Customer Success Stories
How Shelterluv Improved Customer Experiences by Switching from Pendo to Userpilot
Company size
Industry
Use case
Feature
Competitor
Shelterluv Results:
By transitioning from Pendo to Userpilot, Shelterluv enhanced customer communication, reduced support workload, and improved the overall customer experience through targeted in-app messaging and effective onboarding strategies.
Reduced Support Workload
Faster Time to Value
Increased User Engagement Rate
How Shelterluv Achieved These Results with Userpilot
In-App Messages
Shelterluv utilized in-app messages to share information at scale, ensuring customers receive timely and relevant updates directly within the application.
Onboarding Checklist
Implemented onboarding checklists to guide new users through essential features, facilitating a smoother onboarding process and enhancing user adoption.
Flow Analytics and User Segmentation
Employed flow analytics to monitor user interactions and user segmentation to deliver targeted messages, improving the relevance and effectiveness of in-app communications.
How Shelterluv Improved Customer Experiences by Switching from Pendo to Userpilot
“In support and onboarding, Userpilot has been a time saver and has reduced the workload of a lot of the agents because we’re able to use in-app messaging to share information at scale.”
Explore More Success Stories
Real results from businesses like yours.
Loved By Product Teams Everywhere
From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.
Learn MoreReally like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.
“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“
9/10
A Powerful and Intuitive Tool for Driving Product Adoption
“Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time.“
10/10
Incredibly easy, very informative and great customer service"
“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”
10/10
Enhancing Product team autonomy with Userpilot
“As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.“
10/10