Customer Success Stories
How Cuvama, an Ex-Pendo Customer, Found Better Value for Money and Usability with Userpilot
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Cuvama Results:
An unhappy former Pendo customer, Cuvama, utilized Userpilot's all-in-one solution to streamline in-app messaging, offer support through a resource center, and identify at-risk users, guiding them toward the path to success.
Enhanced user engagement
Significant reduction in customer churn risk
Provided 24/7 on-demand customer support
How Cuvama Achieved These Results with Userpilot
Tailored Onboarding Flows
Cuvama leveraged Userpilot to build targeted flows that spoke directly to user needs, driving engagement effortlessly. Unlike Pendo, Userpilot made this process faster and simpler.
Path Analysis
Cuvama analyzed user paths to identify those at risk of churning due to errors and then proactively reached out to them to resolve their issues. This way, Cuvama guided potential churned customers back on the path to success.
Resource Center
With Userpilot's resource center, Cuvama gave customers 24/7 access to support. Packed with checklists, product updates, how-to videos, and more, it offered something for everyone —empowering users to find solutions on their own time.
“I use Userpilot for 3 areas: flows, analytics, and resource center — I like that it is a complete solution! And I really like that I now have access to what my users are doing without needing to ask the engineering team.”
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Real results from businesses like yours.
Loved By Product Teams Everywhere
From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.
Learn MoreReally like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.
“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“
9/10
A Powerful and Intuitive Tool for Driving Product Adoption
“Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time.“
10/10
Incredibly easy, very informative and great customer service"
“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”
10/10
Enhancing Product team autonomy with Userpilot
“As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.“
10/10