Customer Success Stories
How Unolo Reduced Customer Churn by Up to 1% With Userpilot NPS Survey
Company size
Industry
Use case
Feature
Unolo Results:
Unolo leveraged Userpilot’s NPS features to tackle churn head-on, reducing it by up to 1%. They created an NPS survey to gather feedback, tracked responses on the interactive dashboard, identified unhappy users, and reached out to them to personally resolve their issues to keep them on board.
1%
Decrease in customer churn
Better lead prioritization
Streamlined feedback collection
How Unolo Achieved These Results with Userpilot
NPS Survey & Dashboard
After triggering an in-app NPS survey, Unolo monitored Userpilot's NPS dashboard for real-time scores and qualitative feedback. This enabled them to quickly spot unhappy users and jump into action, resolving issues swiftly and keeping them retained.
Welcome Surveys
Unolo designed a multi-field welcome survey with Userpilot that appears when users first log in. By tracking their responses, the team is able to prioritize high-potential leads and focus their efforts on them to convert them into paying customers.
In-App Surveys
Unolo’s previous feedback system relied on emails and support chat, which led to low response rates. By using Userpilot to trigger in-app surveys that appeared at relevant moments, they boosted survey engagement and gathered more valuable feedback.
“Userpilot surveys have been great because I was not expecting users to interact with them that much. The completion rate for one survey is 44%, which is a lot more than we expected.”
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Learn MoreReally like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.
“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“
9/10
A Powerful and Intuitive Tool for Driving Product Adoption
“Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time.“
10/10
Incredibly easy, very informative and great customer service"
“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”
10/10
Enhancing Product team autonomy with Userpilot
“As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.“
10/10