Best Pendo Alternatives for SaaS

Looking for a good user onboarding tool for your SaaS and wondering if Pendo is the best option?

Yes, while there are many Pendo alternatives on review sites, this doesn’t exactly make your choice any easier. Because to make the right choice, you need to know if it’s good for your priorities: your specific different JTBDs (jobs to be done), your budget, the size of your company etc. The generic reviews aren’t accounting for that, worry not – we’re coming to help!

In this post, we’ll which Pendo competitor is best depending on the different criteria that different SaaS companies may have.

Let’s dive in!

TL;DR

• Pendo is a comprehensive digital adoption platform with advanced analytics, in-app feedback, and product adoption features that cater primarily to enterprise users.
• Pendo offers guides for building in-app guidance that improves user onboarding across the web and mobile apps. However, other product adoption tools give you more value for your money.
• Pendo analytics requires very little setup and is considered one of the best in the industry. However, it comes with a big price: $50,000, and is not quite actionable with a 1-hour delay.
• Pendo offers polls through their guides which collect user feedback and gauge sentiment at different points in the user journey. But you can’t use the insights to personalize the user experience.

Pros of Pendo:

• Pendo has some good and easy-to-use analytics tools like Paths, Retention, and Funnels.
• Pendo has a shareable product-planning tool to organize customer feedback and prioritize high-value features.
• Pendo works both on web apps and mobile apps.

Cons of Pendo:

• Pendo doesn’t allow you to trigger experiences based on in-app events, making analytics not actionable.
• With Pendo, you get limited onboarding elements, which means you can’t always create the best experience for your users.
• The company also doesn’t list pricing on its site for the higher tiers.

If you are looking for a Pendo alternative, these are the tools you need to consider:

1. Userpilot
2. Appcues
3. Walkme
4. Whatfix

What is Pendo?

Pendo is a robust digital adoption platform with detailed analytics, in-app feedback, and product adoption features.

It was designed mainly for enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price.

Pendo for user onboarding

When it comes to user onboarding, Pendo offers guides for building in-app guidance that improves user onboarding,  both for mobile and web apps. But how much do Pendo’s guides cost, and are there any better Pendo alternatives for user onboarding on the market?

Here’s what to expect from Pendo guides:

• You can build onboarding guides from templates. There’s also a WYSIWYG (what-you-see-is-what-you-get) editor for creating new designs from scratch (visual design studio).
• You can use Pendo’s free version to create user onboarding guides, but you’ll only get access to limited features and basic analytics.
• Types of guides you can create with Pendo are: Walkthroughs, Tooltips, Lightbox, Banner, and Polls. Unfortunately, they don’t allow much customization without coding, and are rather basic. Even Pendo’s own onboarding guide is a series of boring purple tooltips – the classic mistake of building a long “product tour”.
• You can also build checklists with Pendo but not as standalone UI elements as users can only access them from the resource center (if they know they exit). This makes it hard and not intuitive for users to access guidance, and overall defeats the purpose of using checklists.
• Pendo product guidance for mobile works across Android and iOS mobile apps, so if you’re looking to support your mobile customers through their onboarding, Pendo might be for you (be aware that Pendo for mobile guides is not included on the free plan).

Guides or product tours are essential tools for user onboarding, and it will be difficult for new users to find their way around your app without them. The absence of these UX designs will lead to friction, naturally resulting in increased churn.

But do you need Pendo for this?

The answer is you don’t have to use Pendo in particular. There are other product adoption tools that give you more value for your money, so it’s always good to check them out before settling for the (rather pricey) offer Pendo has.

Pendo for user analytics

Many SaaS businesses believe Pendo analytics is the best easy-to-use analytics solution in the industry. There’s certainly a lot of buzz about their analytics in the onboarding world at the moment.

Why?

Pendo’s analytics comes “out of the box” – so there’s very little setup required. They are supposed to be easier to set up than proper analytics tools like Mixpanel, Heap, or Amplitude.

The question is: do the analytics features offered by Pendo live up to the hype? And are they really worth the $50,000 price tag most companies will be expected to pay for their yearly Pendo analytics subscription?

