Customer Success Stories

How Cyberbiz Revamped Their Admin Panel With Userpilot

company_size iconCompany size
Midsize
industry iconIndustry
E-commerce & Hospitality
use_case iconUse case
In-App SupportProduct AdoptionProduct AnalyticsProduct LaunchesUser Feedback
feature iconFeature
In-App EngagementIn-App Surveys

Cyberbiz Results:

Cyberbiz streamlined its admin panel revamp with Userpilot, driving faster feature adoption, reducing support tickets, and making data-driven improvements based on user feedback.

Enhanced new feature adoption

Reduced number of support tickets

Informed decision-making with unified user feedback

How Cyberbiz Achieved These Results with Userpilot

Interactive walkthroughs

Interactive walkthroughs

CYBERBIZ utilized in-app messages to announce redesigned features and guide users through interactive walkthroughs, ensuring effective feature adoption.

In-app surveys

In-app surveys

Deployed in-app surveys and NPS to collect customer feedback post-redesign and streamline beta tester recruitment, enabling direct communication between product managers and users.

Analytics

Leveraged product analytics, especially page view performance, to monitor user interactions, prioritize features for redesign, and assess the performance of the new admin panel.

Analytics

How CYBERBIZ Revamped Their Admin Panel With Userpilot

Wei-Di Huang
quote-icon

“Userpilot enabled us to effectively announce new features and guide users through them, leading to improved adoption and user satisfaction.”

Wei-Di Huang

Senior Product Manager

Loved By Product Teams Everywhere

From startups to enterprises, companies rely on Userpilot to create seamless user journeys and maximize impact.

Learn More
Really like Userpilot. It is helping us drive feature adoption and it is very intuitive to use.

“What I love most about Userpilot is its no-code builder that lets our team create engaging onboarding flows and in-app messages without bothering our developers. The segmentation tools allow us to target specific user groups with pinpoint accuracy.“

Xevi F. Product Manager Insurance
G2 Logo 9/10
A Powerful and Intuitive Tool for Driving Product Adoption

“Userpilot makes it incredibly easy to create in-app experiences that guide users seamlessly through our platform. The no-code editor is intuitive, so our team can quickly build and test onboarding flows, tooltips, and feature announcements without relying on engineering. The level of customization is great, and the ability to segment users based on behavior helps us deliver the right message at the right time.“

Jeeda M. Operations Manager
G2 Logo 10/10
Incredibly easy, very informative and great customer service"

“My experience with user was greatly positive and it has significantly improved onboarding process and guidance for users through the product that we have.I can only highlight the variety of UI elements which help to create interactive workflows, and the function of previewing product tours in real live.”

Adam S. Customer Success Manager
G2 Logo 10/10
Enhancing Product team autonomy with Userpilot

“As a Product Manager, Userpilot has significantly enhanced my autonomy in configuring surveys, NPS measurements, user flows, and banners without relying on development resources. Userpilot intuitive interface and no-code builder facilitate quick setup and deployment of in-app experiences, allowing for rapid iteration and optimization. Additionally, the seamless integration with our development environment has streamlined our processes, enabling efficient implementation of user engagement tools.“

Chiara C. Product Manager Insurance
G2 Logo 10/10