RETENTION AND COHORT ANALYTICS
Track and improve your retention
Identify user groups with the highest and lowest retention rates, understand why users leave, and guide them in-app to reduce churn.
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Step 1: Measure your Retention
Find patterns with cohort analysis
Compare user groups by sign-up date, feature usage, or other attributes to understand how different user groups behave in your product.
Watch user sessions to learn why they return or leave
Use Session Replay to watch sessions and discover why users return or churn.
Step 2: Act on insights from Retention Analysis
Guide users in-app to reduce drop-offs
Prevent user churn with surveys
Reach out to power users to learn why they come back or run exit surveys to identify churn reasons. Create over 30 in-app surveys, including NPS, CSAT, and CES, to gather qualitative insights.
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As a vendor that processes millions of data points on a daily basis, we take our customers and their users’ data very seriously.
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