What Is tNPS, Why & When Should You Use It [+ Examples]
There are two types of NPS surveys: transactional and relational. What’s the difference and how you can use both to improve customer loyalty? Let’s find it out!
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Search Results for: customer insights
Minimum Viable Product vs Minimum Marketable Product: What’s The Difference?
What’s the difference between a Minimum Viable Product and a minimum Marketable Product? MVP helps product teams validate their ideas so it is very basic in terms of functionality and UX. MMP is ready to be sold, so it is better-developed and offers a better overall user experience.
Micro and Macro Conversion Examples: Understanding What’s the Difference and Why They Are Important
Looking for micro and macro conversion examples to have a better understanding of their difference? Here are a few examples for you to check out.
How to Collect and Manage Feature Requests in SaaS
Feature requests are new product ideas or suggestions from your customers or team members. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations, improve user experience, and retain and grow your user base.
SaaS User Onboarding Funnel 101: Map, Analyse, and Improve Your Conversion Rates
Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding and make sure to look at the best tools for the job.
PMF Survey: How to Measure Product Market Fit Using Microsurveys
Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. PMF surveys work best when triggered in-app- they are simply more contextual. Your goal should be to streamline the user journey for customer satisfaction. Learn how to build them and see if you’ve achieved product-market fit.