Customer retention is the strategies and actions that SaaS businesses use to build long-term relationships with their customers and encourage them to renew their subscriptions. It involves various tactics aimed at enhancing customer satisfaction and fostering customer loyalty.
Customer retention is vital for product success and business profitability. Why? That’s one question we discuss in the article. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies.
A customer engagement platform in your toolbelt greatly increases your conversions, sales, and overall business success. Here are 12 of the best customer engagement platforms in 2024!
Lenny is a newsletter writer, podcast host, angel investor, and product consultant. He also hosts a job board for product professionals and has created a GPT-4 chatbot, Lennybot, that is programmed to answer questions from Lenny’s newsletter and podcast.
Wondering how to increase survey response rates? Look no further! This article will show you practical tips you can start implementing today. Getting quality survey responses is a big deal when measuring user sentiment.
What’s the best way to ensure your product hits the right chord with users? A user needs analysis conducted with product analytics data lets you build products that address user pain points and exceed their expectations. In this article, we dig deeper into what user needs analysis is and how you can get started with it.
