Userpilot vs HelpHero: Which is Best for Your SaaS?

Wondering whether Userpilot or HelpHero is the best option for your SaaS company?

This article is going to dive into the Userpilot vs HelpHero debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases?

In the post below, we’ve covered all the common use cases and done an in-depth analysis of the key features of Userpilot and HelpHero – as well as explaining which one is better in certain cases.

What is Userpilot?

Userpilot is a product growth platform that drives user activation, feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics.

With Userpilot, you’ll be able to track both product usage and user behavior to get a holistic view of how customers use your product — which will guide future development, improve the user experience, and inform your growth efforts.

What is HelpHero?

HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever.

In addition, with HelpHero, you can easily create and customize walkthroughs without coding. You can use it to ensure users know what’s new and how to use it. The result – is less frustration and confusion and higher user adoption and retention.

Userpilot vs HelpHero for user onboarding

In this section of the article, we’re really going to compare Userpilot vs HelpHero in terms of user onboarding. That way, we’ll be able to figure out which tool – Userpilot or HelpHero – is the best option depending on your use case.

Userpilot for user onboarding

User onboarding is a crucial part of the customer journey as it speeds up the adoption process and increases retention rates. Onboarding is one of Userpilot’s core use cases along with product growth analytics and user feedback, so it has plenty of features that you can utilize.

Here are some Userpilot features you can use when onboarding new users:

No-code builder: Creating flows with Userpilot is as simple as installing the Chrome extension, selecting the UI patterns you’d like to use, and then editing the content/settings to suit your use case. You can also use templates to create modals, slideouts, tooltips, and driven actions.

Native tooltips: Userpilot lets you create native tooltips that show up when users hover over an element or click on an information badge. Since these native tooltips attach to the element itself, they aren’t page-dependent and will show up on any screen where that element is visible.

Funnel analytics: Userpilot’s advanced analytics lets you create funnel reports that track the onboarding journey. You can also add filters (like name, user ID, signup date, operating system, country, etc.) and monitor the total conversion rate from the first step of the funnel to the last.

User segmentation: Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey. You can then filter your analytics dashboards to see which segments struggle with onboarding.

HelpHero for user onboarding

With HelpHero, you can create interactive, easy-to-follow product tours that help users get started and adopt new features quicker than ever.

Here’s a brief overview of HelpHero’s use case for user onboarding:

User Onboarding Checklists: HelpHero’s checklists are a powerful tool that can help boost user onboarding. It lets you display a list of tasks for users to accomplish, making it even easier and quicker to onboard and engage new users to your app.

Modals: HelpHero’s modals play a crucial role in product tours by providing interactive, contextual guidance. They enable users to ‘learn as they go’, directly within the product environment.

There are still other great features like multiple user onboarding UI patterns – on Userpilot, you can create tooltips, modals, slideouts, driven actions, banners, and hotspots. Each of them can be used individually or combined into a personalized onboarding experience.

Userpilot vs HelpHero for product adoption

In this section of the article, we’re really going to compare Userpilot vs HelpHero in terms of product adoption. That way, we’ll be able to figure out which tool – Userpilot or HelpHero – is the best option depending on your use case.

Userpilot for product adoption

Product adoption is when users become repeat users of your product. It covers the entire journey spanning from the awareness stage to trial signup and finally full-on adoption. As a product growth platform, Userpilot has advanced analytics capabilities for tracking adoption over time.

Here are the Userpilot features that can help you measure and improve product adoption:

Product analytics: Userpilot lets you create trend reports to track adoption over time by feature or segment, funnel reports that show you which steps of the process most users get stuck on, and integrations with third-party analytics providers so you can sync data between tools.
Product usage dashboard: It collects all your key product usage metrics automatically without you having to set anything up: your Daily, Monthly, and Weekly Active Users and Companies, Trends of Active Users and Companies over time, user stickiness, top pages, features, and events, as well as the most engaged users, highest user activity times throughout the day, user retention, average session duration and product usage by browser.

Feature engagement: Userpilot’s click-to-track feature tagger lets you see how often a feature is used and by how many people. You’ll also be able to see the top 20 events for a certain time period or create custom events that group multiple features together for clearer insights.

Feedback collection: Userpilot has a no-code survey builder with 14 templates to choose from. You’ll be able to collect quantitative data like CSAT, CES, or NPS ratings and qualitative feedback on the strongest/weakest parts of your product straight from your users.

User insights: The Insights dashboard lets you monitor user activity based on which segment they’re in and which company they’re from. You’ll also be able to choose from daily, weekly, and monthly time periods to see if user activity is shifting towards full product adoption over time.

HelpHero for product adoption

With HelpHero, you can create interactive, easy-to-follow product tours that help users get started and adopt new features quicker than ever.

Here’s a brief overview of HelpHero’s use case for user onboarding:

User Onboarding Checklists: HelpHero’s checklists are a powerful tool that can help boost user onboarding. It lets you display a list of tasks for users to accomplish, making it even easier and quicker to onboard and engage new users to your app.

