Customer Success Stories
How Shelterluv Improved Customer Experiences by Switching from Pendo to Userpilot

Shelterluv Results:
By transitioning from Pendo to Userpilot, Shelterluv enhanced customer communication, reduced support workload, and improved the overall customer experience through targeted in-app messaging and effective onboarding strategies.
Reduced Support Workload
Faster Time to Value
Increased User Engagement Rate
How Shelterluv Achieved These Results with Userpilot

In-App Messages
Shelterluv utilized in-app messages to share information at scale, ensuring customers receive timely and relevant updates directly within the application.

Onboarding Checklist
Implemented onboarding checklists to guide new users through essential features, facilitating a smoother onboarding process and enhancing user adoption.
Flow Analytics and User Segmentation
Employed flow analytics to monitor user interactions and user segmentation to deliver targeted messages, improving the relevance and effectiveness of in-app communications.

How Shelterluv Improved Customer Experiences by Switching from Pendo to Userpilot

“In support and onboarding, Userpilot has been a time saver and has reduced the workload of a lot of the agents because we’re able to use in-app messaging to share information at scale.”
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From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.
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