Customer Success Stories
From Intercom to Userpilot: How Talana Enhanced Customer Onboarding
Company size
Industry
Use case
Feature
Competitor
Talana Results
By switching from Intercom to Userpilot, Talana overcame platform limitations, enabling personalized onboarding, better in-app communication, and effective self-service support—driving higher customer engagement and satisfaction.
35,6%
Increase in user engagement
Increased feature adoption
Reduced support dependency
How Talana Achieved These Results with Userpilot
Onboarding Checklist & Interactive Walkthroughs
Talana created dynamic onboarding flows tailored to individual user needs, guiding them through essential features and ensuring a smoother onboarding process.
Resource Center
Established an in-app resource center providing users with easy access to support articles and guides, reducing reliance on direct support and promoting self-service.
Analytics
Talana uses Userpilot analytics and dashboards to track key metrics like monthly active users and NPS. They also plan to leverage A/B testing capabilities to make better-informed decisions.
“We were able to do some great things in Intercom, but not as great as Userpilot in terms of the onboarding process. Regarding the in-app communications, I would say the impact is incredible.”
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Real results from businesses like yours.
Loved By Product Teams Everywhere
From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.
Learn MoreReally like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.
“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“
9/10
A Powerful and Intuitive Tool for Driving Product Adoption
“Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time.“
10/10
Incredibly easy, very informative and great customer service"
“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”
10/10
Enhancing Product team autonomy with Userpilot
“As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.“
10/10