Category: User Onboarding

User Onboarding
5 Key Steps to Successful User Onboarding
December 11, 2018

As a SaaS Startup, chances are your team doesn't have enough time to spend 100s of hours analyzing user data to fine-tune that perfect user onboarding flow. The good news is, even by just designing the fundamentals of your onboarding process, you will see significant improvements in user activation and reduced churn. This playbook is used by dozens of SaaS companies that we work with and is guaranteed to help you: Identify user success...

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User Onboarding
Top 4 Copywriting Tips for User Onboarding Emails
December 11, 2018

User onboarding emails and its sequences can be a tricky thing for businesses lacking the proper arsenal of copywriting knowledge. What we think sounds good when we write it ends up flopping over the course of the campaign, leaving us to wonder what went wrong. Usually, the case seems to be the fact that we forget to adopt a “copywriter” style of writing when crafting these emails which in turn hurts user activation. You see, Learning how...

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User Onboarding
How Great User Onboarding Generates 10X Customer Value in SaaS?
December 6, 2018

I see it time and time again. Companies, particularly startups, foregoing user onboarding in favor of just throwing money into paid acquisition channels, or devoting weeks to the latest spammy growth hacks which get them a handful of customer who rarely lasts more than a few months. They do everything except focusing on user onboarding in their operations. The problem in almost every case is that these companies don’t put the work in where...

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Product \ User Onboarding
The Ultimate Guide to Hack Your Free Trial Conversion Rate
December 4, 2018

Today, I'll give you some guidance on how to hack your free trial conversion rate. This will help you convert more of your trial users into your most loyal customers. But before you can convert free users into paying customers, there’s one unspoken rule. You need to do whatever it takes to help your users become badass in your product. Only then, you can optimize for conversions to your heart's content, but please don’t skip the first...

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Good UX Inspiration \ User Onboarding
8 SaaS Companies With The Best User Onboarding Experiences
November 15, 2018

One of the most frequent questions we get from UX and customer success teams trying to improve their SaaS user onboarding experience is: Which software companies have the best user onboarding experiences? Who can we turn to for some inspiration when it comes to providing a delightful user onboarding experience? The answer isn't always so straightforward. When it comes to onboarding a new user the experience must be obsessively aligned with providing...

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