Your Help Content, Finally Inside the Product
Automate in-app support for better outcomes while using fewer human resources. Then focus on what moves the needle.
Join 1,200 Companies Accelerating
Product Growth with Userpilot.
Self-serve answers, fewer tickets
Bring your help content in the product
Migrate your help docs from Intercom, HubSpot or WordPress into your Resource Center, alongside the chatbot you already use.
See the full picture, not just the ticket
A ticket shows one broken moment. Session replay, analytics and feedback show you the whole story.
Replace 1:1 training with in-app guides
Replace manual walkthroughs with self-serve content, so support scales without more headcount.
Meet Lia, your Userpilot AI Agent for account health
Ask Lia to pair usage and sentiment data, account by account, so you know who's healthy and where to step in.
- Sees account health: usage, engagement, sentiment and feedback, combined into one view per account.
- Tells you where to intervene: ask, and Lia connects the signals to show which accounts need attention, not just the ones raising a hand.
- Builds the fix in-app: Tooltips, flows, emails - drafted and ready to ship.
Get the self-serve support and troubleshooting speed you're missing today
Don't take our word for it
Best analytics tool I have ever worked with
"It is the most useful analytics tool I have ever seen in software industry. It has many good features like survey forms, onboarding tools, funnels, integrations etc. and also it is very easy to use as it is beginner friendly."
Userpilot helps us uncover growth patterns
"Userpilot helps us learn where to focus and understand what our users are doing. The most important thing is to track user behavior as they interact with our product, and link that back to upgrading from free to paid, and to retention, so that we can identify the patterns exhibited by our most valuable customers v. our least."
Gaining User Insights & Saving Thousands in Dev Work
"Analytics data has allowed me to understand user flows without spending a lot of time interviewing users—saving us around $2K thanks to in-app notifications. Without relying on developers, we've likely saved another $2K in dev work."
Common questions
Can I migrate my existing help articles into Userpilot's Resource Center?
Not as a one-time import — it's a live connection, not a migration. For HubSpot, Zendesk, Salesforce, Freshdesk, Document360, Intercom, Zoho Desk, Freshservice and SharePoint, you connect your account and Userpilot indexes that content for in-app search. For any other help site — including a WordPress-hosted knowledge base — you enter the domain and Userpilot indexes whatever Google can index on it. Either way, your articles become searchable inside the Resource Center, but the content itself stays in the original tool.
Does Userpilot replace my chatbot?
No. Userpilot's Resource Center is a content/self-serve layer, not a chatbot or live-chat replacement — it's built to work alongside whatever chatbot or live-agent tool you're already using.
Can I use session replay to see what a user did before they filed a support ticket?
Yes. You can filter and search sessions by user name, email, user ID, or any custom user attribute, so you can pull up the exact session tied to the person who filed the ticket rather than scrolling through everything. You can also attach notes to a specific moment or the whole session, which is useful for handing context to a teammate.
We've already built our own in-app help functionality — do we still need the Resource Center?
Not necessarily as a full replacement — Userpilot can sit alongside functionality you've already built, and teams typically start with the gaps rather than ripping out something that already works.
Will using Userpilot for support reduce our ticket volume?
Yes — real customer results back this up. Osano saw a 25% reduction in support tickets and chat requests after gating their support-chat trigger behind Resource Center content (on some pages, a single article resolved roughly 90% of questions before anyone reached the chat). GrowthMentor cut tickets by 83%, from 25–30 a day down to 1–2, using in-app Checklists.
Does Userpilot also help with new-user onboarding, or is this just for support?
Yes. Onboarding and in-app support run on the same platform. In-app Checklists guide new users through setup, and can trigger automatically once a related product tour is complete, so your team isn't manually walking every new customer through the basics. If onboarding is the bigger use case for your team, the User Onboarding page covers the full journey.
Can I see if a specific account's NPS or survey sentiment is dropping, so I can catch a problem before it escalates?
Yes. Ask Userpilot Agent Lia. She pairs NPS and survey responses with usage and engagement data at the account level, so you can see which accounts are slipping before it turns into a bigger problem.
Is behavioral/session data used for support handled in a privacy-compliant way?
Yes. Userpilot is SOC 2 Type II certified and GDPR compliant, with a Data Processing Agreement available on request, and supports HIPAA compliance for customers handling protected health information. Session Replay gives you control over exactly what gets captured: mask any element to hide its text, exclude sensitive fields from capture entirely, turn on blanket text-input masking, or exclude specific pages and domains from recording altogether.
Help every user, right where they're stuck
Join 1,200+ companies onboarding new users faster with Userpilot.
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