Customer Success Stories
How GrowthMentor Drastically Reduced Their Support Tickets by 83% with Userpilot
Company size
Industry
Use case
Feature
GrowthMentor Results:
GrowthMentor significantly reduced support tickets, automated their onboarding process, and increased mentor call bookings, leading to improved user engagement and operational efficiency.
50%
Increase in Bookings
83%
Reduce in Support Tickets
Increased User Engagement
Onboarding Checklist
GrowthMentor implemented tailored onboarding checklists for mentors and mentees, guiding new users through the setup process and reducing the need for support intervention.
In-App Messaging
Utilized in-app messages to communicate important updates and guide users towards key actions, enhancing user engagement and feature adoption.
Pop-Ups
Deployed in-app pop-ups to encourage mentees to book their first call, leading to a significant increase in mentor call bookings.
How GrowthMentor Drastically Reduced Their Support Tickets by 83% with Userpilot
“Userpilot's checklist reduced our support tickets from 20-25 a day to 1-2 per day.”
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From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.
Learn MoreReally like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.
“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“
9/10
A Powerful and Intuitive Tool for Driving Product Adoption
“Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time.“
10/10
Incredibly easy, very informative and great customer service"
“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”
10/10
Enhancing Product team autonomy with Userpilot
“As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.“
10/10