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User behavior analytics (UBA) is the monitoring, gathering, and analyzing of user actions and data using monitoring systems, allowing you to acquire useful insights into your

User engagement analysis is the process of studying how your customers interact with your product, allowing you to gain useful insights into their behaviors and motives.

User feedback collects your customers’ opinions regarding your product, website, or service. By engaging with them directly, you can gather useful insights, which can then improve

Customer engagement is an interaction between a customer and a company through various offline or online channels. The goal is to delight them with a unique

Client onboarding is a process that involves welcoming new clients into your product, answering their questions, and ensuring they understand how to get value from

Behavioral analytics are tools that provide a clear understanding of how users engage with digital products, beyond simple metrics like clicks and pageviews. Teams rely

CXM, or customer experience management, is the process of understanding customer needs and reacting to their interactions with the aim of increased customer satisfaction. Simply put, the goal

Customer feedback is any information provided by customers about their experience with a product or service. By analyzing customer feedback, you can reveal their level of satisfaction

A help center is a self-service support system that provides assistance to users. Help centers can be found inside one’s app and include how-to articles, frequently asked

Event tracking is the monitoring of every interaction made by a user. Basically, every user interaction is an event, and this can be everything that