Chameleon vs LouAssist vs Userpilot – Which is Best For Your SaaS?

Seems like you’re pitting Chameleon vs LouAssist vs Userpilot?

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases and the main pros & cons.

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback or NPS – you’ll find the answer if Chameleon, LouAssist or Userpilot is the best fit for you here!
Let’s dive straight in!

TL;DR

• Chameleon is a powerful and effective tool that works in a similar way to Userpilot and offers similar features: styling, analytics, templates, goals, A/B testing, and checklists. However, it doesn’t offer a resource center or dedicated NPS, and it’s a lot worse value for money with limited features in the basic plan, which is over $150 more expensive for the same number of MAUs.
• LouAssist is a user-friendly product adoption and onboarding platform. It allows product teams to create captivating in-product experiences such as product tours, onboarding checklists, and feature announcements without coding.
• Userpilot is a powerful product adoption and user onboarding platform. It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. Userpilot’s code-free solution enables easy implementation, allowing businesses to engage and guide their users effectively. Book a demo to learn more!

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What is Chameleon?

Chameleon is a digital adoption platform with a difference: while the other tools discussed are mostly no-code, Chameleon will require some developer involvement.

Nevertheless, it’s a powerful and effective tool that works in a similar way to Userpilot and offers similar features: styling, analytics, templates, goals, A/B testing, and checklists.
However, it doesn’t offer a resource center, or dedicated NPS, and it’s a lot worse value for money with limited features in the basic plan, which is over $150 more expensive for the same number of MAUs.

What is Chameleon best for?

Typically, SaaS Product Managers consider Chameleon> for the following reasons: they want to improve their user onboarding, they need product adoption, and would also be able to measure their user feedback. How does Chameleon> perform when it comes to these top-three use cases? Let’s examine it all, and then compare to the other tools we’re discussing in this post.

Chameleon for user onboarding

You can build widgets (launchers) and classic guides and tours with Chameleon as the main drivers of user onboarding.

Here’s how Chameleon’s main functionality helps with user onboarding:

• Chameleon’s product tours help you build flows for guidance. You can use several UI patterns for this: modals, banners, tooltips, and hotspots.
• You can customize the styling (font, color, opacity, etc) of your product tours and even add in some CSS styling if you want advanced branding.
• Launchers are where Chameleon is different compared to its competitors. These are in-app widgets that can open checklists, small help widgets, or notification centers. The downside is that you can’t have one launcher with multiple types of content.
• You can target content to different user segments based on multiple data sources including event triggering.
• Ability to use micro surveys with great customization and question-and-answer types.
• On Growth Plan and higher, you also get access to more functionality like A/B testing, multiple environments, localization (Enterprise plan only), and advanced integrations like Hubspot

All in all, Chameleon has good functionality for user onboarding but will be very limited on the Startup plan as you only get one Launcher and five micro surveys.

To build contextual and efficient user onboarding you will need more than that. Considering what you get for the money, Userpilot offers much better value.

Chameleon for product adoption

Chameleon is a no-code solution for SaaS product adoption. It offers four key products:

• Step-by-step tours: to guide users through the product

• Self-serve launchers: for easy access to resources

• Tips for unblocking users and giving best practices

• In-product microsurveys: for gathering contextual feedback

By allowing you to personalize customer experiences, you’re able to create user flows that will lead to successful adoption of your products.

Additionally, Chameleon offers highly customizable styling, allowing you to create experiences that look native rather than like external products.

Chameleon for user feedback

Here’s how you can collect user feedback with Chameleon:

• Build different types of micro surveys (limited to 5 on the Startup plan) such as NPS, CSAT, CES, Opt-in, and custom feedback types.
• Personalize the surveys as you wish (you will need help from a developer or may require CSS skills).
• You can select the survey’s frequency and whether you want it to repeat.
• You get access to basic completion reports. Most of the additional data will need to be analyzed in your analytics tools that Chameleon integrates with and sends data to.
• You will see your NPS score in the reports but for the rest of the micro surveys, you will need analytics tools.

It’s great that Chameleon lets you build beautiful micro surveys but it might not be the best tool if you want to analyze the data and most importantly act on it. For example, with Userpilot you can create custom user segments based on survey responses or NPS scores and trigger specific in-app flows for them.

There is a better tool for your SaaS than Chameleon!

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What is LouAssist?

Lou, called Lou assist is a product adoption and user onboarding platform which allows product teams to create product tours, onboarding checklists, new feature announcements to activate, engage and retain users. It’s a code-free solution and you can build beautiful in-product experiences in just a few minutes.

What is LouAssist best for?