Here’s what you need to know about Pendo analytics before committing north of $20,000 for it:

• Pendo’s analytics center around three main features: Paths, Funnels, and Cohorts.
• Paths show you all the actions taken by users before or after a specific event. You can only compare 2 paths at a time in Pendo.
• Funnels show you how many users completed each stage of a specific funnel that you predetermined. Userpilot’s Goals feature is comparable, but shows a higher number of goals at once and requires fewer clicks to do so.
• Cohorts show you retention rate in a specific cohort over time, at monthly intervals.
• Retention shows you the percentage of customers who stick around relative to the first time they used your product. The graph is visually impressive but lacks a qualitative explanation about why users are retained.
• Reports let you track page views, clicks, events, and guide views related to any feature. This feels like vanity data in comparison with Pendo’s other analytics features.

• Using core events and account data, Pendo calculates percentile scores for feature adoption, user stickiness, and user growth, and combines them into a single score (of 100). Although Pendo offers similar engagement data, other product analytics tools do not offer PES scores.

What’s the downside? Pendo’s analytics are not actionable – you can’t trigger in-app experiences using in-app events.

There is also a 1-hour delay in the Pendo user analytics display on their dashboard. This makes Pendo’s user analytics feature less actionable than those of tools that offer real-time user analytics (e.g. Userpilot).

Pendo for user feedback

Pendo offers polls (also called micro surveys at Userpilot) through their guides which collect user feedback and analyze sentiment at different points in the user journey.

Polls come with basic functionality and are available on the free plan. However, if you want to collect user sentiment with NPS surveys, you’ll need a paid plan that doesn’t come cheap at all.

Here’s how you can collect sentiment and user feedback with Pendo:

• Add short polls on your guides and UI patterns built with Pendo.

• Build guides using text polls, yes/no polls, numbered scales, or multi-choice polls as building blocks.

• Besides themes and emojis, there’s not much customization available, but it’s enough to collect data.

• If you are willing to pay for the Growth plan, you get access to Pendo’s NPS feature too.

The downside of using Pendo for collecting user feedback is that you can’t use the insights to personalize the user experience. For example, you can’t create user segments based on NPS scores or specific answers you collect with your polls.

• It’s reasonable to expect more from Pendo considering its price.

  It is recommended that you use a better tool for collecting user feedback and acting upon it. In our opinion, Userpilot offers more value for your money. Using e.g. its Typeform integration, you can create micro surveys, embed long surveys, collect and analyze NPS responses, and segment users based on scores and responses.

Get a Userpilot demo here.

Pendo pricing

The crux of the issue?

Pendo’s pricing is only available to you if you ask for a quote.

Pricing for the higher tiers isn’t listed on the company’s website. A single product, however, begins at around $25,000-$30,000 per year, and the mid-tier package starts at $50,000 per year.

Pendo’s pricing is tricky because different modules require different payments:

• Pendo Free: Up to 500 MAU, single-app, and basic functionality and analytics.
• Pendo Starter $7000/year: 2,000 MAU limit, multi-app, and access to premium features like NPS but it doesn’t include advanced analytics or integrations.
• Pendo Growth: Custom MAU, single-app, NPS and PES, resource center, and access to support compared to lower plans.
• Pendo Portfolio: Custom MAU, multi-app, cross-journey reports, experimentation, and 1 free integration included.
• Pendo Premium: Custom MAU, multi-app, everything in other plans plus custom roles and permissions and advanced security
• Pendo Feedback: Collecting feature requests is a separate module with custom pricing.
• Pendo Adopt: Employee onboarding is a separate module with custom pricing.

Pendo reviews

Let’s have a look at Pendo’s reviews for a second: When it comes to creating in-app guidance using Pendo’s guides feature, users appreciate Pendo’s analytics, but find it challenging to get the most out of it.

As soon as it has been integrated, Pendo is easy to use and manage without the need for developers. I also like that usage is captured retrospectively and the dashboard views or ability to segment users/accounts based on different criteria is really powerful. The guides are great and multi-functional making it really simple for Product Managers to help users navigate with walkthroughs, or post announcements or poll users; they allow Product Managers to get creative with how they engage and interact with users directly in the product. – Parita P.

The best feature about Pendo has been the constant collection of User clicks without the need to set up trackers via code. This enables us to tag the usage directly from the tool and start monitoring historic data without having to involve development teams.- Joseph E.

Most users complain about the lack of granularity in analyzing data and the price.

