Best Userlane Alternatives for SaaS

Looking for a good user onboarding tool and wondering if Userlane is the best option for your SaaS company?

There are plenty of Userlane alternatives on review sites, but they don’t make the choice any easier.

The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, your budget, and the size of the company. But don’t worry – we’re coming to help!

In this post, we’ll discuss exactly that – which Userlane competitor is best depending on the different criteria that different SaaS companies may have.

Let’s dive in!

TL;DR

• Userlane is a code-free digital adoption platform that allows you to create in-app interactive content to guide new users and increase product adoption.
• Userlane allows you to create interactive in-app guides with modals, tooltips, and checklists, target guides, hints, and announcements to the right people at the right time, record the tutorials and share them with your users, use multiple language support to make sure that your customers get the in-app experiences in their languages.
• With Userlane’s user analytics, you can see the in-depth performance of any target group, find out the interaction rate and the number of your interacted users, and identify behavior trends.
• Userlane allows you to collect customer feedback and improve your product experiences using basic survey features.

Userlane’s pros include:

• Lanes are easy to set up and implement.
• Easy to add gamification elements to your onboarding.
• Includes real-time analytics so you can identify behavior trends and act on them.
• Doesn’t require technical knowledge as it’s mostly code-free.

Userlane’s cons include: 

• Not that many integration options. 
• Some of the UI patterns, like hotspots and tooltips, aren’t as functional as users might like.
• Offers only interactive walkthroughs, known as lanes.
• Works only in the dashboard and can’t be launched in a Chrome extension as most of its competitors, like Userpilot does.

3 reasons why you might need a Userlane alternative:

• You can only create interactive walkthroughs to guide your new customers and without a Chrome extension.
• It doesn’t provide self-service support.
• High pricing.

These are the top alternatives and competitors you may want to consider:

• Userpilot
• UserGuiding
• Appcues
• Chameleon

 

What is Userlane?

Userlane is a code-free digital adoption platform that allows you to create in-app interactive content to guide new users and increase product adoption.

Userlane for user onboarding

Userlane offers all the basic things you need to create interactive in-app guidance and nail your onboarding.

Here is what you can get with Userlane:

• Create interactive in-app guides with modals, tooltips, and checklists to remove the guesswork and guide new customers step by step.
• Target guides, hints, and announcements to the right people at the right time to maximize engagement.
• You can also add videos, gifs, and links to enrich your in-app content.
• With the code-free editor, you can record the tutorials and share them with your users.
• With multiple language support, make sure that your customers get the in-app experiences in their languages.
• However, Userlane allows you to only build logic flows (“lanes”) directly in the tool’s dashboard. It doesn’t work in a chrome extension by pointing and building UI patterns directly on top of your native UI (like e.g. in Userpilot).

Userlane for user analytics

Userlane comes in handy if you want to track in-app user interactions and collect user analytics to make data-driven decisions.

Here’s what Userlane’s user analytics can offer you:

• See the in-depth performance of any target group. Just select the group to see the number of targeted users, reached users, reached rate, and other critical data in the form of graphs.
• Find out the interaction rate and the number of your interacted users.
• Select the time range to analyze your users and apply different filters to narrow down the data.
• Identify behavior trends where positive ones are marked in green and negative ones in red.

In a nutshell, Userlane allows you not only to analyze the data but also act on it accordingly, i.e identify and reach out to customers who need support most.

Userlane for user feedback

Userlane allows you to collect user feedback and improve your product experiences with basic survey functionality. Although they are more focused on interactive tours, you can collect feedback too. It’s just harder to analyze and use the data as this is not their main functionality.

Here is what you can do with Userlane’s user feedback:

• Create and send out NPS surveys to measure customer loyalty
• Set up reminders for those who didn’t respond to the surveys
• Configure the date and time of sending surveys and create custom dates
• Create specific user segments and target the surveys to those segments

Userlane pricing

Userlane’s pricing is not public and you should reach out to their sales team to get a quote.