Similar to Chameleon, LouAssist is typically considered for user onboarding, product adoption, and user feedback. Let’s examine LouAssist for these use cases before we compare it to Userpilot.

LouAssist for user onboarding

Here’s how Lou Assist helps with user onboarding:

• You can create product tours and onboarding checklists to provide self-serve product experiences and guide users across their journey
• It has custom themes to make the building product experiences fast.
• Create custom segments and decide who you want to target for your onboarding experiences. You will have pre-defined segments, called Turnkey segments so you can use them without prior setup.

All in all, Lou Assist has good functionality for user onboarding but is lacking to offer self-serve support as there is no help center feature.

LouAssist for product adoption

Lou Assist is a product adoption tool that helps you create step-by-step guides, assist customers and drive adoption. Here is what you can do with LouAssist product adoption feature:

• Create interactive walkthroughs to guide customers from the very first moment they log in to the account.
• Use modals, tooltips, hotspots, and banners to create fully customize product tours from scratch or select from pre-built templates.
• Build in-app announcements to promote new features or simply highlight specific features and show value.
• Segment customers and send in-app announcements to only a selected group of users, such as nudging users who haven’t adopted a feature yet.
• Visualize and analyze the impact of your product tours, and in-app announcements and see how it’s impacting user behavior.

LouAssist for user feedback

Here’s how you can collect user feedback with Lou Assist:

• Run NPS and other short forms of in-app surveys to gather feedback at key moments.
• Choose one from the pre-built templates or start from scratch right in Lou’s no-code builder.
• Create custom segments or use Turnkey segments to target your surveys to specific groups.
• Analyze your Net Promoter Score in one dashboard, and organize responses into detractors, passives, and promoters.

Try a better tool for your SaaS than LouAssist!

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What is Userpilot?

Userpilot is a comprehensive digital adoption platform (DAP). It enables product teams to track product usage and user behavior to guide product development and optimize the user experience.

In addition, it allows them to gather user feedback and design personalized onboarding experiences to drive product adoption. All of this is possible without coding.

What is Userpilot best for?

Userpilot is used for similar use cases as LouAssist and Chameleon. Let’s see how Userpilot compares to the tools we discussed before it comes to user onboarding, product adoption, and user feedback.

Userpilot for user onboarding

Userpilot was built specifically for SaaS product teams that want to improve their user onboarding experience and boost user activation.

You can build a huge variety of user onboarding experiences and in-app guidance flows without needing to code.

Here’s what you’ll get when you start using Userpilot:

• Forget about coding in-app experiences: Userpilot is a no-code solution and only requires your dev to install a line of javascript inside your app and for you to download a Chrome extension that opens up the visual builder.
• Build in-app flows using the largest range of UI patterns (modals, slideouts, tooltips, hotspots, banners) and in-app onboarding experiences (checklists, micro surveys, NPS surveys, in-app resource center).
• Get access to a built-in NPS tool for collecting and analyzing user sentiment so you can improve your onboarding process based on real data.
• Create and track combinations of in-app events like clicks, hovers, and form fills, and then analyze all these interactions under your own custom events, which can be built without code or API calls.
• Use advanced product analytics and in-app flows analytics to identify where users need help and create granular user segments to trigger in-app experiences contextually (segment based on user identification data, in-app engagement, custom events, clicks, hovers, form fills, user feedback responses, NPS scores and more).
• Enhance the onboarding experience with in-app help by launching a Resource Center directly inside your app. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Self-service has never been easier.

The best user onboarding is contextual and it happens right where the users need it, inside your app. There isn’t a better user onboarding tool out there that offers more value for the money than Userpilot.

Schedule a demo with our team and get ready to build the best onboarding experiences your users have seen.

Userpilot for product adoption

Product adoption describes the process of getting users to the point where they are experiencing value from your product.

Userpilot is a powerful product adoption platform that enables you to quickly build personalized and contextual in-app experiences targeted to different user experiences – all without writing a line of code.

It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage.

Here are some of Userpilot’s product adoption features that you may find helpful:

• A broad range of UI patterns to build fully customizable, contextual, and interactive in-app flows: modals, slideouts, tooltips, hotspots, driven actions, banners, and more. And – most importantly – you are not limited by plan when it comes to how many UI patterns or designs you can build.
• Advanced in-app checklists with built-in gamification elements like progress bars or ”automatically marked complete” tasks: checklists also come with analytics so you can track who is interacting with them and how.
• Fully interactive walkthroughs walk users through engaging and adopting specific features of your app.
• The self-service in-app resource center lets users search your knowledge base directly inside the app, access chat, and support but also launch guides and tutorials when they get stuck.
• User feedback tools allow you to collect insights to improve the product and the user experience, thus leading to a higher product adoption rate. You can also collect NPS data and tag responses to uncover patterns into what makes users stick, or build micro surveys for more granular data. Then you can use all the feedback collected to build user segments based on the answers and personalize the path to higher product adoption for each segment.

