Customer retention is the ability of a company or product to retain its customers over a specified period of time. In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty.
Is Mixpanel pricing competitive enough to make it a viable analytics tool for SaaS companies? That’s what we try to figure out in this article. We look at its pricing structure, what’s included in each plan, and its strengths and weaknesses.
If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. Or else, why would you be here? In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth.
Learn more about usability vs user experience, the difference and the relationship between the two and enhance your user experience.
Autocapture is a new Userpilot feature. In a nutshell, Userpilot captures ALL user interactions with the product automatically. This replaces the need to create events manually. Of the dedicated analytics platforms, only Heap, Fullstory, and Posthog offer such functionality. Mixpanel and Amplitude don’t. And neither do Appcues, Whatfix, or Walkme, our main competitors. Pendo is the only adoption platform with this feature.
Do you need some behavioral KPI examples to understand what metrics to track and why? Keep up reading to know about top behavioral KPIs.