Not much to dislike here, the general product is fantastic but there are some niggles. I think the track event feature, manual sending of tracking events, is the tool’s weakest link. It is not as developed as the rest of the suit and exploiting that data can be very cumbersome.- Joseph E.

And there’s more:

While reports are thorough, a little more granularity would be welcomed. I don’t like that Feedback is a separate cost, as it is a very powerful tool to find out what users want to see in future releases.- Rob S.

And there’s more:

Need to be able to drill more into the Dashboard widgets. For example, using the Stickiness Metrics widget of WAU vs MAU is valuable but I should be able to click into these widgets to figure out which specific Clients these are referring to by different segments. This would be helpful information to hand over to other teams like Customer Success. It would also be helpful to be able to see which Clients are not using certain features when using the Behavior section to create reports. For example, if a CSM has 30 accounts and we can see that 14 are using a specific feature, having a quick list of the 16 not using the fea -Computer Software Admin.

Pros of Pendo

Despite the price and its steep learning curve, Pendo does have a few pros compared to its competitors.

• Pendo is known for its good and easy-to-use analytics tools like Paths, Retention, and Funnels. (As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality).
• Pendo has a shareable product-planning tool to organize customer feedback and prioritize high-value features. It helps keep teams aligned with the shared feature-planning guide.
• It works on web apps and mobile apps so if you need both, this might be a good choice for you.

Cons of Pendo

Surprisingly for a product engagement tool that claims to be “all in one” you can’t act directly on the user analytics from Pendo in Pendo.

That’s because Pendo doesn’t allow you to target users segmented by in-app events with the in-app guides you’ve built with it.

Here’s a short list of Pendo’s cons:

• It doesn’t allow you to trigger experiences based on in-app events either. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.
• Pendo offers limited onboarding elements, which means you can’t always create the best experience for your users. If you want checklists these can only be accessed from the Resource Center which defeats the purpose of having them in the first place.
• Pendo’s pricing is only available to you if you ask for a quote. The company doesn’t list pricing on its site for the higher tiers. However, some reviews say they have prices starting at $20,000-$25,000 per year for a single product, and around $50,000 per year for the mid-tier package. This might be Pendo’s biggest downside.

If you’re looking for a tool that shows you user analytics in real-time and allows you to trigger in-app experiences based on in-app events and user behavior in real-time – Userpilot offers these features (and at a lower price tag too).

3 reasons why you might need a Pendo alternative

Pendo stands out when it comes to analytics, but that’s kind of its main superpower. Here are the top three reasons why you should be looking for an alternative.

1. You can also find more affordable tools with better functionality if you only need analytics.

2. Pendo’s basic guides functionality makes it unsuitable for building more than simple in-app guides and triggering them contextually.

3. Still not convinced? The price in itself should be the main reason why Pendo is not the best solution.

Pendo alternatives and competitors

These are the top alternatives and competitors you may want to consider:

1. Userpilot
2. Appcues
3. Walkme
4. Whatfix

Let’s have a look at them in more detail.

Pendo vs Userpilot

In a lot of ways, Userpilot is different (and often better!) than Pendo. Let’s look into Userpilot in-depth, how it’s better than Pendo and how it may fall short too.

Userpilot for user onboarding

Userpilot was built specifically for SaaS product teams that want to improve their user onboarding experience and boost user activation.

You can build a number of different user onboarding experiences and in-app guidance flows without needing to code.

Get the best value for money and drive growth at every stage of the user journey.

Here’s what you’ll get when you start using Userpilot:

• Forget about coding in-app experiences: Userpilot is a no-code solution and only requires your dev to install a line of javascript inside your app and for you to download a chrome extension that opens up the visual builder.
• Build in-app flows using the largest range of UI patterns (modals, slideouts, tooltips, hotspots, banners) and in-app onboarding experiences (checklists, microsurveys, NPS surveys, in-app resource center).
• Get access to a built-in NPS tool for collecting and analyzing user sentiment so you can improve your onboarding process based on real data.
• Create and track combinations of in-app events like clicks, hovers and form fills, and then analyze all these interactions under your own custom events, which can be built without code or API calls.
• Use advanced product analytics and in-app flows analytics to identify where users need help and create granular user segments to trigger in-app experiences contextually (segment based on user identification data, in-app engagement, custom events, clicks, hovers, form fills, user feedback responses, NPS scores and more).
• Enhance the onboarding experience with in-app help by launching a Resource Center directly inside your app. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Self-service has never been easier.