But keep in mind that it is based on two things: the number of guided users and the product features you want access to.

Userlane reviews

When it comes to reviews, customers are mostly enjoying a positive experience with Userlane. Here is what they say:

What I find most helpful about Userlane is its simplicity. In that I mean, it’s just easy to start using it out of the box and they continue to add great features all the time.

The tool is really intuitive to use and self-explanatory. Even multi-language support can be handled easily with hardly any effort. I also like the analytical options provided. Last but not least the service team is very supportive not only with technical questions but also in learning how to make the most out of the tool for our specific use cases.

We are using Userlane since almost two years and are always happy to implement the newest features. Big kudos to the Customer Support and Customer Success Team. If you need help, they help you almost instantly and provide easy-understandable solutions. I seldom worked with such a nice organization.

But at the same time, some customers are having complaints about the tool. Mostly they are related to a lack of user friendliness and difficulties for complete novices.

Here is what they say:

Sometimes it is quite complicated to build a guide within our software. But I think this depends on the structure of our software with so many iframes within iframes…

In general, Userlane offers far more advantages than disadvantages.
However, if there should be improvements from our point of view, then the analytics could be further expanded. They currently reflect a good status of the use of guided tours, but could be a little more detailed at one point or another.

The only thing that for me is frustrating at times, is that the actions bar is now located vertically on the screen, versus its previous location across the base of the screen.
This is not user friendly where needed to scroll up or down the page, which was possible previously, but not so easy now. Also the actions bar covers some of the page content, so have to regularly move the actions bar from left to right and vice versa

Pros of Userlane

Userlane is a popular digital adoption tool and comes with many benefits. Here are its pros.

• Lanes are easy to set up and implement.
• Easy to add gamification elements to your onboarding.
• Includes real-time analytics so you can identify behavior trends and act on them.
• Doesn’t require technical knowledge as it’s mostly code-free.

Cons of Userlane

However, this tool has some flaws so it’s better to get an overview of its cons if you’re thinking of buying it:

• Not that many integration options. As of now, it has integrations with Confluence, Zendesk, and KnowledgeOwl.
• Some of the UI patterns, like hotspots and tooltips, aren’t as functional as users might like.
• Offers only interactive walkthroughs, known as lanes.
• Works only in the dashboard and can’t be launched in a Chrome extension as most of its competitors, as Userpilot does.

3 reasons why you might need a Userlane alternative

Userlane is a good tool but it’s not perfect and might not be the right tool for everyone. Here is why you might think about exploring an alternative tool:

1. 1. You can only create interactive walkthroughs to guide your new customers and everything is done in the native dashboard and not in a chrome extension.
   2. It doesn’t offer an in-app help center and there is no capability to provide self-service support.
   3. Pricing is high as it mainly targets enterprise accounts with more than 500 employees.

Userlane alternatives and competitors

These are the top alternatives and competitors you may want to consider:

1. 1. 1. Userpilot
      2. Userguiding
      3. Appcues
      4. Chameleon

Let’s have a look at them in more detail.

Userlane vs Userpilot

There are many ways how Userpilotis different (and in a lot of ways better!) from Userlane. Let’s explore the features of Userpilot, how it’s better than Userlane, and how it may fall short too.

Userpilot for user onboarding

Userpilot was built specifically for SaaS product teams that want to improve their user onboarding experience and boost user activation.

You can build a huge variety of user onboarding experiences and in-app guidance flows without needing to code.

Get the best value for money and drive growth at every stage of the user journey.