Want to see Userpilot in action? Get a demo and improve product adoption with contextual and personalized in-app flows that actually help users.

Userpilot for user feedback

There are two types of feedback you should be focusing on collecting to better understand the health of your product and users.

First, you have user sentiment which looks at user satisfaction and effort scores or loyalty (using NPS surveys). Then you may also want to collect feedback on the functionality of the product or specific features.

You can do all these with Userpilot. In short, you can:

• Collect and track (NPS) in-app with a built-in NPS widget that allows you to fully customize the survey look and feel, and set the trigger frequency and specific targeting.
• Analyze NPS scores, tag responses, and use the data to create specific user segments.
• Build and trigger in-app micro surveys like the classic PMF survey, or similar ones and mix multi-choice and open-ended types of questions to collect specific insights.
• Be in charge of who gets which survey type and when with advanced segmentation capabilities, and of course, you can use the answers to segment your audience.

The advantage of using Userpilot for collecting feedback over other survey tools is that you can better control who sees the surveys but also you can instantly use the data collected to segment your user base and trigger the right experience for them.

For instance, if your users give you a low NPS score because they think you’re missing a critical feature (that you actually have already), you can push an interactive walkthrough guiding them to find and explore this feature.

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So Which tool should you choose – Chameleon, LouAssist or Userpilot?

As you can see, both Chameleon, LouAssist and Userpilot cater to most of the use cases Product Managers typically look for for their SaaS companies. There are some differences between the tools when it comes to how those use cases are executed in each, of course. So if you’re still on the fence – there are two more factors that can make a difference for you – the tools’ pricing, and its reviews. Let’s have a look at both below!

Chameleon pricing

Chameleon split their pricing options primarily by the number of monthly active users, but you should keep in mind that the Startup plan also has limited features and might not be enough for interactive user onboarding and adoption for SaaS products:

• 0 – 2500 MAUs: Startup plan from $349/mo, Growth plan from $1249/mo
• 2000 – 3000MAUs: Startup plan from $419/mo, Growth from $1299/mo.
• 3000 – 5000 MAUs: Startup plan from $489/mo, Growth from $1449/mo.
• 5000 – 10,000 MAUs: Startup plan from $629/mo, Growth from $1749/mo

Disclaimer: with the Startup plan you only get 5 microsurveys and 1 launcher, no A/B testing, no Goals, and no localization.

LouAssist pricing

Compared to other companies in the market, Lou Assist is a cheaper solution and their pricing plans can be a good fit for companies who do not have big budgets. Though as we have discussed above, some of the features are quite limited. Here are the pricing plans that Lou Assist offers:

• Free: allows you to create two announcements, 1 product tour, 1 survey and basic checklists.
• Startup: includes unlimited product tours, announcements and one checklist and is priced at $87/month.
• Growth: offers unlimited product tours, checklists, announcements but the monthly active users shouldn’t exceed 10000. The plan costs $199/month.
• Enterprise: this is the most powerful plan and includes everything in the Growth plan but the monthly active users can be more than 10000. It costs $299.

Userpilot pricing

Userpilot offers great value for money compared to other similar tools on the market. Even its entry-level plan (Traction) provides all the necessary features without any usage limit.

The price-to-feature ratio is the best for Userpilot. Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. Userpilot sits in that sweet spot. – Saurav S.

The pricing differentiation happens mostly on the service level (e.g. custom domain hosting, dedicated Customer Success Manager, SLA) and is based on the number of Monthly Active Users (MAUs) your company has.

Here’s the detailed Userpilot pricing:

• Traction: For up to 2500 users, this plan is $249/ mo.
• Growth: For up to 10,000 users, this plan is customizable.
• Enterprise: For large-scale businesses, these plans have advanced features, usage limits, and custom SLAs.

What do users say about Chameleon vs LouAssist vs Userpilot?

Chameleon reviews

LouAssist reviews

Userpilot reviews

The final countdown: Pros & Cons of Chameleon, LouAssist and Userpilot

Chameleon pros

Chameleon is a robust tool for your onboarding and adoption needs. Here are the main pros to consider if you’re still deciding:

• Offers a good range of in-app messaging and UI patterns. You can create custom modals, slideouts, tooltips, hotspots, launchers (checklists or resource hub), and more.
• Good segmentation options, you can either build different user segments inside the product, or you can integrate your Chameleon account with other tools and import your data.
• Can be used on 3rd party tools, meaning you can use it for employee onboarding too.
• Offers a good range of two-way integrations: Mixpanel, Segment, Intercom, Customer.io, Segment, Hubspot etc.

