Heap helps teams collect user data and uncover behavioral insights, but it stops there. Without built-in engagement or feedback tools, acting on those insights becomes complex and fragmented. Userpilot bridges that gap by combining analytics, in-app engagement, and feedback in one intuitive platform, helping SaaS teams turn insights into faster product adoption and measurable growth.
Explore the Best Heap Alternatives for Product Growth
Go beyond analytics with Userpilot’s unified platform for tracking, understanding, and improving user behavior to boost adoption and retention.
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Why Teams Look for Heap Alternatives
Common Pain Points SaaS Teams Face with Product Analytics Tools
- Steep learning curve and complex setup process
- High pricing tiers that don’t fit smaller teams or startups
- Lack of actionable insights
- Data silos and poor integrations
- Missing qualitative insights alongside quantitative data
- Slow implementation and reliance on developer support
- Limited customization for dashboards and reports
- Overwhelming feature bloat
Top Heap Alternatives
| Feature | Heap | Mixpanel | Amplitude | Pendo | Userpilot |
|---|---|---|---|---|---|
| 🎯 Primary Use Case | 📊 Product analytics and event tracking | 📈 Behavior analytics for product teams | 🔍 Advanced product analytics and reporting | 🧭 Product adoption and analytics | 🚀 Product growth, onboarding, and analytics |
| Ease of Use | ⚠️ Moderate learning curve, requires setup | ⚠️ Technical setup, moderate complexity | ⚠️ Steeper setup, suited for data teams | ⚠️ Requires configuration, data setup | ✅ Intuitive, no-code setup for product teams |
| Event Tracking | ✅ AutoCapture for clicks, forms, page views | ✅ Tracks custom and predefined events | ✅ Tracks product usage, cohorts, paths | ✅ Tracks guide usage, clicks, in-app activity | ✅ AutoCapture and custom events without code |
| Analytics & Dashboards | ✅ Funnels, retention, cohorts | ✅ Funnels, retention, and trends | ✅ Deep behavior reports and insights | ✅ Funnel and path analytics | ✅ Funnels, paths, retention, and custom dashboards |
| ✅ Funnels, retention, cohorts | ✅ Funnels, retention, cohorts | ✅ Funnels, retention, and trends | ✅ Deep behavior reports and insights | ✅ Funnel and path analytics | ✅ Funnels, paths, retention, and custom dashboards |
| Session Replay | ✅ Yes | ❌ No | ❌ No | ✅ Yes | ✅ Built-in session replays with filters |
| User Segmentation | ⚠️ Limited to in-app events and account data | ✅ Based on user attributes and cohorts | ✅ Advanced behavior-based cohorts | ✅ Activity and account-based | ✅ Advanced, multi-condition and NPS-based targeting |
| User Segmentation | ⚠️ Limited to in-app events and account data | ✅ Based on user attributes and cohorts | ✅ Advanced behavior-based cohorts | ✅ Activity and account-based | ✅ Advanced, multi-condition and NPS-based targeting |
| In-App Engagement | ❌ None | ❌ None | ❌ None | ✅ Walkthroughs, modals, tooltips | ✅ Full engagement layer, modals, tooltips, checklists |
| User Feedback | ❌ None | ⚠️ Requires integration | ⚠️ Limited | ✅ NPS and polls | ✅ NPS, CSAT, CES, and custom surveys with analytics |
| Integrations | ⚠️ Limited | ✅ Integrates with GA, Segment, HubSpot | ✅ Robust integrations | ⚠️ Limited | ✅ 20+ integrations, including Mixpanel, HubSpot, and GA |
| AI/Automation | ❌ None | ⚠️ Basic reporting automation | ✅ Predictive analytics | ⚠️ Workflow automation | ✅ AI-assisted localization and analytics |
| Pricing Transparency | ❌ Custom pricing only | ✅ Free plan + paid tiers | ✅ Free and paid tiers | ❌ Custom enterprise pricing | ✅ Starts at $299/month, transparent plans |
| Best For | 💼 Data-driven teams with analytics focus | 📈 SaaS teams needing user insights | 🧠 Product-led teams with data maturity | 🏢 Enterprise adoption programs | 🚀 Growth-focused SaaS teams needing analytics + engagement |
Why Choose Userpilot Over Heap?
Userpilot goes beyond analytics by letting you turn insights into action. While Heap focuses on tracking events, Userpilot adds in-app experiences, surveys, and session replays to help you guide users, collect feedback, and optimize adoption in real time. With built-in engagement and advanced analytics in one tool, you get faster results and deeper visibility into what drives growth.
- 🚀 No-code onboarding flows – Build personalized, interactive onboarding experiences in minutes.
- 📈 Actionable analytics – Go beyond tracking to understand behavior and drive in-app engagement.
- 💬 Built-in feedback tools – Collect NPS, CSAT, and contextual user feedback directly inside your product.
- 🎯 Advanced segmentation – Target users based on actions, properties, or lifecycle stage for personalized experiences.
- ⚙️ All-in-one platform – Combine onboarding, analytics, and feedback without needing multiple tools.
- 💡 Faster experimentation – Test and optimize user journeys quickly to improve activation and retention.
Customer Success Stories - Why Customers Switched to Userpilot
Teams switched to Userpilot for a more complete view of user behavior and faster execution. Instead of juggling multiple tools for analytics, feedback, and engagement, they gained one unified platform to track, understand, and act on user insights. With Userpilot, they deliver personalized experiences, improve activation, and scale growth efficiently without technical overhead.
Bouwe Metz
Customer Journey Expert
1000+ Training Hours Saved with Userpilot
“Userpilot helps us reduce a lot of 1:1 onboarding calls. We never had such a high rate of trained people getting live on the first day.”
Leyre Iniguez
Customer Experience Lead
100% Built Without Developer Involvement
"Our product analytics tool was complicated to set up and maintain. Userpilot is easier to configure and to work with. I’m getting much more value.”
FAQ
Heap uses a custom pricing model based on data volume and usage. While this gives flexibility, costs can rise quickly as your data and tracked events increase. Many teams find that storing and analyzing data at scale becomes expensive.
Heap typically requires annual contracts that can lock you into long commitments before fully understanding your usage needs. This can make it difficult to scale up or down as your team’s goals evolve.
Heap does not offer a traditional free trial, though it provides demo access and limited features for evaluation. However, the setup process often requires developer involvement, which can slow down initial testing and adoption.
Userpilot offers transparent, scalable pricing that includes analytics, in-app engagement, and feedback tools in one platform. Unlike Heap, you won’t pay separately for data capture or add-ons, making it easier to predict costs and get full value from day one.
Yes. Migrating from Heap to Userpilot is simple and supported by our onboarding team. You can import key event data and user segments, then enrich them with Userpilot’s no-code engagement and feedback features to start acting on insights right away.
Userpilot integrates with popular tools including Segment, Amplitude, Mixpanel, Intercom, HubSpot, Salesforce, Slack, and more. We also offer a robust API for custom integrations.
No. Userpilot offers flexible monthly and annual plans. While annual plans come with a discount, we don’t require multi-year commitments or lock you into contracts with auto-renewal price increases.
Most teams are up and running within a few days. Installation is simple (just add a JavaScript snippet), and our no-code builder means you can create onboarding flows and track events without engineering resources.
Start Turning Insights into Growth with Userpilot
If you want a single platform that unites product analytics, user feedback, and in-app engagement without technical complexity, Userpilot gives you the complete picture. From uncovering insights to turning them into action, it helps you drive activation, feature adoption, and retention effortlessly, all in one intuitive experience.