Here’s what you’ll get when you start using Userpilot:

• Forget about coding in-app experiences: Userpilot is a no-code solution and only requires your dev to install a line of javascript inside your app and for you to download a chrome extension that opens up the visual builder.
• Build in-app flows using the largest range of UI patterns (modals, slideouts, tooltips, hotspots, banners) and in-app onboarding experiences (checklists, microsurveys, NPS surveys, in-app resource center).
• Get access to a built-in NPS tool for collecting and analyzing user sentiment so you can improve your onboarding process based on real data.
• Create and track combinations of in-app events like clicks, hovers and form fills, and then analyze all these interactions under your own custom events, which can be built without code or API calls.
• Use advanced product analytics and in-app flows analytics to identify where users need help and create granular user segments to trigger in-app experiences contextually (segment based on user identification data, in-app engagement, custom events, clicks, hovers, form fills, user feedback responses, NPS scores and more).
• Enhance the onboarding experience with in-app help by launching a Resource Center directly inside your app. Add in-app guides, and video tutorials, and give users access to search the knowledge base or reach out to support. Self-service has never been easier.

The best user onboarding is contextual and it happens right where the users need it, inside your app. There isn’t a better user onboarding tool out there that offers more value for the money than Userpilot.

Schedule a demo with our team and get ready to build the best onboarding experiences your users have seen.

Userpilot for user analytics

You can’t drive success, no matter what your goals are, without proper user analytics.

How would you know what needs to be improved?

When it comes to proper user onboarding that drives long-term product adoption, Userpilot has the right analytics to help you succeed.

Let me explain.

I’m not talking about product usage only. Analytics is about collecting customer feedback, and tracking in-app behavior but also tracking how users engage with your in-app experiences. Right?

You need all of these for a proper picture of how healthy your product is. And then you need to be able to act on those insights.

That’s where proper user segmentation capabilities come in. And Userpilot has you covered here.

Userpilot has really improved in terms of its analytics functionality in recent years, and now offers the most robust functionality from all the product adoption platforms (including Pendo, which has always taken prime in user analytics.)

In short, Userpilot analytics allows you to:

• Track all of your user interactions with your app – without coding- with the robust feature tagging functionality, you can simply tag your users’ actions (clicks, hovers, form fills) with a no-code, point-and-tag editor on top of your product.
• See all your user clicks, activity trends, etc. in an easy-to-use dashboard – Userpilot also allows you to drill down into feature usage, down to the individual user level, as well as company level.
• Analyze your user paths from up to 4 pages at a time, at a glance.
• Create ‘user funnels’ made up of feature tags and tracked events, and see where your users are dropping out of the funnel – and act on these drop-off points instantly with in-app experiences.
• Track feature usage by user segments with heatmaps, directly on the different pages of your product.
• Create and track combinations of in-app events like clicks, hovers and form fills, and then analyze all these interactions under your own custom events, which you can build without code or API calls.
• Create custom events that consist of feature tags as well – or combinations of tracked events you’ve passed through the Userpilot track script with features you have tagged with the Chrome Extension.
• The powerful trends overview allows you to filter your events and feature tags’ usage by segments, time period, and even company. This allows you to track and analyze event usage trends and even drill down to the individual users (or companies) who engaged with specific custom events and show them the right in-app experience.
• Apart from product usage data, Userpilot also has built-in analytics for in-app engagement with in-app flows and experiences.
• Analyze how users engage with your checklists or resource center modules, identify trends, and A/B test different approaches to improve engagement.
• Last but not least, Userpilot allows you to use all that data to build highly granular user segments and reach users with the right engagement flows at the right time.
• You can even create user segments based on survey responses or NPS scores.

Now, with so much power on your hands – what are you going to do with all this data?

Userpilot for user feedback

There are two types of feedback you should be focusing on collecting to better understand the health of your product and users.

First, you have user sentiment which looks at user satisfaction and effort scores or loyalty (using NPS surveys). Then you may also want to collect feedback on the functionality of the product or specific features.

