achieved These Results with Userpilot

Resource Center

Resource Center

Built a self-service hub containing FAQs, knowledge base articles, guided walkthroughs, and a support-booking form, reducing inbound queries and letting users resolve issues on their own.

In-App Messaging

In-App Messaging

They guide users through all features with checklists and tooltips:“Most customers only used our product for one thing until we started guiding them with Userpilot,” Erin said. Replacing email blasts with targeted in-app alerts delivered updates exactly when needed.

Analytics

Chargezoom monitores flow completions, tooltip clicks, and upgrade-prompt responses to spot churn signals early. By analyzing these in-app metrics, the CS team could proactively intervene and iterate on success strategies based on real user behavior.

Analytics

How Chargezoom Halved Churn and Tripled Expansion in Just One Quarter with Userpilot

Erin Gordy
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“Emails took forever and things slipped through the cracks. We would sometimes go months without realizing someone canceled because it was impossible to keep up manually. Now users get immediate help through in-app experiences without waiting for a support response.”

Erin Gordy

Director of Customer Success

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From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.

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A Powerful and Intuitive Tool for Driving Product Adoption

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Incredibly easy, very informative and great customer service"

“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”

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