The best user onboarding is contextual and it happens right where the users need it, inside your app. There isn’t a better user onboarding tool out there that offers more value for the money than Userpilot.

Schedule a demo with our team and get ready to build the best onboarding experiences your users have seen.

Userpilot for user analytics

You can’t drive success, no matter what your goals are, without proper user analytics.

How would you know what needs to be improved?

When it comes to proper user onboarding that drives long-term product adoption, Userpilot has the right analytics to help you succeed.

Let us explain.

We’re not talking about product usage only. Analytics is about collecting customer feedback, and tracking in-app behavior but also tracking how users engage with your in-app experiences. Right?

For a proper picture of how healthy your product is, you need all of these. Then you need to act on those insights.

This is where proper user segmentation capabilities come into play. Userpilot has you covered.

In recent years, Userpilot has made considerable improvements in terms of its analytics functionality, and now offers the most robust functionality of all the product adoption platforms (including Pendo, which has always ranked first).

In short, Userpilot analytics allows you to:

• Track all of your user interactions with your app – without coding- with the powerful feature tagging functionality, you can simply tag your users’ actions (clicks, hovers, form fills) with a no-code, point-and-tag editor on top of your product.
• See all your user clicks, activity trends, etc. in an easy-to-use dashboard – Userpilot also allows you to drill down into feature usage, down to the individual user level, as well as company level.
• Analyze your user paths from up to 4 pages at a time, at a glance.
• Create ‘user funnels’ made up of feature tags and tracked events, and see where your users are dropping out of the funnel – and act on these drop-off points instantly with in-app experiences.
• Track feature usage by user segments with heatmaps, directly on the different pages of your product.
• Create and track combinations of in-app events like clicks, hovers and form fills, and then analyze all these interactions under your own custom events, which you can build without code or API calls.
• Create custom events that consist of feature tags as well – or combinations of tracked events you’ve passed through the Userpilot track script with features you have tagged with the Chrome Extension.
• The powerful trends overview allows you to filter your events and feature tags’ usage by segments, time period, and even company. This allows you to track and analyze event usage trends and even drill down to the individual users (or companies) who engaged with specific custom events and show them the right in-app experience.
• Apart from product usage data, Userpilot also has built-in analytics for in-app engagement with in-app flows and experiences.
• Analyze how users engage with your checklists or resource center modules, identify trends, and A/B test different approaches to improve engagement.
• Last but not least, Userpilot allows you to use all that data to build highly granular user segments and reach users with the right engagement flows at the right time.
• You can even create user segments based on survey responses or NPS scores.

Now, with so much power on your hands – what are you going to do with all this data?

Userpilot for user feedback

There are two types of feedback you should be focusing on collecting to better understand the health of your product and users.

First, you have user sentiment which looks at user satisfaction and effort scores or loyalty (using NPS surveys). Then you may also want to collect feedback on the functionality of the product or specific features.

You can do all these with Userpilot. In short, you can:

• Collect and track (NPS) in-app with a built-in NPS widget that allows you to fully customize the survey look and feel, and set the trigger frequency and specific targeting.
• Analyze NPS scores, tag responses, and use the data to create specific user segments.
• Build and trigger in-app micro surveys like the classic PMF survey, or similar ones and mix multi-choice and open-ended types of questions to collect specific insights.
• Be in charge of who gets which survey type and when with advanced segmentation capabilities, and of course, you can use the answers to segment your audience.

The advantage of using Userpilot for collecting feedback over other survey tools is that you can better control who sees the surveys but also you can instantly use the data collected to segment your user base and trigger the right experience for them.

For instance, if your users give you a low NPS score because they think you’re missing a critical feature (that you actually have already), you can push an interactive walkthrough guiding them to find and explore this feature.

Userpilot reviews

Userpilot is clearly not for everyone, but let’s check what users like about the tool:

Userpilot is an incredible, user-friendly software that allows us to create unforgettable experiences for our clients! From basic to complex experiences, we have been able to do them all with ease! I would highly recommend this software to anyone who wants to provide their clients or users with the best product tour experience. The possibilities of what you can create are endless! – Tayla G.