You can do all these with Userpilot. In short, you can:

• Collect and track (NPS) in-app with a built-in NPS widget that allows you to fully customize the survey look and feel, and set the trigger frequency and specific targeting.
• Analyze NPS scores, tag responses, and use the data to create specific user segments.
• Build and trigger in-app micro surveys like the classic PMF survey, or similar ones and mix multi-choice and open-ended types of questions to collect specific insights.
• Be in charge of who gets which survey type and when with advanced segmentation capabilities, and of course, you can use the answers to segment your audience.

The advantage of using Userpilot for collecting feedback over other survey tools is that you can better control who sees the surveys but also you can instantly use the data collected to segment your user base and trigger the right experience for them.

For instance, if your users give you a low NPS score because they think you’re missing a critical feature (that you actually have already), you can push an interactive walkthrough guiding them to find and explore this feature.

Userpilot reviews

Userpilot is clearly not for everyone, but let’s check what users like about the tool:

Userpilot is an incredible, user-friendly software that allows us to create unforgettable experiences for our clients! From basic to complex experiences, we have been able to do them all with ease! I would highly recommend this software to anyone who wants to provide their clients or users with the best product tour experience. The possibilities of what you can create are endless! – Tayla G.

Userpilot is simple to set up, use, and does not require any dev – which means instant publishing. This is critical for us as a SaaS company that releases new features frequently; we need the ability to inform our customers of changes quickly, and doing this in our platform through Userpilot allows us to reach the right audience, at the right time, in the right place. There have been many awesome extra features we’ve discovered since coming on board, and it’s been great to see new features released frequently. The tool itself is intuitive and reliable. Having used similar products previously that were clunky and buggy this has really made us happy with our decision to move to Userpilot. – Melina K.

The price-to-feature ratio is the best for Userpilot. Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. Userpilot sits in that sweet spot. – Saurav S.

Userpilot pricing

Userpilot offers great value for money compared to other similar tools on the market. Even its entry-level plan (Traction) provides all the necessary features without any usage limit.

The price-to-feature ratio is the best for Userpilot. Other cheaper tools in the market would definitely not fulfill your needs, and others like Pendo would be out of budget. Userpilot sits in that sweet spot. – Saurav S.

The pricing differentiation happens mostly on the service level (e.g. custom domain hosting, dedicated Customer Success Manager, SLA) and is based on the number of Monthly Active Users (MAUs) your company has.

Here’s the detailed Userpilot pricing:

1. 1. • Traction: For up to 2500 users, this plan is $249/ mo.
      • Growth: For up to 10,000 users, this plan is $499/ mo.
      • Enterprise: For large-scale businesses, these plans begin from $1000/ mo.

Userlane vs UserGuiding

There are many ways in which UserGuiding is different (and in a lot of ways better!) from Userlane. Let’s explore the features of, how it’s better than Userlane and how it may fall short too.

UserGuiding for user onboarding

As a no-code onboarding tool, UserGuiding has numerous features that will help you create onboarding flows for your new customers and guide them throughout their journey.

Here’s what you’ll get when you start using UserGuiding:

• Create interactive product walkthroughs without disturbing your developers as it’s completely code-free.
• Build onboarding checklists and drive customers to the activation point by eliminating the guesswork on what the next step should be.
• Use a variety of UI patterns, like checklists tooltips, modals, and slideouts to prompt the right in-app experience, to the right persona, at the right time in their user journey.
• Add emojis, gifs, images, or videos to customize your onboarding flows and have them match your brand.

Though UserGuiding is a great tool for startups that don’t have much money to invest in an onboarding tool, it has very strict limitations for the Basic plan.

You can only create a maximum of 20 guides, 2 onboarding checklists, and 1 resource center. If you want to create unlimited guides with unlimited UI patterns, you should go for the Professional plan that costs $299.

UserGuiding for user analytics

UserGuiding Content Analytics Dashboard gives you a consolidated view of account usage and content performance.

Using this method, you can gain a better understanding of the engagement and success of your in-app experiences and refine your strategy.

