How can product managers leverage event analytics to gain insights necessary to build valuable and delightful user experiences?

That’s the key question that we discuss in our guide. We also look at:

• The importance of events analytics
• Different types of events you can track
• Best events analytics tools

Excited? Let’s get into it then!

TL;DR

• In product management, event analytics tracks and analyses user engagement with different aspects of your product. For example, it looks at the pages your user visits or the features they use.
• Event analytics gives teams a better understanding of user interactions with the product and their problems. They use the data to improve the customer experience and make the product more appealing to their target audience.
• Server-side event data reaches your app via API.
• Many tools offer front-end event tracking with no need for developer help.
• Custom events combine multiple independent events that you can track as one.
• By filtering event analytics data by segment, product managers can find common behavior patterns for different user groups.
• By segmenting users by completed events, you can find other properties they share, like location.
• Funnel analysis uses event data to track progress along the customer journey. It shows which events users complete and how quickly.
• With event analytics, you can find your killer features and evaluate the performance of new functionality.
• Teams use feature tagging and heatmaps to identify friction points to make the UI more intuitive and improve user onboarding.
• Amplitude is an analytics tool with a range of event analytics features. You can use it to track individual events, and goals and carry out funnel analysis.
• Google Analytics gives teams detailed reports on website traffic, acquisition channels, and their behavior. Google Analytics 4 supports app analytics as well.
• Userpilot is a product adoption platform that supports in-app event analytics. You can use it to track goals, specific features, and custom events, and easily visualize the results in graphs and heatmaps.
• Unlike Google or Amplitude, Userpilot gives you the tools to act on all the data to drive user engagement and improve user experience. Want to see how? Book the demo!

What is event analytics?

If you run a Google search on event analytics, you’ll get results from the event industry. For example, there’s content on monitoring attendee engagement at conferences or trade shows.

However, this article is not for an event manager but rather a digital product manager.

In product, event analytics is the process of tracking and analyzing user interactions with your product at different touchpoints in the user journey.

What could be an example of such interactions? That’s everything that the user does in your app, like clicking on a feature, navigating to a different page, making a purchase, or completing a checklist. All of these fall under the umbrella term of event analytics.

Why is event analytics important?

Events analytics enables product teams to understand how users interact with the product and identify their pain points, preferences, and behavior patterns. This allows them to optimize the customer experience.

By tracking user actions, you can also assess the overall product performance (e.g., conversion rates) and identify opportunities for future innovation.

Different types of event analytics

There are various types of events that you could track. Let’s look at three common ones:

• Server-side events (SSEs)
• Front-end event tracking
• Custom events

Server-side events

Data on server-side events (SSEs) are connected to your app through API. Non-tech product teams often need a developer’s help to install a tracking code for the specific events they want to track. Once the event occurs, it is sent to the analytics platform.

Front-end event tracking

For a while, SSEs were the only way to track events. However, there’s a big chance you won’t have to deal with it at all these days. That’s because many analytics platforms enable you to tag the events you want to track from its front end.

You simply choose the features or UI elements that you want to track from the app, and it does all the work for you without having to write a single line of code.

Custom events

A custom event is a combination of back-end and front-end events that merges multiple events into one. This functionality allows you to track lots of different user actions as if they were one.

What’s the benefit of that?

Let’s imagine you’ve identified a number of actions leading up to user churn. If they complete one or two of them, it’s no big deal. If all of them – you’ve got a problem.

You could easily bundle them up into one custom event and track users who complete it. When that happens, you could automatically trigger contextual guidance to increase their engagement or a survey to collect their input on how to improve the experience.

How can product managers leverage event analytics data?

There are a number of ways product managers can use event analytics insights to improve their products and boost user satisfaction. Let’s explore them.

Understand user behavior through segment analysis

Users engage with products in different ways based on their needs. To better understand what makes different users tick, you need to segment them.

There are two ways to go about it. You could start by segmenting your user based on their needs and JTBDs. You can easily collect necessary data through a sign-up survey.

Once you have your segments set, you can track the events that each of them completes to identify patterns in their behavior.

