A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. Having one will enable your team to collaborate more effectively. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth.
Successful implementation of your customer engagement strategy requires multiple tools. You need a tool for in-app engagement (both web and mobile), email marketing, social media management, user behavior analytics, and feedback collection, to name a few. To make your life a bit easier, we’ve compiled a round-up of 15 excellent customer engagement solutions that you might consider.
Customer Success is the sexy new topic in the SaaS & Software industry. We’re here to give you a detailed understanding of customer success best practices.
These five inspiring customer education ideas will help you improve customer retention and reduce churn for your SaaS product…
A customer success model is a customer-centric framework focusing on building strong, long-term relationships with customers to help them achieve their desired goals while using your product. By doing so, customer success teams increase customer satisfaction and retention, drive account expansion, and promote customer advocacy.
Must have features of new customer onboarding tools Before selecting your ideal new customer onboarding solution, it’s essential to ensure it encompasses a range of must-have features that will set the stage for successful user adoption. Here’s what you should be looking for Ability to create no-code microsurveys for gathering customer information that can be […]
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