BCBS relies on Userpilot to maximize the ROI on their critical digital assets
Transform your digital portals from a major cost center into a powerful engine for profitable growth - with zero coding.
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- Reduce Call Center Volume and Support Costs
- Promote Cost-Saving Behaviors
- Personalize the Member Journey
- Improve Digital Convenience and Usability
- Overcome Language and Literacy Barriers
- Deliver Targeted, Culturally Relevant Information
- In-app guidance
- Onboarding Checklists
- Targeted Reminders
- Preventative Care Reminders
- User/Member Contextualization
- User/Member Segmentation
- Interactive Walkthroughs
- Feedback and Analytics
- In-App Announcements
- Personalized In-App Messages
- Mobile Push Notifications
Trusted by 1,000 + companies, including Independent licensees of the Blue Cross Blue Shield Association
In-app Guidance & Onboarding Checklists
Reduce support calls by proactively guiding users. Simple on-screen tooltips instantly clarify confusing terms like "deductible," while onboarding checklists walk new members and HR administrators through critical setup tasks, preventing the confusion that leads to costly phone calls.
Targeted Announcements & Preventative Care Reminders
Reduce long-term healthcare costs by proactively guiding member behavior. Targeted in-app messages can steer members toward lower-cost care options, like virtual visits, while personalized reminders encourage preventative screenings and check-ups to avoid more serious health issues later.
Member Segmentation & Contextual Guidance
Create a personalized concierge experience that boosts member satisfaction. Deliver tailored messages to specific user segments—like new parents or members with diabetes—and provide contextual guidance that appears at the moment it's needed, making the digital journey feel helpful and intuitive, not random.
Member Guidance & Analytics
Improve the portal experience by guiding users through complex tasks and revealing where to make improvements. Interactive walkthroughs ensure members can successfully complete difficult processes like claims appeals, while in- app feedback and analytics show exactly where users get stuck, providing the data needed to continuously fix friction points.
Multilingual Support & Simplified Communication
Break down communication barriers to make healthcare information accessible to everyone. Deliver guides in multiple languages for diverse populations and use simple tooltips to explain complex medical and insurance jargon, improving comprehension for all literacy levels.
Community Targeting & Guidance to Social Support
Address broader health barriers by connecting members to relevant community and social resources. Deliver culturally tailored health campaigns to specific demographics and guide users to find essential non-medical support, such as food and transportation assistance, directly within the portal.
Userpilot is Healthcare’s Affordable Choice for Digital Adoption and Member Engagement.
@Userpilot Feature adoption has risen, with a reduction in support tickets to understand process changes. Understanding practices through tracking, implementing new features based on improving or simplifying product functions, with flows designed to guide customers through the change has simplified our process and reduced the burden on support.
@Userpilot Thanks to Userpilot, we increased user engagement by 25% and reduced new customer onboarding time by 30%. The percentage of successful onboarding sessions grew from 65% to 85% within the first three months of use.
@Userpilot helped us reduce delinquent churn. We synchronize our CRM fields so when the account is overdue, we progressively go from a nice little dialogue to taking over their screen, depending on how delinquent they are.
