Collect NPS & User Feedback With AI-Powered Surveys
Run in-app & NPS surveys in minutes and route feedback to your CRM or AI tool. With AI that reads and surfaces insights from every response.
Join 1,200 Companies Accelerating
Product Growth with Userpilot.
From prompt to feedback, in minutes
Describe your research goal and Lia handles the rest. Building the survey, reaching the right users, triggering it at the right moment, and analyzing every response.
Builds
Skip the blank page. Lia picks the format, writes the questions, and sets up the logic.
Targets & Triggers
The right users, at the right moment. Lia handles targeting and triggering automatically.
Analyzes
Lia clusters responses into themes, tracks sentiment, and tells you what to act on.
A survey for every team and every need
All the standard formats, plus the flexibility to build anything custom, in one platform.
NPS & CSAT/ CES Surveys
Run NPS, CSAT, and CES in one place. Track scores and detect promoters and detractors.
Product Feedback Surveys
Measure how easy it was for users to get things done in your product.
Bespoke Surveys
Combine question types and add conditional branching to ask the right follow-up.
Microsurveys
Ask short, in-context questions that get answered — without interrupting users.
NPS & Survey Reporting
Track scores, trends, and sentiment over time, and let AI to analyze the feedback in minutes.
CRM Sync
Push NPS scores and survey results to Salesforce or HubSpot automatically.
Ask the right users, at the right moment
Trigger in-app surveys on real product behavior and segment by any attribute, so feedback is relevant, timely, and worth acting on.
- Trigger surveys on any user action: click, page visit, checklist completion, feature use
- Segment by role, plan, sign-up date, or any attribute
- Set frequency rules so no user gets over-surveyed across segments.
- Connect responses to retention and revenue
Plugs into every tool you already use
Route feedback to the tools your team already uses and keep every signal in sync.
Route feedback into any AI tool
Connect Userpilot to Claude, ChatGPT, Cursor, or any MCP-compatible tool. Analyze sentiment, explore trends, or build a new survey from a single prompt.
Learn More
Sync every signal into Userpilot
Push survey responses to your CRM, data warehouse, or support tool. Pull user attributes back to power smarter targeting.
Learn MoreReal teams. Real outcomes.
Increase in customer lifetime value
Data-driven UX redesign
Faster product adoption
Reduction in 1:1 customer training hours
Best analytics tool I have ever worked with
"It is the most useful analytics tool I have ever seen in software industry. It has many good features like survey forms, onboarding tools, funnels, integrations etc. and also it is very easy to use as it is beginner friendly."
Userpilot helps us uncover growth patterns
"Userpilot helps us learn where to focus and understand what our users are doing. The most important thing is to track user behavior as they interact with our product, and link that back to upgrading from free to paid, and to retention, so that we can identify the patterns exhibited by our most valuable customers v. our least."
Gaining User Insights & Saving Thousands in Dev Work
"Analytics data has allowed me to understand user flows without spending a lot of time interviewing users—saving us around $2K thanks to in-app notifications. Without relying on developers, we've likely saved another $2K in dev work."
Common questions, answered
Can I control exactly where a survey appears on the page?
Yes. Surveys can be positioned and offset so they don't overlap other on-page elements like chat widgets or navigation menus.
Can I limit how often the same user sees a survey?
Yes. Frequency controls let you cap how often a user or segment is shown a survey, so no one gets repeatedly prompted across different surveys.
Does NPS work at the account level, or only per user?
Userpilot tracks NPS at the user level and rolls it up to the account level, so your CRM and CS teams can see scores by company, not just by individual.
Can survey and NPS results sync to Salesforce or HubSpot?
Yes. Survey completions and NPS scores can be pushed to Salesforce and HubSpot via native integrations, including custom object support for teams with existing CRM data models.
Can we segment survey results by product line, team, or customer segment?
Yes. Survey and NPS results can be broken out by any segment, plan, role, or custom attribute, so teams with multiple business lines or customer types can see results for each one separately.
If we're switching from Pendo or another tool, can we bring our historical NPS data?
Yes. Historical NPS and feedback data can be migrated when you switch, so you don't start from zero.
Can AI build my surveys for me?
Yes. Describe your research goal to Lia, for example, "understand why users drop off after onboarding", and it generates a complete survey with the right question types and logic. You can edit before publishing or launch as-is.
Ask your product the questions that matter
Join 1,200+ companies tracking, predicting and acting on product behavior with Userpilot.
No credit card required