Many teams move away from Gainsight because of its complexity, cost, and slow setup. Userpilot offers a faster, no-code way to drive activation, boost retention, and connect analytics, onboarding, and feedback in one simple platform built for SaaS growth.
Top Gainsight Competitors for Customer Success Teams
Userpilot helps you onboard customers, track analytics, and collect feedback in one platform, giving your team agility and clarity at every step.
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Why Teams Look for Gainsight Competitors
Common Pain Points SaaS Teams Face with Product Analytics Tools
- Steep learning curve and complex setup process
- High pricing tiers that don’t fit smaller teams or startups
- Lack of actionable insights
- Data silos and poor integrations
- Missing qualitative insights alongside quantitative data
- Slow implementation and reliance on developer support
- Limited customization for dashboards and reports
- Overwhelming feature bloat
Top Gainsight Competitors
| Feature | Gainsight | ChurnZero | Totango | Vitally | Userpilot |
|---|---|---|---|---|---|
| Ease of Setup | ⚠️ Steep learning curve | ✅ Available – Fast onboarding | ✅ Available – Quick setup | ✅ Available – Easy deployment | ✅ Available – No-code setup |
| Customer Health Scoring | ✅ Available | ✅ Available | ✅ Available | ✅ Available | ✅ Available |
| Automation and Workflow Management | ✅ Available | ✅ Available | ✅ Available | ✅ Available | ✅ Available – Behavior-triggered workflows |
| Customer Data Management | ✅ Available | ✅ Available | ✅ Available | ✅ Available✅ Available – Unified view with in-app behavior tracking | |
| Analytics and Reporting | ✅ Available – Advanced but complex | ✅ Available – Real-time dashboards | ✅ Available – Custom reports | ✅ Available – Health insights | ✅ Available – Funnels, paths, and retention analytics |
| In-App Engagement and Onboarding | ⚠️ Limited – Requires setup support | ❌ Not available | ❌ Not available | ❌ Not available | ✅ Available – Full no-code onboarding and engagement |
| Integrated Feedback Collection | ⚠️ Limited – Email-focused | ⚠️ Partial – Survey integrations | ⚠️ Basic – Manual setup | ✅ Available – Feedback dashboards | ✅ Available – NPS, CSAT, CES surveys with analytics |
| Session Replay and Behavior Insights | ❌ Not available | ❌ Not available | ❌ Not available | ⚠️ Basic usage tracking | ✅ Available – Built-in replays and rage-click detection |
| Pricing Transparency | ❌ Not available | ⚠️ Request-based | ⚠️ Request-based | ⚠️ Request-based | ✅ Available – Starts at $299/month |
| Customer Support | ⚠️ Enterprise-only access | ✅ Available – Responsive | ✅ Available – Quick support | ✅ Available – Dedicated help | ✅ Available – Fast, personalized support |
| Best For | Large enterprises with dedicated admins | Mid-size CS teams needing automation | Data-driven CS operations | Teams seeking flexibility and simplicity | SaaS and CS teams wanting all-in-one analytics, feedback, and onboarding |
Why Choose Userpilot Over Gainsight?
Gainsight is powerful but heavy, with steep learning curves and high costs that slow teams down. Userpilot gives you agility, clarity, and control with an intuitive no-code platform that combines onboarding, analytics, and feedback to help SaaS teams grow faster and retain more users.
- 🚀 No-code onboarding flows – Build personalized, interactive onboarding experiences in minutes.
- 📈 Actionable analytics – Go beyond tracking to understand behavior and drive in-app engagement.
- 💬 Built-in feedback tools – Collect NPS, CSAT, and contextual user feedback directly inside your product.
- 🎯 Advanced segmentation – Target users based on actions, properties, or lifecycle stage for personalized experiences.
- ⚙️ All-in-one platform – Combine onboarding, analytics, and feedback without needing multiple tools.
- 💡 Faster experimentation – Test and optimize user journeys quickly to improve activation and retention.
Customer Success Stories - Why Customers Switched to Userpilot
SaaS teams that struggled with Gainsight’s complexity and setup time found faster adoption and clearer insights with Userpilot. By combining in-app engagement, analytics, and feedback in one no-code platform, they accelerated growth and improved retention without relying on developers.
Bouwe Metz
Customer Journey Expert
1000+ Training Hours Saved with Userpilot
“Userpilot helps us reduce a lot of 1:1 onboarding calls. We never had such a high rate of trained people getting live on the first day.”
Leyre Iniguez
Customer Experience Lead
100% Built Without Developer Involvement
"Our digital adoption tool was complicated to set up and maintain. Userpilot is easier to configure and to work with. I’m getting much more value.”
FAQ
Gainsight’s pricing is quote-based and varies depending on your company size, number of seats, and implementation scope. However, users often report that it’s expensive, especially when factoring in setup and maintenance costs. It’s positioned for large enterprises, which can make it less accessible for lean or fast-moving SaaS teams.
Gainsight usually requires long-term, annual contracts and extensive onboarding before you can get value from the platform. This can slow time to ROI and limit flexibility for teams that want to scale or pivot quickly. In contrast, Userpilot’s setup is fast and intuitive, helping teams start driving impact in weeks, not months.
No, Gainsight does not offer a free trial. Prospective users must request a demo or go through a sales process. Userpilot, on the other hand, offers transparent pricing and a hands-on demo so you can see real use cases before committing. This allows teams to evaluate fit faster and more confidently.
Userpilot offers clear, scalable pricing that includes all core features from the start. Unlike Gainsight, you don’t pay extra for essential tools like in-app surveys, product analytics, or engagement flows. With Userpilot, you get everything you need to drive activation, adoption, and retention without unexpected costs.
Yes, migrating from Gainsight to Userpilot is simple and supported by the Userpilot onboarding team. You can import key customer data, recreate workflows, and launch new in-app experiences quickly using the no-code builder. Most teams find that they can replace multiple Gainsight workflows with one streamlined, all-in-one Userpilot setup.
Userpilot integrates with popular tools including Segment, Amplitude, Mixpanel, Intercom, HubSpot, Salesforce, Slack, and more. We also offer a robust API for custom integrations.
No. Userpilot offers flexible monthly and annual plans. While annual plans come with a discount, we don’t require multi-year commitments or lock you into contracts with auto-renewal price increases.
Most teams are up and running within a few days. Installation is simple (just add a JavaScript snippet), and our no-code builder means you can create onboarding flows and track events without engineering resources.
See Why Teams Switch to Userpilot.
If you want a platform that unifies customer success, engagement, and analytics without the complexity, Userpilot gives you everything in one place. With intuitive no-code tools, advanced insights, and built-in feedback, you can drive activation, boost retention, and scale growth faster than traditional enterprise platforms.