Userpilot is simple to set up, use, and does not require any dev – which means instant publishing. This is critical for us as a SaaS company that releases new features frequently; we need the ability to inform our customers of changes quickly, and doing this in our platform through Userpilot allows us to reach the right audience, at the right time, in the right place. There have been many awesome extra features we’ve discovered since coming on board, and it’s been great to see new features released frequently. The tool itself is intuitive and reliable. Having used similar products previously that were clunky and buggy this has really made us happy with our decision to move to Userpilot. – Melina K.

The price-to-feature ratio is the best for Userpilot. Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. Userpilot sits in that sweet spot. – Saurav S.

Userpilot pricing

Userpilot offers great value for money compared to other similar tools on the market. Even its entry-level plan (Traction) provides all the necessary features without any usage limit.

The price-to-feature ratio is the best for Userpilot. Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. Userpilot sits in that sweet spot. – Saurav S.

The pricing differentiation happens mostly on the service level (e.g. custom domain hosting, dedicated Customer Success Manager, SLA) and is based on the number of Monthly Active Users (MAUs) your company has.

Here’s the detailed Userpilot pricing:

• Traction: For up to 2500 users, this plan is $249/ mo.
• Growth: For up to 10,000 users, this plan is $499/ mo.
• Enterprise: For large-scale businesses, these plans begin from $1000/ mo.

Pendo vs Appcues

Pendo and Appcues differ in many ways. This article will discuss the features of, how it differs from Pendo, and where it may fail.

Appcues for user onboarding

Appcues used to provide onboarding templates, which made it easy to use the tool. However, it provided a predefined way of thinking about onboarding all while having a higher price tag than other onboarding software. As of the time of writing (end of 2022), Appcues has removed its onboarding templates – without really replacing them with another solution.

Appcues allows you to design flows that make onboarding processes seem really easy. These flows are what you use to create product tours and other in-app communication with users.

Here’s what you’ll get when you sign up for Appcues:

• Access to an easy-to-use UI that anyone on the team can handle for building in-app flows without coding.
• Building a product tour in Appcues is rather easy. You just need to open their chrome extension on top of your application and start building your in-app experiences with a WYSIWYG editor (similarly to what you can do in Userpilot). You simply select a UI pattern and customize it ‘live’, or point to the elements you want to e.g. append your tooltips to.
• Track UI engagement with Events explorer which allows you to tag elements without coding.
• Build custom user segments (sadly only up to 5 on the Essentials plan) based on user properties, flows, interactions, or events you set up in the events explorer.
• Previously it was even easier – you chose one of its templates, they would basically create the product tour for you, and you just needed to customize each step. This limited the options for customizing but it was useful for beginners. We don’t know if Appcues plans to bring their templates back.
• You can also create checklists with Appcues (NOT available on the Essentials plan) and prompt users to take action. These are ok but have limited functionality (can’t trigger JS functions, or add gamification elements) compared to alternatives, such as Userpilot.

Appcues for user analytics

Appcues user analytics is focused on the Event Explorer functionality and user segments that allow you to track user engagement and group users based on their main stage in the user journey.

Let’s look at each of these functionalities and how they can help. First, let’s explore their Event Explorer:

• Events Explorer makes it easy to view, validate, and visualize events in one place.
• Appcues defines events as user interaction with your features or flows inside your product’s UI and you can set these up with a few clicks.
• The Essential plan includes only 10 events. If you need more, you’ll have to upgrade to the Growth plan ($879/mo annually).
• This can be a little limited when you are trying to analyze product usage.

Now, let’s quickly see how Appcues segmentation can help. Appcues only gives you five user segments included in their Essentials plan, which isn’t a lot. It won’t be long before you need to upgrade the plan for more user segments.

The pre-defined user segments in Appcues (Evaluators, Beginners, Regulars, Champions) are very limiting if you want to access proper user analytics. But building segments has its own limitations. You can create segments based on:

• User properties (when a survey was completed or when they’ve seen in-app flows)
• Flows interaction (has been completed or not?)
• Checklists (in progress, skipped, completed, not seen)
• Event (based on the ones you set up using event explorer)
• One of the predefined segments (Evaluators, Beginners, Regulars, Champions)

Appcues for user feedback

Can you use Appcues to collect user feedback? Of course.