This is how UserGuiding’s analytics dashboard can benefit you:

• Analyze the performance of your onboarding material in detail. This will allow you to figure out what’s working and what’s not.
• Track how users interact with your app in a given time period and identify product trends.
• Monitor real-time user engagement.

UserGuiding for user feedback

With UserGuiding, you can collect user sentiment data with NPS surveys and microsurveys even when using the Basic plan.

Here’s how you can collect user feedback with UserGuiding:

• Build NPS surveys without writing a single line of code.
• Adjust the thank you page and add a follow-up question to gather qualitative data and understand the reasons behind the scores.
• Customize the button texts, colors, and design to match your brand.
• Set up custom audiences, segments, timing, and targeting rules to trigger the surveys.

The downside of using UserGuiding for collecting user feedback is that you can’t tag NPS responses so you can identify trends between scores. You also can’t create long forms as they neither support it in their native interface nor have integrations with other 3-rd party tools to do the job.

Considering that, Userpilot undoubtedly offers you more value for money. You can build micro surveys, embed Typeform long surveys, collect and analyze NPS responses, and segment users based on scores and responses so you can trigger more personalized experiences. Get a Userpilot demo here!

UserGuiding reviews

If you check the product review sites, most people like using UserGuiding.

Here are some reviews from real users:

Creating guides/checklists are easy to implement. It does not take a lot of time to make adjustments when you need to make changes.
You can go live with a simple guide or checklist within minutes. I was able to go live within a few days of getting started. – Administrator in Computer Software

UserGuiding pricing

UserGuiding’s pricing model is far simpler than others on our list. There are three tiers, each one charging a set amount for access to certain tools.

Here are its packages:

• Basic will give you access to only the most essential onboarding tools: Starting at $99/mo or $69/mo (if you buy the yearly contract), this budget option has a few limitations to consider (i.e. just 1 Team Member, a limit of 20 guides, and 2 checklists, UserGuiding branding on all UI patterns).
• Professional adds unlimited guides, hotspots, and checklists. Starting at $399/mo or $299 /mo if billed yearly.
• Corporate gives you access to everything plus personalized coaching. Starting at $699/mo or $499.mo for a yearly plan.

Userlane vs Appcues

There are many ways in which Appcues is different (and in a lot of ways better!) from Userlane.

Let’s explore the features of Appcues, how it’s better than Userlane, and how it may fall short too.

Appcues for user onboarding

Appcues used to provide onboarding templates, which made it easy to use the tool. However, it provided a predefined way of thinking about onboarding all while having a higher price tag than other onboarding software. As of the time of writing (end of 2022), Appcues has removed its onboarding templates – without really replacing them with another solution.

Appcues allows you to design flows that make onboarding processes a breeze. These flows are what you use to create product tours and other in-app communication with users.

Here’s what you’ll get when you start using Appcues:

• Access to an easy-to-use UI that anyone on the team can handle for building in-app flows without coding.
• Building a product tour in Appcues is relatively easy. You just need to open their chrome extension on top of your application and start building your in-app experiences with a WYSIWYG editor. You simply select a UI pattern and customize it ‘live’, or point to the elements you want to e.g. append your tooltips to.
• Previously it was even easier – you chose one of its templates, they would basically create the product tour for you, and you just needed to customize each step. This limited the options for customizing but it was useful for beginners. We don’t know if Appcues plans to bring their templates back.
• You can also create checklists with Appcues (NOT available on the Essentials plan) and prompt users to take action. These are ok but have limited functionality (can’t trigger JS functions, or add gamification elements) compared to alternatives, such as Userpilot.
• Track UI engagement with Events explorer which allows you to tag elements without coding.
• Build custom user segments (up to 5 on the Essentials plan) based on user properties, flows, interactions, or events you set up in the events explorer.

Appcues for user analytics

Appcues user analytics is focused on the Event Explorer functionality and user segments that allow you to track user engagement and group users based on their main stage in the user journey.

