Userpilot Glossary
What are Interactive User Guides?
An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product. There are two main
What are User Guides?
User guides are in-app resources that help customers get acquainted with the product or its features and assists them throughout their journey. They can include
What is Behavioral Analytics?
Behavioral analytics are tools that provide a clear understanding of how users engage with digital products, beyond simple metrics like clicks and pageviews. Teams rely
What is Client Onboarding?
Client onboarding is a process that involves welcoming new clients into your product, answering their questions, and ensuring they understand how to get value from
What is Customer Engagement?
Customer engagement is an interaction between a customer and a company through various offline or online channels. The goal is to delight them with a unique
What is Customer Experience Management?
CXM, or customer experience management, is the process of understanding customer needs and reacting to their interactions with the aim of increased customer satisfaction. Simply put, the goal
What is Customer Feedback?
Customer feedback is any information provided by customers about their experience with a product or service. By analyzing customer feedback, you can reveal their level of satisfaction
What is Digital Adoption?
Digital adoption means incorporating digital technologies so users can get the most from them and achieve their goals. This also includes helping employees and customers understand
What is Event Tracking?
Event tracking is the monitoring of every interaction made by a user. Basically, every user interaction is an event, and this can be everything that