Modals: HelpHero’s modals play a crucial role in product tours by providing interactive, contextual guidance. They enable users to ‘learn as they go’, directly within the product environment.

Userpilot vs HelpHero for customer experience

In this section of the article, we’re really going to compare Userpilot vs HelpHero in terms of customer experience. That way, we’ll be able to figure out which tool – Userpilot or HelpHero – is the best option depending on your use case.

Userpilot for customer experience

Userpilot gives you an eagle-eye view of the customer experience through user analytics, trend/funnel reports, and feedback collection through different types of surveys.

Here’s how you can use Userpilot to track and analyze customer experience insights:

User analytics: The users dashboard gives you an overview of all your users while letting you sort by segment, company, or when they were last seen. You can also export user data in bulk as a CSV or click on the Insights tab to see segment-specific insights for a given time period.

Trends and funnels: Userpilot’s trends and funnels reports let you track certain events like a specific feature’s usage, add filters to narrow down the data, and then create a breakdown based on segmentation data or user attributes — offering quick and actionable CX reports.

Satisfaction benchmarking: Userpilot has a built-in NPS dashboard that tracks customer loyalty over time. In addition to the NPS dashboard, you can also use Userpilot’s survey templates to run CSAT or CES surveys and gather additional quantitative and qualitative insights on the customer experience.

Self-service support: Userpilot lets you build in-app resource centers, which can include feedback widgets to collect feedback passively, checklists to walk users through specific processes, or integrations with knowledge bases to leverage existing documentation.
In-app flows: Userpilot’s no-code flow builder helps you create product experiences that can help you optimize the customer experience by educating customers and reducing their time-to-value (TTV). All UI patterns are available on every Userpilot plan from Starter to Enterprise.

HelpHero for customer experience

With HelpHero, you can give your users the guidance they need before they ask for it with contextual product tours, thereby improving customer experience.

Real-Time Engagement: The use of hotspots and tooltips allows for on-demand assistance. Customers can access contextual hints, feature explanations, and prompts at their convenience, enhancing their understanding of your product or service. This real-time engagement improves user satisfaction and reduces frustration.
Performance Optimization: HelpHero’s analytics and optimization features are invaluable for improving the customer experience. You can identify pain points and areas that require improvement by tracking user interactions and completion rates.

When it comes to using surveys to improve customer experience, HelpHero lags. With Userpilot, you can gain customer experience insights by tracking user data, feature usage, events, survey statistics, and more.

Userpilot vs HelpHero for user feedback

In this section of the article, we’re really going to compare Userpilot vs HelpHero in terms of user feedback. That way, we’ll be able to figure out which tool – Userpilot or HelpHero – is the best option depending on your use case.

Userpilot for user feedback

User feedback is an essential part of listening to the Voice of the Customer (VoC) and making product development or marketing decisions that best suit your customer base. Userpilot has a no-code survey builder, 14 templates to choose from, and advanced analytics for extracting insights.

Here are the Userpilot features you can use to collect customer feedback and analyze it:

Survey builder: Userpilot’s survey builder lets you edit the content, update the widget’s style/placement, and set page-specific or event-specific triggers to ensure that users see the survey at the most contextual moment — all without writing a single line of code. You can also translate surveys into your audience’s native language.

Survey templates: There are 14 survey templates to choose from with a wide array of different use cases. You can collect qualitative responses on how to improve the user/product experience or quantitative data for customer satisfaction benchmarking such as CSAT and CES scores.

Advanced analytics: Userpilot’s advanced survey analytics will show you what the most common responses were, what percentage of users selected a specific option, and display open-ended feedback about your product or specific features.

NPS dashboard: Userpilot’s NPS dashboard compiles response data from all NPS surveys so you don’t have to manually go into each survey and check its analytics. You’ll be able to view key metrics like response rates, total views, and NPS history and sort all the data by different segments.

HelpHero for user feedback

Collecting user feedback at the right moment is crucial for understanding user satisfaction and improving your application. Whether it’s right after a user completes onboarding or interacts with a key feature, capturing their insights can drive product enhancement and faster product-market fit.

However, HelpHero falls short in this fundamental aspect. While it excels in providing in-app experiences, it lacks the capability to gather valuable user feedback that can fuel your product’s growth and refine your user education process.

Userpilot offers a superior alternative to HelpHero when it comes to gathering user feedback. With Userpilot, you can harness the power of timely feedback collection to enhance your product, refine your user education, and achieve product-market fit more swiftly.

Userpilot vs HelpHero: Which one you should choose?

To further simplify this selection process, let’s break down the strengths and limitations of each tool. Understanding the distinct advantages and potential drawbacks of Userpilot and HelpHero will provide you with a detailed roadmap for making a well-informed decision!