Collecting data is not hard, analyzing and acting on it is where it gets tricky. What’s the purpose of having data if you can’t act on it?

If you want to track your NPS score over time and collect user feedback with short micro surveys, you can do that with Appcues. But to analyze the feedback data in-depth, you’ll have to use other tools.

In a nutshell, Appcues allows you to:

• Build and trigger NPS surveys in-app without coding.
• Edit the NPS survey questions.
• Target the survey at a specific user segment (or choose one of the predefined segments) and adjust the survey display frequency.
• Collect user feedback with short surveys built on top of modals: add numerical scale, open-ended questions, or radio button questions.
• On the flip side: you can’t tag your NPS/survey responses in-app and use these tags to segment your audience by them.
• You can’t analyze the responses in-app. You can only download a CSV report to start analyzing your data – and we all know how time-consuming that is.

Based on the above, when it comes to user feedback, Appcues is not the ideal tool, as it lacks the ability to segment users based on survey responses.

Appcues reviews

What do Appcues users share about their experience? Overall users feel positive about Appcues.

Here’s an example summarizing some key points about its features and the value it offers. You can find more reviews on G2 or Capterra.

The best part of Appcues is the guided tour features which they call flaws. Especially on a team with limited resources, it allows you to improve your activation and engagement overnight by using this feature to guide your users around your product. What I love even more is the design and UX features are modern unlike other tour tools we’ve researched, and the software is easy-to-use with the need for a developer after the initial installation. – Raeann F.

Appcues pricing

All things considered, Appcues does not offer the best value for money compared to some Appcues alternatives – at $249 per month. If your product has 2,500 active users, the costs for different plans are:

• Essentials: $249/month (Up to 3 user licenses)
• Growth: $879/month (Up to 10 user licenses)
• Enterprise: Custom (Unlimited user licenses)

Pendo vs Walkme

There are many ways in which Walkme is different (and in a lot of ways better!) from Pendo. Let’s explore the features of Walkme, how it’s better than Pendo, and how it may fall short too.

Walkme – one of the most popular Pendo alternatives for user onboarding

WalkMe user onboarding solution consists of 3 main guiding elements: WalkThrus, SmartTips, and ShoutOuts. These allow you to provide interactive in-app guidance to your customers.

Let’s have a quick look at each of these functionalities and how they help with user onboarding:

• WalkMe’s WalkThrus are its primary engine for creating user onboarding experiences. They overlay the target software or web app and provide on-screen guidance to help users complete tasks. In most cases, this means step-by-step instructions and tips that lead users from a starting point to the completion of a given task.
• SmartTips are also a form of on-screen guidance, but they’re less about the process and more about resolving points of friction. ​​For example, with a SmartTip you can trigger a small note to pop up suggesting relevant links or giving more information about how to complete a form.
• ShoutOuts operate like SmartTips, but are geared toward in-product messaging. You can trigger them to pop up and give more information about relevant features, new updates, or product promotions.
• WalkMe also offers a couple of other more niche features for onboarding. For example Launchers (buttons that launch other WalkMe features or experiences), surveys, and an ActionBot (automated robo-chat to help users resolve issues and answer questions).

Walkme for user analytics

WalkMe offers powerful analytics letting you get a good insight into your users so that you can create personalized flows for them. It has built-in features, such as funnels, session playback, etc to dive deep into your user’s behavior.

Now let’s have a quick look at what WalkMe’s analytics functionality offer:

• Capturing interactions such as clicks, page views, input changes, key presses, form submissions, element selections, etc.
• Real-time insights on customer behavior on web apps.
• Employee engagement data across your tools stack.
• Session playbacks that help you uncover friction points across the user or employee journey.
• AI analytics capabilities that allow you to understand, predict and act on user data.
• Integrate with internal tools, such as Salesforce to get more insights and analyze user behavior.

Walkme for user feedback

Walkme allows collecting feedback from users so you can make data-driven decisions and improve your product experiences.

Here is what Walkme’s user feedback functionality can offer you:

• Create different types of surveys such as NPS, CSAT, CES and customize them with different question types such as free text, single selection, multiple selections, and rating to gather feedback from users.
• Implement surveys at any stage of the customer journey to pinpoint areas of improvement and collect ongoing data.
• Analyze the survey results and data in the “Insights” section.
• Customize the design of the surveys with CSS and make sure they are aligned with your brand colors and style.
• Set frequency rates and decide how often and when the surveys should appear to end users.

