Customer Success Stories
How Liv-ex Transformed Product Decision-Making with Data-Driven Insights and No-Code Tools
Company size
Industry
Use case
Feature
Liv-ex's results
Liv-ex used Userpilot's analytics, in-app engagement, and behavior-triggered surveys to transform product decision-making. The team refined product roadmapping, set up onboarding flows and labeled events without engineering help, redesigned key UX flows based on path analysis, and achieved over 70% survey completion rates.
Data-driven UX redesign
70%
Survey completion rate
95%
Of events labeled no-code
How Liv-ex Achieved These Results with Userpilot
Paths and Funnels
Liv-ex used Userpilot's paths and funnels to discover that their users were taking unnecessary steps between search and individual pages. The insight led to UX improvements and a start of a full redesign of the exchange feature based on real user behavior data.
In-App Surveys
By switching from blanket surveys to behavior-triggered surveys sent after specific user actions, Liv-ex achieved over 70% completion rates. The targeted approach ensured feedback came from users actively engaging with relevant features.
Interactive Walkthroughs
The product marketing team used Userpilot's no-code flows, banners, and spotlights to create onboarding journeys and feature announcements. This reduced reliance on email communication and account management resources, enabling faster feature adoption without developer involvement.
How Liv-ex Transformed Product Decision-Making with Data-Driven Insights and No-Code Tools
“If you want to understand your customers' workflows, identify opportunities for improvements in UX, and find ways to advance your products through the use of data, go for Userpilot.”
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Loved By Product Teams Everywhere
From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.
Learn MoreReally like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.
“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“
9/10
A Powerful and Intuitive Tool for Driving Product Adoption
“Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time.“
10/10
Incredibly easy, very informative and great customer service"
“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”
10/10
Enhancing Product team autonomy with Userpilot
“As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.“
10/10