Pros and cons of Userpilot

Pros of Userpilot

As a full-suite digital adoption platform, Userpilot has all the features you need to onboard users, track analytics, and gather feedback from customers without writing a single line of code. Here are a few pros of using Userpilot as your product growth solution:

No-code builder: Userpilot’s Chrome extension lets you build flows, add UI elements, and tag features without writing a single line of code.
UI patterns: There are plenty of UI patterns to choose from when using Userpilot, such as hotspots, tooltips, banners, slideouts, modals, and more!
Startup-friendly: Userpilot’s entry-level plan gives you access to all available UI patterns so you can hit the ground running.
Walkthroughs and flows: Build engaging interactive walkthroughs and personalized onboarding flows that target specific segments of your user base.
Self-service support: Build an in-app resource center to help users solve problems, customize its appearance to align it with your brand, and insert various types of content (videos, flows, or chatbots) to keep your customers satisfied.
A/B testing: Userpilot’s built-in A/B testing capabilities will help you split-test flows, iterate on the best-performing variants, and continually optimize based on user behavior.
Feedback collection: Userpilot has built-in NPS surveys with its own unified analytics dashboard and response tagging to help you retarget users. There are other survey types to choose from and you can even create your own custom survey.
Survey templates: There are 14 survey templates to choose from so you can gather feedback on specific features or run customer satisfaction benchmarking surveys like CSAT and CES.
Advanced analytics: Userpilot lets you analyze product usage data, monitor engagement on all in-app flows, and use the data to create user segments that are based on behaviors instead of demographics.
Event tracking: Userpilot’s no-code event tracking lets you tag UI interactions (hovers, clicks, or form fills) and group them into a custom event that reflects feature usage.
Third-party integrations: Userpilot has built-in integrations with tools like Amplitude, Mixpanel, Kissmetrics, Segment, Heap, HubSpot, Intercom, Google Analytics, and Google Tag Manager so you can share data between all the solutions in your tech stack.

Cons of Userpilot

Of course, no tool is perfect and there are a few cons to consider before choosing Userpilot as your user onboarding or product growth solution:

Employee onboarding: Currently, Userpilot only supports in-app customer onboarding.
Mobile apps: Userpilot doesn’t have any mobile compatibility which could make it difficult for developers with cross-platform applications to create a consistent user experience for both versions of their product.
Freemium plan: There’s no freemium Userpilot plan so those bootstrapping their startup and need sub-$100 solutions should consider more affordable onboarding platforms like UserGuiding or Product Fruits.

Pros and cons of HelpHero

Pros of HelpHero

HelpHero is an effective tool in the world of user onboarding and product adoption. Let’s dive into the pros of using HelpHero:

Intuitive No-Code Product Tour Builder: HelpHero provides an easy-to-use, no-code builder that simplifies creating onboarding and product adoption flows.
Diverse UI Patterns: With HelpHero, you have many UI patterns. Whether you prefer banners, tooltips, hotspots, or checklists, you can customize your user engagement just as you want. Regardless of your plan, you’ll have access to all UI patterns, ensuring you get value right from the entry-level plan.
Engaging Walkthroughs: Create interactive walkthroughs tailored to specific user segments, making onboarding a breeze and driving product adoption.
In-App Help: HelpHero enables you to build a resource center with self-service support, which can be customized to match your branding. You can choose from various help options, including videos, in-app flows, chat, and more.
Easy & Affordable: HelpHero is a powerful and easy-to-use onboarding tool that is also cost-effective.
Advanced Customer Support: With a comprehensive system, you can give users the guidance they need before they ask for it with contextual product tours.
Onboarding Analytics and Segmentation: Analyze product usage and in-app flow engagement with HelpHero’s advanced analytics. You can also create user segments based on this data, allowing for highly targeted user interactions and improvements in the user experience.

Cons of HelpHero

Overall, HelpHero is a good customer onboarding software, but it has a few limitations that make it less than ideal for some businesses.

Limited Features: HelpHero does not offer all of the features that some businesses need for customer onboarding, such as the ability to create custom onboarding flows or to track customer progress in real-time.
Limited Customization Options: HelpHero’s customization capabilities are limited, which may not suit businesses with unique branding or design needs.
A/B Testing is only available to technical users who can code.
Integration Challenges: Integrating HelpHero with certain software and systems can be more complex and less seamless than some alternatives.

Userpilot vs HelpHero – Why Userpilot might be a better choice?

Per review analytics on G2, reviewers felt that Userpilot meets the needs of their business better than HelpHero. For feature updates and roadmaps, our reviewers preferred the direction of HelpHero over Userpilot.

Advanced Analytics: Userpilot offers powerful analytics functionality of its own. You can carry out funnel analysis to identify friction and drop-off points. Trend analysis allows you to track how certain metrics are performing over time. With the cohort retention analysis feature, you can extract granular insights into user retention and view the retention curve.
Enhanced Flexibility and Customization: Userpilot provides more extensive customization options, allowing businesses to tailor user onboarding experiences.
More User-Friendly Setup and Administration: While HelpHero was easier to use, Userpilot might offer a smoother and more user-friendly setup and administration process, simplifying the onboarding experience.

Conclusion

Hopefully, this post helped you decide whether Userpilot or HelpHero is more appropriate for your company. As you can see – both have many upsides and downsides.

However, Userpilot provides a better value for money and is a better choice for a mid-market SaaS, especially when it comes to user onboarding and user feedback.

If you’re interested in finding more, book a demo with our team here!

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