We have a dedicated implementation process for former Pendo customers. A specialist will:
Product teams tell us they're ready for a change. Here's what’s driving the switch.
Face aggressive, multi-year contract pressure and opaque pricing that balloons to $30k, $50k, or even more.
Experience a true partnership with transparent pricing and flexible contracts. Our plans are public, predictable, and don’t require aggressive, multi-year lock-ins. No shocking renewal bills, ever.
Pay more for essential features like Resource Centers, NPS, and key integrations. While the platform is robust, its full potential is ultimately out of reach for most customers.
Get powerful, enterprise-grade tools: like NPS, Resource Centers, and key integrations, without the enterprise price tag. No hidden fees, no paywalls – just everything your teams need to drive growth already included.
Rely on developers to accomplish simple tasks. The platform is notoriously complex and difficult to use, especially for non-technical teams.
Enjoy the simplicity, reliability, and speed Userpilot offers. Turn ideas into live guides and insights in minutes. Powerful software doesn’t have to be complicated. Ranked #1 for Ease of Use on G2.
Be constrained by rigid targeting rules. You can’t trigger guides based on real-time event attributes (like planType during login) or behavior (like clicking a button more than 3 times). Plus, you’re restricted to just five nested segments -often requiring developer workarounds.
Experience real-time targeting that just works. Trigger flows instantly based on any user or event attribute, with frequency filters and unlimited segment nesting – no code, no workarounds. Empower your team to build contextual experiences in minutes.
Rely on data that is not always truly real-time. Analytics and segments often lag by over an hour and while guide calculations are fast, they are not instant. For a guide to appear (whether for a new user or after an edit), the visitor must refresh the page. This dependency on a user action makes truly in-the-moment guidance impossible.
Respond in real-time and take immediate action. The moment a user becomes eligible for a guide, it can appear – no page refresh required. Your analytics, segments, and guide edits all update in real-time, so you can engage users based on what they’re doing right now, not what they did an hour ago..
Pay for and wait for support that is limited to US business hours. Live chat is only for paid plans, and critical services like priority troubleshooting, phone support, and dedicated technical help are locked behind expensive “Premium Support” or “Professional Services” add-ons. This means getting timely, expert help often comes with another invoice.
Get universal access to fast support during global business hours – every customer, even those exploring our free trial. Priority troubleshooting and dedicated support are included with our Growth and Enterprise plans, ensuring you get the help you need, when you need it – no expensive “support package” required.
The data is in, and the ex-Pendo customers have spoken.