Customer Success Stories
How Osano Reduced Churn by 40% with Userpilot’s Onboarding
Company size
Industry
Use case
Feature
Osano’s Results:
Osano, a data privacy platform, utilized Userpilot's no-code interface to create in-app upgrade prompts and a resource center, leading to a significant reduction in delinquent churn and a 25% decrease in support chat requests.
25%
Reduction in Support Chat Requests
Significant Increase in Upgrades
40%
Reduction in Delinquent Churn
How Osano Achieved These Results with Userpilot
Resource Center
Osano increased the adoption of its complex product with a resource center that featured documentation, proactive tips, and more. Contextual support articles addressed over 90% of user queries directly on relevant pages.
No-Code Upgrade Modals
By using Userpilot’s no-code upgrade modals, Osano was able to push for expansion revenue faster and increased upgrades without relying on engineering resources.
Interactive Walkthroughs
Osano used Userpilot's flows as paywalls for overdue customers, blocking access until payments were made. This approach helped communicate account issues clearly and effectively reduced delinquent churn.
“We’ve seen a reduction in tickets and chat requests by 25% with Userpilot's resource center. This helped us reduce support costs, and provide a better experience for the end-user.”
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Loved By Product Teams Everywhere
From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.
Learn MoreReally like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.
“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“
9/10
A Powerful and Intuitive Tool for Driving Product Adoption
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10/10
Incredibly easy, very informative and great customer service"
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10/10
Enhancing Product team autonomy with Userpilot
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10/10