Omnichannel Customer Engagement in 2026: Why Most Strategies Still Fail
James Mitchinson
Head of Customer Success
James Mitchinson is Head of Customer Success & Delivery at Userpilot, where he helps SaaS teams turn onboarding and customer education into a true growth engine. With deep experience leading CS and implementation teams, he’s passionate about using data and AI to make every customer interaction faster, smarter, and more human.