Chameleon cons

While Chameleon is a great tool, the main downside is the cost and restrictions you get with it. Here are the main cons of the tool:

• There are some limitations to user onboarding flows. You can’t run multiple in-app experiences at the same time, as you can in Userpilot. Instead, Chameleon enables you to create user onboarding campaigns (different sequences of product tours shown over time).
• It’s built for single-page apps: Chameleon can’t build flows that run over multiple URLs.
• Doesn’t offer a self-service resource center where users can access multiple guides and tutorials or contact support. It does provide launchers that are similar but more restricted. A launcher can be a checklist or a list of resources, but can’t be both.
• It has a steeper learning curve and it’s not a completely no-code tool.
• The Startup (starter) plan is quite restrictive and expensive (starts at $349/mo for 2500 MAU and includes 1 Launcher only and 5 micro surveys). You will need to go for Growth ($1249/mo) if you want to drive product adoption.

LouAssist pros

Lou Assist is quite a good tool and mostly meets your user onboarding needs. Here are the main advantages to consider if you’re still deciding whether to try it or not:

• Easy to use platform. No need to have coding skills or rely on developers’ support.
• Create in-app product experiences that are aligned with your brand as you have full control of color, font, size, corner radius, etc. Images, videos and gifs are also included.
• Pre-built segments that are ready to go, such as new users, returning users, all users, and power users.
• You can collect and visualize the most important engagement metrics, analyze user behavior, and take action to improve customer experience.

LouAssist cons

Lou Assist is a good product adoption tool but lacks in some areas. If you’re thinking of giving it a try you need to be aware of its drawbacks too. Here is a short list of Lou Assist’s cons:

• Absence of in-app help center which means you can’t offer self-service support to your customers.
• Though it has integrations with some analytics and engagement tools, the number of integrations is not high and you might need a different tool to have all your data in one place
• Lack of NPS response tagging which makes it difficult to analyze user sentiment

Userpilot pros

Userpilot has a number of advantages, especially for mid-market SaaS companies looking for a robust but at the same time very easy-to-use, no-code tool for user onboarding, product adoption, and simplified product analytics. Let’s have a look at the pros of using Userpilot:

• No-code builder – Userpilot comes with an easy-to-use Chrome Extension builder.
• Multiple UI patterns – choose from a range of options to build customized flows: modals, slideouts, banners, tooltips, hotspots, and checklists are all at your disposal
• UI patterns are not limited by plan – you get access to all of them on every single plan, meaning you get value even with the Traction plan (this is the entry-level one).
• Engaging walkthroughs and onboarding flows- build interactive walkthroughs targeted to distinct user segments.
• In-app help – build a resource center offering self-service support to your users, customize it with your branding, and select from a range of help options to boost user satisfaction (i.e. videos, in-app flows, chat, and more).
• Experimentation – built-in A/B testing for flows lets you explore and quickly iterate based on direct user behavior.
• Powerful feedback options- integrated NPS surveys with analytics and response tagging unlock insight into how your users feel.
• Advanced analytics and segmentation- analyze product usage and in-app flow engagement and build user segments using the data.
• Event tracking and feature tags- tag UI engagement (clicks, form fills, hovers) and group them into one custom event to track what really matters.
• More value with integrations- unlock value faster with built-in integrations with popular tools like Segment, Amplitude, Mixpanel, Kissmetrics, Intercom, Heap, and more.

Userpilot cons

There are, however, some downsides to Userpilot as well:

• Browser/web app only – Userpilot won’t run on mobile devices/applications.
• Doesn’t support employee onboarding- The tool is better suited for customer onboarding than for employee onboarding as you can’t build in-app guides on third-party tools.
• Missing integrations – doesn’t have built-in integrations with some tools, but it has webhooks, and Hubspot and Zapier are coming soon.
• Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to enterprise-level tool. So $249 a month might be too expensive for really small startups.

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Conclusion

In this post, we’ve discussed how Chameleon, Usetiful and Userpilot compare when it comes to user onboarding, product adoption, and user feedback.

We’ve discussed their features for each use case, pricing, and reviews, as well as the pros and cons.

Hopefully, you’ve found these detailed descriptions helpful. Obviously, we’re a little biased, but we think that Userpilot offers the best value for money, and is unrivaled especially when it comes to user onboarding. Get a Userpilot demo and test it out.