Let’s look at each of these functionalities and how they can help. First, let’s explore their Event Explorer:

• Events Explorer makes it easy to view, validate, and visualize events in one place.
• Appcues defines events as user interaction with your features or flows inside your product’s UI and you can set these up with a few clicks.
• The Essential plan includes only 10 events. If you need more, you’ll have to upgrade to the Growth plan ($879/mo annually).
• This can be a little limited when you are trying to analyze product usage.

Now, let’s quickly see how Appcues segmentation can help. Appcues only gives you five user segments included in their Essentials plan, which isn’t a lot. It won’t be long before you need to upgrade the plan for more user segments.

The pre-defined user segments in Appcues (Evaluators, Beginners, Regulars, Champions) are very limiting if you want to access proper user analytics. Even building segments has its own limitations. You can create segments based on:

• User properties (when a survey was completed or when they’ve seen in-app flows)
• Flows interaction (has been completed or not?)
• Checklists (in progress, skipped, completed, not seen)
• Event (based on the ones you set up using event explorer)
• One of the predefined segments (Evaluators, Beginners, Regulars, Champions)

Appcues for user feedback

Can you use Appcues to collect user feedback? Of course.

Collecting data is not hard, analyzing and acting on it is where it gets tricky. What’s the purpose of having data if you can’t act on it?

If you want to track your NPS score over time and collect user feedback with short micro surveys, you can do that with Appcues. But to analyze the feedback data in-depth, you’ll have to use other tools.

In a nutshell, Appcues allows you to:

• Build and trigger NPS surveys in-app without coding.
• Edit the NPS survey questions.
• Target the survey at a specific user segment (or choose one of the predefined segments) and adjust the survey display frequency.
• Collect user feedback with short surveys built on top of modals: add numerical scale, open-ended questions, or radio button questions.
• On the flip side: you can’t tag your NPS/survey responses in-app and use these tags to segment your audience by them.
• You can’t analyze the responses in-app. You can only download a CSV report to start analyzing your data – and we all know how time-consuming that is.

Based on the above, when it comes to user feedback, Appcues is not the ideal tool, as it lacks the ability to segment users based on survey responses.

Appcues reviews

What do Appcues users share about their experience? Overall users feel positive about Appcues.

Here’s an example summarizing some key points about its features and the value it offers. You can find more reviews on G2 or Capterra.

The best part of Appcues is the guided tour features which they call flaws. Especially on a team with limited resources, it allows you to improve your activation and engagement overnight by using this feature to guide your users around your product. What I love even more is the design and UX features are modern unlike other tour tools we’ve researched, and the software is easy-to-use with the need for a developer after the initial installation. – Raeann F.

Appcues pricing

All things considered, Appcues does not offer the best value for money compared to some Appcues alternatives – at $249 per month. If your product has 2,500 active users, the costs for different plans are:

• Essentials: $249/month (Up to 3 user licenses)
• Growth: $879/month (Up to 10 user licenses)
• Enterprise: Custom (Unlimited user licenses)

Userlane vs Chameleon

There are many ways in which Chameleon is different (and in a lot of ways better!) from Userlane. Let’s explore the features of Chameleon, how it’s better than Userlane, and how it may fall short too.

Chameleon for user onboarding

You can build widgets (launchers) and classic guides and tours with Chameleon as the main drivers of user onboarding.

Here’s how Chameleon’s main functionality helps with user onboarding:

• Chameleon’s product tours help you build flows for guidance. You can use several UI patterns for this: modals, banners, tooltips, and hotspots.
• You can customize the styling (font, color, opacity, etc) of your product tours and even add in some CSS styling if you want advanced branding.
• Launchers are where Chameleon is different compared to its competitors. These are in-app widgets that can open checklists, small help widgets, or notification centers. The downside is that you can’t have one launcher with multiple types of content.
• You can target content to different user segments based on multiple data sources including event triggering.
• Ability to use micro surveys with great customization and question-and-answer types.
• On Growth Plan and higher, you also get access to more functionality like A/B testing, multiple environments, localization (Enterprise plan only), and advanced integrations like Hubspot.