Walkme reviews

Users are mostly happy with WalkMe’s features: on-screen guidance, interactive walkthroughs, customizable UI patterns, and journey segmentation are highly used and appreciated by customers.

Here are some reviews from real users.

“The most valuable thing WalkMe provides is time. WalkMe provides the user with on-screen guidance to get them to where they need to be without weighing down support teams on training for every function. The automated steps can remove multiple clicks and quickly send the user to what they need to see. The ability to view user activity and search terms allows mapping new build requirements properly.”

“WalkMe is very user-friendly and easy to learn! There are so many different features of WalkMe to provide a customizable and creative experience for all of our users. I love creating smart walkthroughs and building flows charts, which is the most fun part of my day-to-day tasks!”

Walkme pricing

WalkMe works on a custom pricing plan that requires you to request a quote from their sales team (could be spending from $9000 to $50000 a year).

Their main two plans are:

• WalkMe for employee onboarding experience: engagement tools and analytics
• WalkMe for customer experience: engagement tools and analytics
• Add-ons: Session Streams, TeachMe, AI analytics through UI intelligence

Pendo vs Whatfix

There are many ways in which Whatfix is different (and in a lot of ways better!) from Pendo. Let’s explore the features of Whatfix, how it’s better than Pendo, and how it may fall short too.

Whatfix for user onboarding

Whatfix’s digital adoption platform makes your user onboarding easier. The tool helps you create personalized walkthroughs by adopting the learning-by-doing technique.

Here are the benefits you can gain if you choose Whatfix:

• Create interactive product walkthroughs and flows code-free with native integration options.
• Incorporate different onboarding elements into your flows, including modals, checklists, tooltips, and beacons.
• With its user-level segmentation, you can set up basic contextual onboarding to differentiate user experience.

However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. If this is the case, you should be looking for alternative tools to power up your user onboarding.

Whatfix for user analytics

Whatfix empowers enterprise product teams to track in-app user interactions with powerful product analytics.

Whatfix analytics consists of 3 categories: behavior analytics, guidance analytics, and feedback analytics. Now let’s see what Whatfix analytics is capable of:

• Capture actionable data and insights on user behavior within your app.
• Additionally, track in-app help content and user flows, like product tours, feature launches, and process walkthroughs.
• Enable tracking features such as User Actions with the click of a button so you don’t have to rely on your development support.
• Identify drop-off points and see where customers need extra help.

Whatfix for user feedback

If you want to collect user feedback on specific interactions, Whatfix is a good tool to build micro surveys for that

Here’s how you can collect user feedback with Whatfix:

• Your product support can be continuously improved by collecting feedback from users on onboarding tours and training flows.

• Using Whatfix’s in-app feedback surveys, you can gather real-time feedback from users.

• You can also add a follow-up question to encourage open-minded feedback.

• You can ensure customers do not forget to provide feedback by sending them push reminders.

However, if you want to build traditional NPS surveys with response tagging capabilities, then segment customers based on their feedback, Whatfix might not be the best fit for you. This is something that Userpilot offers.

Whatfix reviews

Overall, Whatfix is a good tool and customers are happy with the product. Here is what their customers say about the product.

Our Whatfix Customer Success Manager Kritika has been amazingly responsive to our questions and creative in finding solutions.

Their team really helped us during a project we were doing, and I think they would be great for any company looking for help. This is a must to onboard customers and drive retention.

Whatfix pricing

Whatfix doesn’t have any pricing plans on its website. Instead, you’ll need to speak with one of their team members to get a custom quote tailored to your needs and organization.

Otherwise, you can request a free trial to see if Whatfix works for you.

Conclusion – which of the Pendo alternatives is the best?

As you can see, there are many different competitors and alternatives to Pendo. We’ve discussed a few above – but which one is the best?

The answer is “it depends” – but we strongly believe that if you’re a mid-market SaaS company looking for a great user onboarding and product analytics tool, Userpilot is the best option for you.

Hopefully, you found this post helpful. Let us know if you know any other good Pendo alternatives – and if you need any help with how Userpilot is different, we are always happy to talk!