Alternatively, you could segment your users based on the events they complete and then look at other common factors that these users share.

Analyze the customer journey through funnel analysis

Event tracking also allows you to follow users as they progress through the funnel.

Let’s imagine you have a scheduling app like Calendly. Having the first appointment booking is the moment when users experience its value. However, to get to this point, they need to complete a sequence of events to set it up and share.

You could track user success at different stages and see how quickly they manage to complete them. If it takes too long or they fail to do it, it means you need to look for ways to optimize it.

Identify popular product features

Event tracking helps you identify the features that users engage with the most.

It matters for two reasons.

First, you know which features deliver the most value and which of them you should prioritize for future development.

Second, it tells you which features to highlight to potential users in your marketing campaigns and then during their onboarding process to make sure they activate them.

Measure the success of new features

Apart from identifying your killer features, event tracking can help you assess how successful your new features are.

The two questions that you want to answer are:

• Are users using the feature?
• Does it allow them to achieve their goals?

To answer the first one, you simply track its usage in-app across different user segments.

For the second one, set specific goals and track their completion. If the feature success is linked with a number of goals, you could use the custom event functionality to track them all in one place.

Monitor user interactions to identify friction points

Event tracking is not only great at showing you which features are successful, but also those that aren’t.

With feature tagging, you can easily get insights into such underutilized features.

It gets even easier if you combine it with heatmaps as one look at your UI is enough to tell you which features users interact with and which of them they ignore.

Once you have this data, you can look for reasons why users don’t engage enough with features. Is it a UI issue? Or perhaps inadequate user onboarding? You will need to do a bit more digging to find the cause but at least you know the friction points.

The best event-based analytics platforms to track user behavior

Most product analytics tools enable you to track and analyze events and there are some pretty good options available out there.

Userpilot – Product analytics platform that lets you act on event data

Userpilot is a digital adoption platform. It gives product managers, marketers, designers, and customer success teams the tools to collect user feedback, track and analyze product usage, and drive product engagement with in-app messages.

The analytics features include:

• User segmentation
• Goal tracking for funnel analysis
• Feature tagging (tracks user clicks, hovers, and text input)
• Heatmaps
• Tracked events (through API)
• Custom events
• Real-time product usage data display
• Checklist and resource center analytics
• Integrations with analytics tools (Mixpanel, Heap, Amplitude, Segment, Google Analytics)

Amplitude – Standalone product analytics platform

Amplitude is a powerful dedicated analytics tool. It supports a vast array of analytics features, many of which will come pretty handy for tracking in-app events.

Amplitude’s analytics features include:

• User segmentation / Cohort analysis
• Funnel analysis and conversion drivers
• Milestone analysis for goal tracking
• Custom dashboards
• Impact analysis for testing the effects of changes that you introduce
• Root cause analysis
• A/B test analysis
• Pathfinder to identify the paths leading up to an event that users take

The main downside of using Amplitude for event analytics is that you can’t act on the insights. To do that, you must link it up with a 3rd party adoption tool – like Userpilot.

Google Analytics – Website analytics platform

Google Analytics is a free analytics tool. Its application used to be limited to websites only. However, Google has been phasing out its Universal Analytics since 2020 and gradually replacing it with Google Analytics 4. GA4 can track app events too.

Some important GA features include:

• Real-time reporting to monitor the activity on your website in real-time
• Event category, event action, and event label filtering
• Audience reports – detailed data on your website visitors, including demographics and behavior on your site
• Acquisition reports – breakdown of acquisition channels, for example, organic vs direct vs referral
• Behavior reports – insights into visitor interactions with your website including pageviews or events
• Goal/Conversion tracking
• Custom dashboards
• Integration with Google Ads to track the performance of your advertising campaigns

Conclusion

Event analytics enables product teams to collect data on specific user interactions with the product. Analysis of such data allows them to:

• Understand the behavior of different personas,
• Identify the most valuable product features,
• Assess the performance of newly released functionality,
• Make informed prioritization decisions,
• And, identify friction points and areas for improvement.

If you’d like to see how to leverage Userpilot event analytics features, book the demo!