All in all, Chameleon has good functionality for user onboarding but will be very limited on the Startup plan as you only get one Launcher and five micro surveys.

To build contextual and efficient user onboarding you will need more than that. Considering what you get for the money, Userpilot offers much better value.

Chameleon for user analytics

Chameleon doesn’t shine when it comes to user analytics as they don’t really have their own dedicated analytics. But it does offer the minimum data you need.

It also integrates both ways with well-known analytics tools so this might justify the lack of their own reporting.

Here’s what you can expect from Chameleon’s product and user analytics data:

• A/B testing so you can measure the impact of your flows randomly on a sample group of users.
• You can track events using the integration available with popular product analytics tools or by setting up custom events via the API (you will need a developer to set these up).
• You can create user segments based on different user properties (attributes of the user), custom user events, experiences, and flows activity, or Chameleon tags ( added manually to specific users).
• Chameleon doesn’t have a dedicated analytics dashboard.

Chameleon relies a lot on their integration with powerful analytics tools so they haven’t really worked on building its own analytics. Due to this, you might find it limited when it comes to analyzing user engagement and targeting in-app experiences unless you also pay for the other tools.

Chameleon for user feedback

Here’s how you can collect user feedback with Chameleon:

• Build different types of micro surveys (limited to 5 on the Startup plan) such as NPS, CSAT, CES, Opt-in, and custom feedback types.
• Personalize the surveys as you wish (you will need help from a developer or may require CSS skills).
• You can select the survey’s frequency and whether you want it to repeat.
• You get access to basic completion reports. Most of the additional data will need to be analyzed in your analytics tools that Chameleon integrates with and sends data to.
• You will see your NPS score in the reports but for the rest of the micro surveys, you will need analytics tools.

It’s great that Chameleon lets you build beautiful micro surveys but it might not be the best tool if you want to analyze the data and most importantly act on it. For example, with Userpilot you can create custom user segments based on survey responses or NPS scores and trigger specific in-app flows for them.

Chameleon reviews

Users appreciate Chameleon’s versatile functionalities. Let’s see what they have to say about it.

I love the variety of formats we can build in Chameleon, from interactive tooltips to progressive tours and launchers! It’s also really easy to track performance of each of these and adjust accordingly. The interface still feels quite clunky whenever I’m in build mode. For instance, I don’t like that I have to use markdown and CSS when formatting text instead of having an inline styling menu to select from. Then there’s also the issue of surveys or tour steps appearing where they’re not supposed to, apparently mistaking an element in another page for the anchor. -Nikki D

Chameleon pricing

Chameleon split their pricing options primarily by the number of monthly active users, but you should keep in mind that the Startup plan also has limited features and might not be enough for interactive user onboarding and adoption for SaaS products:

• 0 – 2500 MAUs: Startup plan from $349/mo, Growth plan from $899/mo.
• 2000 – 3000MAUs: Startup plan from $419/mo, Growth from $899/mo.
• 3000 – 5000 MAUs: Startup plan from $489/mo, Growth from $899/mo.
• 5000 – 10,000 MAUs: Startup plan from $517/mo, Growth from $999/mo.

Disclaimer: With the Startup plan you only get 5 microsurveys and 1 launcher, no A/B testing, no Goals, and no localization.

Conclusion – which of the Userlane alternatives is the best?

As you can see, there are many different competitors and alternatives to Userlane. We’ve discussed a few above – but which one is the best?

The answer is “it depends” – but we strongly believe that if you’re a mid-market SaaS company looking for a great user onboarding and product analytics tool, Userpilot is the best option for you.

Hopefully, you found this post helpful. Let us know if you know any other good Userlane alternatives – and if you need any help with how Userpilot is different, we are always happy to talk!